Billing Specialist (Temp)

<p style="min-height:1.5em"><strong>Job Title:</strong> Billing Specialist<br><strong>Location:</strong> 100% Remote (US Only)<br><strong>Compensation:</strong> $24/hour - Temp/Contract (3-6 months)<br><strong>Reports to:</strong> AR/AP Manager</p><p style="min-height:1.5em"></p><p style="min-height:1.5em">The <strong>Billing Specialist</strong> plays a key part in supporting billing operations by assisting customers with inquiries related to invoices, payments, and account information. The ideal candidate is detail-oriented and customer-focused, has strong communication skills, enjoys problem-solving, and is eager to learn in a fast-paced, team-oriented environment. </p><p style="min-height:1.5em"></p><p style="min-height:1.5em"><strong>This is a 3-6 month temp role with the potential to convert to full-time. </strong></p><p style="min-height:1.5em"></p><p style="min-height:1.5em"><strong>What you will do:</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Act as the first point of contact for customer billing inquiries via phone, email, or chat </p></li><li><p style="min-height:1.5em">Respond to questions regarding invoices, payments, credits, and account balances </p></li><li><p style="min-height:1.5em">Investigate and resolve billing errors or discrepancies in a timely and professional manner </p></li><li><p style="min-height:1.5em">Educate customers on billing terms, payment options, and account procedures </p></li><li><p style="min-height:1.5em">Log and track all customer interactions accurately in the CRM and billing systems</p></li><li><p style="min-height:1.5em">Monitor accounts receivable aging reports to identify overdue accounts </p></li><li><p style="min-height:1.5em">Perform proactive outreach to customers with past-due balances via phone and email </p></li><li><p style="min-height:1.5em">Send payment reminders and follow up on outstanding invoices to ensure timely resolution </p></li><li><p style="min-height:1.5em">Document collection efforts, payment commitments, and escalation steps clearly and accurately </p></li><li><p style="min-height:1.5em">Work with internal teams (Sales, Finance, Account Management) to resolve payment disputes or issues </p></li><li><p style="min-height:1.5em">Recommend accounts for escalation or further action when appropriate</p></li><li><p style="min-height:1.5em">Assist with billing cycle tasks such as invoice generation, payment posting, and reconciliation </p></li><li><p style="min-height:1.5em">Support monthly closing activities and reporting </p></li><li><p style="min-height:1.5em">Maintain accurate records and ensure data integrity within systems </p></li><li><p style="min-height:1.5em">Contribute to process improvement and knowledge sharing across the team</p></li></ul><p style="min-height:1.5em"></p><p style="min-height:1.5em"><strong>What you will bring:</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">High school diploma or GED equivalent</p></li><li><p style="min-height:1.5em">Minimum 1 year of customer service experience (can include retail, call center, or administrative support) </p></li><li><p style="min-height:1.5em">Basic understanding of billing, invoicing, or financial transactions </p></li><li><p style="min-height:1.5em">Strong verbal and written communication skills </p></li><li><p style="min-height:1.5em">NetSuite experience and knowledge at intermediate or above level </p></li><li><p style="min-height:1.5em">Proficient in Microsoft Office (especially Excel and Outlook) </p></li><li><p style="min-height:1.5em">Excellent attention to detail and accuracy </p></li><li><p style="min-height:1.5em">Ability to manage time effectively and prioritize tasks in a deadline-driven environment </p></li><li><p style="min-height:1.5em">Willingness to learn and work collaboratively with team members</p></li></ul><p style="min-height:1.5em"></p><p style="min-height:1.5em"><strong>Preferred Qualifications:</strong> </p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Associate’s degree or coursework in Accounting, Business, Finance, or a related field </p></li><li><p style="min-height:1.5em">Familiarity with accounting software, CRM platforms (e.g., Salesforce, Zendesk), or ERP systems </p></li><li><p style="min-height:1.5em">Bilingual (English/Spanish or other languages) is a plus</p></li></ul><p style="min-height:1.5em"><strong><br>This position is <u>NOT APPLICABLE</u> to residents of: Alabama, California, Colorado, Kentucky, Montana, New York, North Dakota, Ohio, Oregon, Washington, Wyoming.</strong></p><p style="min-height:1.5em"></p><p style="min-height:1.5em"><em><strong>Served With Honor</strong> is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, marital status, disability or any other basis prohibited by law.</em></p>