Entry Level Property Desk Adjuster
Posted 2025-08-15
Remote, USA
Full Time
Immediate Start
About the position
The Associate Desk Adjuster position at American Family Insurance is designed for entry-level candidates who are dedicated to providing exceptional customer service while managing insurance claims. This role emphasizes empathy, conflict resolution, and effective communication, ensuring that policyholders receive the support they need during stressful situations. The position is primarily home-based, with occasional travel for in-person engagements, and includes comprehensive training to develop necessary competencies.
Responsibilities
• Evaluate and investigate insurance claims with a customer-centric approach.
,
• Communicate effectively with policyholders to gather necessary information.
,
• Utilize time management skills to prioritize and handle multiple cases simultaneously.
,
• Apply computer savviness to navigate claims management systems and databases.
,
• Demonstrate empathy and provide support to customers during stressful situations.
,
• Resolve conflicts by finding equitable solutions that satisfy all parties involved.
,
• Develop professional competencies through training and feedback.
Requirements
• Possess outstanding customer service skills.
,
• Manage your time and meet deadlines.
,
• Have experience in conflict resolution, with a focus on maintaining relationships.
,
• Be proficient in computer applications and be able to learn new software quickly.
,
• Empathize with customers' needs and concerns.
Nice-to-haves
Benefits
• Comprehensive medical, dental, and vision benefits
,
• 401(k) contribution
,
• Pension plan
,
• Annual incentive
,
• 9 paid holidays
,
• Paid time off program (23 days accrued annually for full-time employees)
,
• Student loan repayment program
,
• Paid-family leave Apply tot his job
The Associate Desk Adjuster position at American Family Insurance is designed for entry-level candidates who are dedicated to providing exceptional customer service while managing insurance claims. This role emphasizes empathy, conflict resolution, and effective communication, ensuring that policyholders receive the support they need during stressful situations. The position is primarily home-based, with occasional travel for in-person engagements, and includes comprehensive training to develop necessary competencies.
Responsibilities
• Evaluate and investigate insurance claims with a customer-centric approach.
,
• Communicate effectively with policyholders to gather necessary information.
,
• Utilize time management skills to prioritize and handle multiple cases simultaneously.
,
• Apply computer savviness to navigate claims management systems and databases.
,
• Demonstrate empathy and provide support to customers during stressful situations.
,
• Resolve conflicts by finding equitable solutions that satisfy all parties involved.
,
• Develop professional competencies through training and feedback.
Requirements
• Possess outstanding customer service skills.
,
• Manage your time and meet deadlines.
,
• Have experience in conflict resolution, with a focus on maintaining relationships.
,
• Be proficient in computer applications and be able to learn new software quickly.
,
• Empathize with customers' needs and concerns.
Nice-to-haves
Benefits
• Comprehensive medical, dental, and vision benefits
,
• 401(k) contribution
,
• Pension plan
,
• Annual incentive
,
• 9 paid holidays
,
• Paid time off program (23 days accrued annually for full-time employees)
,
• Student loan repayment program
,
• Paid-family leave Apply tot his job