Data Analyst (100% Remote)

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Who we are:
Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that enable seniors to lead more meaningful and independent lives. We also understand the power of connection and the profound impact it has on the lives of individuals who are hard-of-hearing. By utilizing enhanced automatic speech recognition, human captioning, and innovative product development, we deliver easy-to-use, cutting-edge technology to our primarily senior customer base. Our near real-time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their connection to the world.  
 
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ClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider, adhering to the highest industry standards of privacy, security, and professionalism. We recognize the importance of maintaining the trust and confidence of our customers, and we continually strive to exceed their expectations.  
 
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For more information about our services please visit clearcaptions.com.  
 
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Position Summary: 
Are you passionate about data, excited by opportunities for deep-dive analysis, and driven by a curiosity to understand cross-functional business analytics?  Are you looking for an exciting opportunity with a mission-driven organization dedicated to improving lives? ClearCaptions is seeking a talented, results-driven Data Analyst to join our dynamic, insights-focused team. In this role, you will collaborate with key organizational leaders, including the C-suite, to deliver cohesive, rigorous, and insightful reporting tools and in-depth analyses that facilitate data-driven decision making. The ideal candidate will have strong analytical skills, the ability to translate data into meaningful and actionable business recommendations that connect to higher-level business objectives, and a desire to partner with stakeholders to cultivate a culture of data literacy and democratization. Exceptional candidates will be energized by the opportunity to serve as a thought-partner, problem-solver, and bridge between technical and non-technical teams.
 
This is a Remote/Work from Home position reporting to the Director of Business Insights.
 
