Customer Service - Aetna Answer Team Consultant
Posted 2025-08-15
Remote, USA
Full Time
Immediate Start
About the position
Responsibilities
• Respond to client service requests and issues in a call center environment.
• Deliver first-call resolution for 90-95% of inquiries.
• Accurately identify, research, and resolve issues based on initial client communication.
• Provide support for enrollment and billing inquiries, commissions, technical support, and group administration.
• Demonstrate exceptional customer service skills in all interactions with clients.
• Utilize problem-solving skills to address and resolve client concerns effectively.
Requirements
• High School Diploma or GED equivalent required.
• Prior call center experience is required.
• Experience in process improvement and root-cause analysis methodologies preferred.
• Capability to develop technical acumen is necessary.
• Strong client-facing orientation is essential.
• Demonstrated exceptional customer service skills are required.
• Demonstrated problem-solving skills are necessary.
Benefits
• Medical insurance coverage
• Dental insurance coverage
• Vision insurance coverage
• 401(k) retirement savings plan
• Employee Stock Purchase Plan
• Fully-paid term life insurance
• Short-term and long-term disability benefits
• Well-being programs
• Education assistance
• Free development courses
• CVS store discount
• Discount programs with participating partners
• Paid Time Off (PTO)
• Paid holidays throughout the calendar year Apply tot his job
Responsibilities
• Respond to client service requests and issues in a call center environment.
• Deliver first-call resolution for 90-95% of inquiries.
• Accurately identify, research, and resolve issues based on initial client communication.
• Provide support for enrollment and billing inquiries, commissions, technical support, and group administration.
• Demonstrate exceptional customer service skills in all interactions with clients.
• Utilize problem-solving skills to address and resolve client concerns effectively.
Requirements
• High School Diploma or GED equivalent required.
• Prior call center experience is required.
• Experience in process improvement and root-cause analysis methodologies preferred.
• Capability to develop technical acumen is necessary.
• Strong client-facing orientation is essential.
• Demonstrated exceptional customer service skills are required.
• Demonstrated problem-solving skills are necessary.
Benefits
• Medical insurance coverage
• Dental insurance coverage
• Vision insurance coverage
• 401(k) retirement savings plan
• Employee Stock Purchase Plan
• Fully-paid term life insurance
• Short-term and long-term disability benefits
• Well-being programs
• Education assistance
• Free development courses
• CVS store discount
• Discount programs with participating partners
• Paid Time Off (PTO)
• Paid holidays throughout the calendar year Apply tot his job