Customer Service Representative

<h3><strong>Job Summary:</strong></h3> <p>As a Customer Service Representative, you will manage customer inquiries, resolve issues, and ensure a seamless experience for clients. We seek a proactive, well-spoken individual who is proficient in English and has strong expertise in Microsoft Office tools.</p> <h3><strong>Key Responsibilities:</strong></h3> <ul> <li> <p>Respond to customer inquiries via phone, email, and chat in a timely and professional manner</p> </li> <li> <p>Resolve customer complaints, concerns, and issues effectively and efficiently</p> </li> <li> <p>Provide detailed information on our products/services to customers</p> </li> <li> <p>Maintain accurate and up-to-date customer records</p> </li> <li> <p>Conduct research and perform data entry tasks as needed</p> </li> <li> <p>Collaborate with internal teams to address and resolve customer issues</p> </li> <li> <p>Work during <strong>Central Standard Time (CST) </strong>to accommodate client schedules</p> </li> </ul> <h3><strong>Requirements:</strong></h3> <ul> <li> <p>Bachelor’s degree in any field</p> </li> <li> <p>At least 3 years of customer service or call center support experience</p> </li> <li> <p>Exceptional communication and interpersonal skills</p> </li> <li> <p>Proficient in English (written and spoken)</p> </li> <li> <p>Expertise in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)</p> </li> <li> <p>Strong organizational skills and attention to detail</p> </li> <li> <p>Ability to work independently as well as part of a remote team</p> </li> <li> <p>Reliable internet connection and computer hardware</p> </li> <li> <p>Must be a Lagos resident</p> </li> </ul> <h3><strong>Preferred Qualifications:</strong></h3> <ul> <li> <p>Familiarity with Google Suite (Gmail, Google Drive, Google Docs)</p> </li> <li> <p>Experience with data analysis and reporting</p> </li> </ul> <h3><strong>What We Offer:</strong></h3> <ul> <li> <p>Competitive salary</p> </li> <li> <p>Flexible work environment (hybrid work)</p> </li> <li> <p>Professional development and growth opportunities</p></li></ul>