Apple Genius - IT Support Technician

About the position

As a Genius at the Apple Store, you will provide hands-on technical support and troubleshooting for customers, ensuring their trust in Apple products. Your role involves diagnosing product issues, offering solutions, and educating both customers and team members about Apple products. You will contribute to a culture of inclusivity and support, while maintaining your technical knowledge and skills.

Responsibilities

• Diagnose product issues and provide technical support to customers.
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• Offer solutions for repairs or replacements to quickly resolve customer issues.
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• Educate customers on accessories that enhance their Apple experience.
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• Mentor and share knowledge with team members.
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• Provide feedback to improve customer service and support.
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• Maintain a schedule of customer appointments and adhere to it.

Requirements

• Strong people skills and problem-solving abilities.
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• Ability to maintain composure while troubleshooting technical issues.
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• Excellent verbal and written communication skills.
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• Ability to prioritize tasks and make quick decisions.
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• Experience working in team environments with shared responsibility.

Nice-to-haves

• Flexibility with work schedule based on business needs.
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• Aptitude for learning about all Apple products and devices.
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• Demonstrated commitment to inclusion and diversity.

Benefits

• Comprehensive medical and dental coverage.
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• Retirement benefits.
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• Discounted products and free services.
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• Tuition reimbursement for formal education.
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• Discretionary bonuses or commission payments.
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• Opportunity to participate in employee stock programs.