CRM Integration Specialist (Remote)
Posted 2025-08-23
Remote, USA
Full Time
Immediate Start
<span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Aptos, sans-serif;"><b><span lang="en-in" style="font-size:10pt;"><span style="font-family:Verdana, sans-serif;">Job Title:</span></span></b><span lang="en-in" style="font-size:10pt;"><span style="font-family:Verdana, sans-serif;"> CRM Integration Specialist (Remote)</span></span></span></span></span><br><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Aptos, sans-serif;"><b><span lang="en-in" style="font-size:10pt;"><span style="font-family:Verdana, sans-serif;">Location:</span></span></b> <span lang="en-in" style="font-size:10pt;"><span style="font-family:Verdana, sans-serif;">Madison, WI</span></span></span></span></span><br><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Aptos, sans-serif;"><b><span lang="en-in" style="font-size:10pt;"><span style="font-family:Verdana, sans-serif;">Duration:</span></span></b><span lang="en-in" style="font-size:10pt;"><span style="font-family:Verdana, sans-serif;"> 12 Months</span></span></span></span></span><br><br><span style="font-size:11pt;"><span style="font-family:Aptos, sans-serif;"><b><span lang="en-in" style="font-size:10pt;"><span style="font-family:Verdana, sans-serif;">Job Description:</span></span></b></span></span><br><span style="font-size:11pt;"><span style="line-height:normal;"><span><span style="font-family:Aptos, sans-serif;"><span lang="en-in" style="font-size:10pt;"><span style="font-family:Verdana, sans-serif;">The Client uses Salesforce as the enterprise constituent relationship management (CRM) platform. The Enterprise CRM and Engagement Solutions (ECES) team, located centrally within the client with stakeholders across campus to understand their requirements and build enterprise solutions while developing a domain-driven, integrated Salesforce rollout strategy for the entire university. This position will be doing work for the College of Engineering for a roll out of their UWEBC instance of Salesforce using Blackthorn for registrations to events for UWEBC member organization staff and extensive reporting of registrations and member organization key data.</span></span></span></span></span></span><br><br><span style="font-size:11pt;"><span style="line-height:normal;"><span><span style="font-family:Aptos, sans-serif;"><span lang="en-in" style="font-size:10pt;"><span style="font-family:Verdana, sans-serif;">The CRM Integration Specialist role will build and configure a solution in one of the enterprise Salesforce instances on behalf of a specific stakeholder group, the College of Engineering. The Admin/BA will focus on implementing Blackthorn Events by determining their CRM needs, understanding pain points, and conducting extensive requirements gathering. </span></span></span></span></span></span><br><br><span style="font-size:11pt;"><span style="line-height:normal;"><span><span style="font-family:Aptos, sans-serif;"><span lang="en-in" style="font-size:10pt;"><span style="font-family:Verdana, sans-serif;">This position will collaborate with other team members in order to follow development guidelines and application deployment processes as well as following University governance policies.</span></span></span></span></span></span><br><br><span style="font-size:11pt;"><span style="line-height:normal;"><span><span style="font-family:Aptos, sans-serif;"><b><span lang="en-in" style="font-size:10pt;"><span style="font-family:Verdana, sans-serif;">Education:</span></span></b><span lang="en-in" style="font-size:10pt;"><span style="font-family:Verdana, sans-serif;"> Preferred Bachelor's Degree</span></span></span></span></span></span><br><br><span style="font-size:11pt;"><span style="line-height:normal;"><span><span style="font-family:Aptos, sans-serif;"><b><span lang="en-in" style="font-size:10pt;"><span style="font-family:Verdana, sans-serif;"><span style="color:#000000;">Required Qualifications:</span></span></span></b></span></span></span></span><ul><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span><span style="font-family:Aptos, sans-serif;"><span lang="en-in" style="font-size:10pt;"><span style="font-family:Verdana, sans-serif;"><span style="color:#000000;">Experience as a Salesforce administrator or developer in a production environment</span></span></span></span></span></span></span></li><li style="margin-top:8px;margin-bottom:8px;margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span><span style="font-family:Aptos, sans-serif;"><span lang="en-in" style="font-size:10pt;"><span style="font-family:Verdana, sans-serif;"><span style="color:#000000;">Experience conducting business analysis work, such as: eliciting business requirements; documenting business processes; developing and assessing business cases for change; measuring the impact of process improvements; leading or preparing change management processes</span></span></span></span></span></span></span></li><li style="margin-top:8px;margin-bottom:8px;margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span><span style="font-family:Aptos, sans-serif;"><span lang="en-in" style="font-size:10pt;"><span style="font-family:Verdana, sans-serif;"><span style="color:#000000;">Experience designing and implementing technology solutions to meet users' needs</span></span></span></span></span></span></span></li><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span><span style="font-family:Aptos, sans-serif;"><span lang="en-in" style="font-size:10pt;"><span style="font-family:Verdana, sans-serif;"><span style="color:#000000;">Certification(s) in Salesforce (Administrator, Developer, or Architect)</span></span></span></span></span></span></span></li></ul><br><span style="font-size:11pt;"><span style="line-height:normal;"><span><span style="font-family:Aptos, sans-serif;"><b><span lang="en-in" style="font-size:10pt;"><span style="font-family:Verdana, sans-serif;"><span style="color:#000000;">In addition to required qualifications, the most qualified candidates may also have the following preferred qualifications:</span></span></span></b></span></span></span></span><ul><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span><span style="font-family:Aptos, sans-serif;"><span lang="en-in" style="font-size:10pt;"><span style="font-family:Verdana, sans-serif;"><span style="color:#000000;">Experience with implementing and supporting Blackthorn Events</span></span></span></span></span></span></span></li><li style="margin-top:8px;margin-bottom:8px;margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span><span style="font-family:Aptos, sans-serif;"><span lang="en-in" style="font-size:10pt;"><span style="font-family:Verdana, sans-serif;"><span style="color:#000000;">Experience providing technical support to end users of software systems</span></span></span></span></span></span></span></li><li style="margin-top:8px;margin-bottom:8px;margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span><span style="font-family:Aptos, sans-serif;"><span lang="en-in" style="font-size:10pt;"><span style="font-family:Verdana, sans-serif;"><span style="color:#000000;">Experience developing and leading technology-focused training</span></span></span></span></span></span></span></li><li style="margin-top:8px;margin-bottom:8px;margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span><span style="font-family:Aptos, sans-serif;"><span lang="en-in" style="font-size:10pt;"><span style="font-family:Verdana, sans-serif;"><span style="color:#000000;">Additional experience or certifications in Salesforce (particularly Business Analyst, Platform App Builder), Informatica, Design Thinking, and/or equivalent practices or methodologies</span></span></span></span></span></span></span></li><li style="margin-top:8px;margin-bottom:8px;margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span><span style="font-family:Aptos, sans-serif;"><span lang="en-in" style="font-size:10pt;"><span style="font-family:Verdana, sans-serif;"><span style="color:#000000;">Experience working with higher education institutions</span></span></span></span></span></span></span></li><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span><span style="font-family:Aptos, sans-serif;"><span lang="en-in" style="font-size:10pt;"><span style="font-family:Verdana, sans-serif;"><span style="color:#000000;">Familiarity with Salesforce Education Data Architecture (EDA)</span></span></span></span></span></span></span></li></ul><br>