Sr. Manager-Strategy, Ops & Insights
Posted 2025-08-15
Remote, USA
Full Time
Immediate Start
About the position
At eBay, we're more than a global ecommerce leader - we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work - every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers - and help us connect people and build communities to create economic opportunity for all. The Global Verticals Strategy & Operations organization plays an instrumental role in accelerating growth and scale across this portfolio. The team sits at the center of the organization and ensures cross-functional operational excellence as well as shaping the strategy in support of the Global Verticals leadership. We are looking for a Senior Manager of the Global Verticals Strategy & Ops Insights team. This team is tasked with understanding the performance of the portfolio across business, customer and competitor dimensions to guide portfolio investment and priorities. The role demands a dual mentality: both that of a strategic leader-who has a deep understanding of the dynamics of two-sided marketplaces, can break down tough problems into clear frameworks, operate in ambiguity, and possesses strong data intuition and executive-ready communications-as well as someone who can move quickly and decisively as an embedded operator not afraid to roll up their sleeves.
Responsibilities
• Build and develop key performance indicators to track business performance and identify key points of leverage in the category value chain.
,
• Monitor metrics, identify and understand root causes behind the metrics movement, and present these insights to a senior audience.
,
• Apply strategic, operational, and analytical best practices to extract and present actionable insights on what's driving business performance in strategic categories.
,
• Develop frameworks to measure category performance and direct the Verticals team where to focus attention for the most leverage on business performance.
,
• Build sustainable mechanisms to report results and flag important issues to internal partners and leaders.
,
• Lead across teams to discover and align on category 'must-win' initiatives, related to category assortment, pricing, marketing, on-site discovery, and conversion.
,
• Drive strong partnership with key partners throughout the organization.
,
• Partner with Verticals leaders to understand strategic priorities and lead end-to-end solution innovation across the organization.
,
• Define business objectives and measure progress in achieving results; demonstrate strong commitment towards goals and driving complex projects focused on driving growth in right-to-win categories.
Requirements
• BA/BS/MBA degree, with 8+ years of relevant experience within two or more functional areas (e.g., Top tier strategy consulting, Quantitative Research, Analytics, Data Science).
,
• Deep data analysis expertise with the ability to find the trends and implications within data to inform sound decisions.
,
• Proven track record of designing analytical solutions to complex business problems and partnering cross-functionally with peers to tailor those solutions for the greatest possible impact.
,
• Strong programming (Python / R) and data engineering skills.
,
• Creative problem-solving skills.
,
• Focused execution, resourcefulness, and able to deliver results in a fast-paced environment.
,
• Experience acting as the voice of the customer and channeling many points of view, synthesizing them to drive alignment even in times of friction or disagreement.
,
• Experience communicating insights through data with senior-level executives.
,
• Strong customer and partner empathy.
Nice-to-haves
• Experience in ecommerce or marketplace environments.
,
• Familiarity with advanced analytics tools and methodologies.
,
• Experience in leading cross-functional teams.
Benefits
• 401(k) eligibility
,
• Various paid time off benefits, such as PTO and parental leave
,
• Target bonus and restricted stock units (as applicable)
,
• Full range of medical and financial benefits. Apply tot his job
At eBay, we're more than a global ecommerce leader - we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work - every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers - and help us connect people and build communities to create economic opportunity for all. The Global Verticals Strategy & Operations organization plays an instrumental role in accelerating growth and scale across this portfolio. The team sits at the center of the organization and ensures cross-functional operational excellence as well as shaping the strategy in support of the Global Verticals leadership. We are looking for a Senior Manager of the Global Verticals Strategy & Ops Insights team. This team is tasked with understanding the performance of the portfolio across business, customer and competitor dimensions to guide portfolio investment and priorities. The role demands a dual mentality: both that of a strategic leader-who has a deep understanding of the dynamics of two-sided marketplaces, can break down tough problems into clear frameworks, operate in ambiguity, and possesses strong data intuition and executive-ready communications-as well as someone who can move quickly and decisively as an embedded operator not afraid to roll up their sleeves.
Responsibilities
• Build and develop key performance indicators to track business performance and identify key points of leverage in the category value chain.
,
• Monitor metrics, identify and understand root causes behind the metrics movement, and present these insights to a senior audience.
,
• Apply strategic, operational, and analytical best practices to extract and present actionable insights on what's driving business performance in strategic categories.
,
• Develop frameworks to measure category performance and direct the Verticals team where to focus attention for the most leverage on business performance.
,
• Build sustainable mechanisms to report results and flag important issues to internal partners and leaders.
,
• Lead across teams to discover and align on category 'must-win' initiatives, related to category assortment, pricing, marketing, on-site discovery, and conversion.
,
• Drive strong partnership with key partners throughout the organization.
,
• Partner with Verticals leaders to understand strategic priorities and lead end-to-end solution innovation across the organization.
,
• Define business objectives and measure progress in achieving results; demonstrate strong commitment towards goals and driving complex projects focused on driving growth in right-to-win categories.
Requirements
• BA/BS/MBA degree, with 8+ years of relevant experience within two or more functional areas (e.g., Top tier strategy consulting, Quantitative Research, Analytics, Data Science).
,
• Deep data analysis expertise with the ability to find the trends and implications within data to inform sound decisions.
,
• Proven track record of designing analytical solutions to complex business problems and partnering cross-functionally with peers to tailor those solutions for the greatest possible impact.
,
• Strong programming (Python / R) and data engineering skills.
,
• Creative problem-solving skills.
,
• Focused execution, resourcefulness, and able to deliver results in a fast-paced environment.
,
• Experience acting as the voice of the customer and channeling many points of view, synthesizing them to drive alignment even in times of friction or disagreement.
,
• Experience communicating insights through data with senior-level executives.
,
• Strong customer and partner empathy.
Nice-to-haves
• Experience in ecommerce or marketplace environments.
,
• Familiarity with advanced analytics tools and methodologies.
,
• Experience in leading cross-functional teams.
Benefits
• 401(k) eligibility
,
• Various paid time off benefits, such as PTO and parental leave
,
• Target bonus and restricted stock units (as applicable)
,
• Full range of medical and financial benefits. Apply tot his job