Customer Experience Concierge, Centurion Lounge - ATL Airport

About the position

Responsibilities

• Welcoming and providing access to our Card Members upon arrival at reception
• Being accountable and taking ownership of the customer's experience from beginning to end
• Creating innovative ways to resolve customers' issues or concerns to win their brand loyalty
• Employing the Customer First philosophy in meeting customers' needs and expectations
• Providing concierge and lifestyle recommendations
• Providing travel consultation and minimal reservation assistance
• Accommodating needs of our Card Members by partnering with our food and beverage lounge partners

Requirements

• Strong customer service skills and a passion for delivering extraordinary service
• Ability to work in a fast-paced, customer-facing environment
• Excellent communication and interpersonal skills
• Problem-solving skills to create innovative solutions for customer issues
• Ability to work as part of a cohesive team
• Experience in hospitality or customer service roles is preferred

Nice-to-haves

• Experience in travel consultation or concierge services
• Knowledge of American Express products and services
• Familiarity with the Atlanta Airport and its amenities

Benefits

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities