Customer Support Specialist (German-speaking)

Posted 2025-08-23
Remote, USA Full Time Immediate Start
<p>Come on board with Neo Group! Here's your chance to stir things up in the iGaming scene with us. We're not just expanding; we're revolutionising the entire game, mastering profitability with every new venture. But you know what truly fuels our drive? It's people like you. Join us as we embark on a journey to redefine gaming on a global scale.</p><p>We are seeking a motivated and customer-oriented individual to join our team as a German-speaking Customer Support Specialist. As a Customer Support Specialist, you will be responsible for providing exceptional service and support to our customers.</p><p><strong>Engaging with customers:</strong>&nbsp;Respond swiftly and accurately to inquiries via chat and email, turning questions into solutions.</p><p><strong>Resolving challenges:</strong>&nbsp;Handle complaints with finesse, turning problems into positive outcomes.</p><p><strong>Ensuring satisfaction:</strong>&nbsp;Communicate professionally and courteously to keep our customers happy and satisfied.</p><p><strong>Keeping track:</strong>&nbsp;Maintain precise records of every customer interaction and transaction for seamless service.</p><p><strong>Driving improvements:</strong>&nbsp;Spot opportunities for process enhancements and share your insights with management to keep us moving forward.</p><p><strong>Requirements</strong></p><p>✍️ Excellent communication skills, both written and verbal in German and English.</p><p>🧘‍♂️ Patient, empathetic, and customer-focused mindset.</p><p>🤝 Strong problem-solving and conflict resolution skills.</p><p>⏱️Ability to multitask and work efficiently in a fast-paced environment.</p><p><strong>Benefits</strong></p><p>🚀 Join us on an exciting journey to shape and revolutionize a new brand in the market</p><p>🌍 Experience an international work environment with a passionate, motivated and professional team</p><p>Being part of Neo Group means more than just a job. It's about being a part of a vibrant community with over 40 nationalities across 8 global locations. As we embrace a thrilling phase of hyper-growth and scale-up, our success is fueled by the diversity and talent of our team—potentially including you!</p><p>Explore Neo Group Further:<br>For more details about life and careers at Neo Group, visit our&nbsp;<a href="https://neo.gg/careers/" target="_blank" rel="nofollow noreferrer noopener" class="external">Career Website</a>&nbsp;connect with us on&nbsp;<a href="https://www.instagram.com/neo.careers/" target="_blank" rel="nofollow noreferrer noopener" class="external">Instagram</a>, and engage with us on&nbsp;<a href="https://hu.linkedin.com/company/neo-gg?trk=public_jobs_topcard-org-name" target="_blank" rel="nofollow noreferrer noopener" class="external">LinkedIn</a>.<br><br>Ready to redefine the future of iGaming with us? Apply today and become a part of something truly spectacular!</p>
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