Bilingual, Contact Center Representative (5957)

<p><strong>Title:&nbsp; </strong><em>Contact Center Representative (Executive Support Department)</em><br><strong>Availability:&nbsp;</strong>Immediate<br><strong>Hourly Rate:&nbsp;</strong>$13/hour </p><p><strong>Shift Hours: </strong></p><p><strong>Full-time</strong>: 07:00 AM PST - 05:00 pm PST</p><p><strong>Part-time: </strong>7:00 AM - 12:00 PM PST / 12:00 PM - 5:00 PM PST</p><p><strong>Candidate should be bilingual in both Spanish and English for this role.</strong></p><p><strong>Location</strong>: Remote, US</p><ul> <li>Applicants must be eligible to work and perform their job responsibilities within the United States.</li> <li>A key prerequisite for effectively fulfilling this role is having a Windows-based laptop/desktop with video-calling capabilities&nbsp;</li> </ul><p></p><p><strong>About Advantmed:&nbsp;</strong><a href="http://www.advantmed.com/" target="_blank" rel="nofollow noreferrer noopener" class="external"><strong>www.advantmed.com</strong></a></p><p><strong>Founded in 2005 and based in Orange County, California, Advantmed, LLC&nbsp;</strong>is a healthcare information management company that helps health plans, managed care organizations, and life insurance companies optimize revenue and improve quality outcomes.&nbsp;Advantmed partners with managed care organizations to deliver the optimal combination of capabilities unique to each organization needed to achieve the objectives, including risk analytics, NCQA-certified HEDIS ® software, medical record retrieval, medical record abstraction, risk adjustment coding, and provider education.&nbsp;</p><p></p><p><strong>Key Responsibilities:</strong></p><p><strong>Member Outreach and Follow-Up</strong></p><ul> <li>Conduct outbound survey calls to members who were scheduled for in-home health risk assessments.</li> <li>Ensure that the member understands the purpose of the call and feels comfortable providing honest feedback.</li> </ul><p><strong>Survey Administration and Feedback Collection</strong></p><ul> <li>Ask structured questions to gather insights on the member's experience, focusing on satisfaction with scheduling, communication, and the assessment process.</li> <li>Probe for any additional comments or suggestions that could enhance future experiences.</li> </ul><p><strong>Data Recording and Reporting</strong></p><ul> <li>Accurately record responses, insights, and any actionable feedback into the contact center’s database or survey platform.</li> <li>Identify and flag any negative feedback, urgent issues, or requests for follow-up assistance to the appropriate departments.</li> </ul>