What you will do: 
<ul style="margin-bottom: 0in; margin-top: 2.66667px;">
<li style="margin: 2pt 0in 0in 0px; font-size: 12pt; font-family: 'times new roman', times;">Work collaboratively with internal teams to solve cross-functional business challenges and provide key insights that drive improvement for both our business and our customers.</li>
<li style="margin: 2pt 0in 0in 0px; font-size: 12pt; font-family: 'times new roman', times;">Translate analyses into actionable, data-backed recommendations and summary of expected results.</li>
<li style="margin: 2pt 0in 0in 0px; font-size: 12pt; font-family: 'times new roman', times;">Analyze operational initiatives to measure their effectiveness and impact on key performance indicators (KPIs) for both the functional department and the overall business.</li>
<li style="margin: 2pt 0in 0in 0px; font-size: 12pt; font-family: 'times new roman', times;">Enable visibility and in-depth understanding of existing performance; recommend optimizations to processes based on a data-driven orientation and analysis of expected results.</li>
<li style="margin: 2pt 0in 0in 0px; font-size: 12pt; font-family: 'times new roman', times;">Develop, refine, and leverage cross-functional dashboards and reports to provide timely data for decision-making as well as regular updates on performance to stakeholders.</li>
<li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: 'times new roman', times;">Collect, integrate, and interpret cross-functional and disparate date sets for holistic insights and recommendations as well as impact on business value.</li>
<li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: 'times new roman', times;">Evaluate the performance of processes to increase customer acquisition, retention, and adoption while ensuring we maintain excellence in customer service, integrity, and efficiency of resources.</li>
<li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: 'times new roman', times;">Adjust and optimize metrics and reporting to develop deeper organizational understanding of year-over-year pacing and progress against goals.</li>
<li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: 'times new roman', times;">Leverage advanced analytics modeling in regression, forecasting, segmentation, or similar for significant and rigorous business and insights. </li>
<li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: 'times new roman', times;">Be a key partner with our internal team members to refine and optimize performance. </li>
<li style="margin: 2pt 0in 0in 0px; font-size: 12pt; font-family: 'times new roman', times;">Support A/B Test design and execution; lead analysis of test data and delivery of actionable results.</li>
<li style="margin: 2pt 0in 0in 0px; font-size: 12pt; font-family: 'times new roman', times;">Maintain a detailed understanding of platforms, data structures and services to become a reliable source for the organization and contribute to the evolution of analytics capabilities and frameworks.</li>
<li style="margin: 2pt 0in 0in 0px; font-size: 12pt; font-family: 'times new roman', times;">Partner closely with Data Engineering and Data Governance to communicate and collaborate on complex data needs and projects to support business requirements, automation initiatives, and opportunities.</li>
<li style="margin: 2pt 0in 0in 0px; font-size: 12pt; font-family: 'times new roman', times;">Generate regular and ad hoc reports for leadership and key stakeholders to support the business.</li>
<li style="margin: 2pt 0in 0in 0px; font-size: 12pt; font-family: 'times new roman', times;">Work to continually optimize internal processes to achieve operational excellence.</li>
<li style="margin: 2pt 0in 0in 0px; font-size: 12pt; font-family: 'times new roman', times;">Maintain data dictionaries, data catalogs, event mapping, and documentation of data sources.</li>
<li style="margin: 2pt 0in 0in 0px; font-size: 12pt; font-family: 'times new roman', times;">Ensure data security and compliance with data privacy regulations.</li>
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<h1 style="margin: 0in 0in 0in 5.6pt; font-size: 11pt; font-family: Calibri, sans-serif;">The kind of people we look for:</h1>
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<li style="margin: 2pt 0in 0in 0px; font-size: 12pt; font-family: 'times new roman', times;">Versatile people who thrive on variety and challenge</li>
<li style="margin: 2pt 0in 0in 0px; font-size: 12pt; font-family: 'times new roman', times;">Excited about working in a fast-paced environment</li>
<li style="margin: 2pt 0in 0in 0px; font-size: 12pt; font-family: 'times new roman', times;">Innate problem solvers who want to grow in a flexible, collaborative culture</li>
<li style="margin: 2pt 0in 0in 0px; font-size: 12pt; font-family: 'times new roman', times;">Takes initiative, pushes boundaries, motivated to innovate</li>
<li style="margin: 2pt 0in 0in 0px; font-size: 12pt; font-family: 'times new roman', times;">Talented individuals with a growth mindset who want to use their learning and relationship-building skills</li>
<li style="margin: 2pt 0in 0in 0px; font-size: 12pt; font-family: 'times new roman', times;">Align with our company core values: Integrity, Accountability, Collaboration, Service and Quality</li>
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Qualifications: 
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<li style="font-size: 12pt; font-family: 'times new roman', times;">Bachelor's degree in a related field (e.g., Business, Economics, Statistics, Analytics) or equivalent experience.</li>
<li style="font-size: 12pt; font-family: 'times new roman', times;">3-5 years in a role with demonstrated analytical background and expertise (e.g., data analysis, business analytics, statistical analysis, forecasting/demand management).</li>
<li style="font-size: 12pt; font-family: 'times new roman', times;">Proficiency in data analysis tools and languages such as SQL, DAX, Python, and/or R with advanced skill in Excel.</li>
<li style="font-size: 12pt; font-family: 'times new roman', times;">Strong data visualization skills using Power BI and/or Tableau.Excellent analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.</li>
<li style="font-size: 12pt; font-family: 'times new roman', times;">Solid understanding of statistical concepts and data analysis techniques, including evaluation of ROI and attribution.</li>
<li style="font-size: 12pt; font-family: 'times new roman', times;">Demonstrated proficiency across a range of technologies related to data visualization, operational platforms, Salesforce data, and analysis of large and complex data sets.</li>
<li style="font-size: 12pt; font-family: 'times new roman', times;">Experience analyzing and reporting data to identify issues, trends, or opportunities in a meaningful way to a variety of audiences.</li>
<li style="font-size: 12pt; font-family: 'times new roman', times;">Experience collaborating with business unit leaders for requirements gathering and refinement of key business needs and questions.</li>
<li style="font-size: 12pt; font-family: 'times new roman', times;">Excellent verbal and written communication skills, presentation, and problem-solving skills.</li>
<li style="font-size: 12pt; font-family: 'times new roman', times;">Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes.</li>
<li style="font-size: 12pt; font-family: 'times new roman', times;">Ability to work collaboratively with colleagues and staff to create a high-quality, results-driven, team environment built on trust and respect.</li>
<li style="font-size: 12pt; font-family: 'times new roman', times;">Demonstrated ability as a self-starter, able to work independently, make sound decisions, and use discretion.</li>
<li style="font-size: 12pt; font-family: 'times new roman', times;">Willingness and ability to occasionally work flexible hours as needed.</li>
<li style="font-size: 12pt; font-family: 'times new roman', times;">Proficient in MS Office, modern communication tools for virtual teams (i.e., MS Teams, SharePoint, Jira, Slack).</li>
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Physical Demands:  
Employees may experience the following physical demands for extended periods of time: 
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<li style="text-align: justify; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: 'times new roman', times;">Sitting, standing, and walking (95-100%)</li>
<li style="text-align: justify; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: 'times new roman', times;">Keyboarding (40-60%)</li>
<li style="text-align: justify; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: 'times new roman', times;">Viewing computer monitor, tablet and cell phone screen requiring close vision (95-100%)</li>
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Work Environment: 
100% Remote:  Work environment is at home. 
  
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Compensation:  
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<span style="white-space: pre-wrap; border: 0px; font-variant: inherit; font-weight: inherit; font-stretch: inherit; line-height: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: windowtext;">$81,000 – $102,000/yr prospectively with consideration to experience and geographical location.  Please see <a rel="noopener" href="https://www.clearcaptions.com/careers" target="_blank">www.clearcaptions.com/careers</a> for an overview of our generous benefits program. 
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Intrigued to learn more?  
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When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us if we think there could be a fit and what next steps look like.  
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ClearCaptions is an equal opportunity employer committed to inclusion and diversity. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.  
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Disclaimer:  
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The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. 
 
CC does not offer sponsorship for work authorization. Candidates must be authorized to work for any employer in the US without a current or future need for Visa sponsorship.
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Data Analyst (100% Remote)

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