Customer Success Manager

<div style="margin-bottom:11px;"><div style="margin-bottom:11px;"><div style="margin-bottom:11px;"><div style="margin-bottom:11px;"><span style="font-size:11pt;"><span style="line-height:107%;"><span style="font-family:Calibri, sans-serif;">Valorx is looking for a Custom Success Manager to partner with our customers post-sale to drive adoption and ensure customer satisfaction, growth, and retention.</span></span></span><br><span style="font-size:11pt;"><span style="line-height:107%;"><span style="font-family:Calibri, sans-serif;"><b>Here’s what you’ll be doing:</b></span></span></span><ul><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:107%;"><span style="font-family:Calibri, sans-serif;">Proactively own and manage the success of customers.</span></span></span></li><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:107%;"><span style="font-family:Calibri, sans-serif;">Work with customers to align partnership expectations, build and execute onboarding plans.</span></span></span></li><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:107%;"><span style="font-family:Calibri, sans-serif;">Collaborating with other business functions to ensure client success. For example, you will work closely with Sales, Business Development, Support, Marketing and Product teams.</span></span></span></li><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:107%;"><span style="font-family:Calibri, sans-serif;">Managing a book of existing clients, taking responsibility for securing retention as well as driving growth.</span></span></span></li><li style="margin-bottom:11px;margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:107%;"><span style="font-family:Calibri, sans-serif;">Partner with the greater sales team to develop and execute a plan for driving results within your customers, working collaboratively to secure successful renewals and expansions.</span></span></span></li></ul><span style="font-size:11pt;"><span style="line-height:107%;"><span style="font-family:Calibri, sans-serif;"><b>We’re excited about you because you have:</b></span></span></span><ul><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:107%;"><span style="font-family:Calibri, sans-serif;">3+ years’ experience in an Account Management or Customer Success role.</span></span></span></li><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:107%;"><span style="font-family:Calibri, sans-serif;">B2B sales experience (SaaS preferred)</span></span></span></li><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:107%;"><span style="font-family:Calibri, sans-serif;">Strong writing, strategic thinking, ability to prospect efficiently, and strong planning skills.</span></span></span></li><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:107%;"><span style="font-family:Calibri, sans-serif;">Ability to adapt, or willing to learn how to develop a growth mindset.</span></span></span></li><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:107%;"><span style="font-family:Calibri, sans-serif;">Motivated with a competitive drive, eager to learn, and humble.</span></span></span></li><li style="margin-bottom:11px;margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:107%;"><span style="font-family:Calibri, sans-serif;">A proven track record of renewals achievement.</span></span></span></li></ul><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Calibri, sans-serif;"><b>What else would be great:</b></span></span></span><ul><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:107%;"><span style="font-family:Calibri, sans-serif;">Strong network within the Salesforce ecosystem</span></span></span></li><li style="margin-bottom:11px;margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:107%;"><span style="font-family:Calibri, sans-serif;">Experience in the SaaS/Cloud space a big plus</span></span></span></li></ul><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Calibri, sans-serif;"><b>What's in it for you?&nbsp;</b></span></span></span><ul><li style="margin-bottom:11px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span><span style="font-family:Calibri, sans-serif;">Salary USD 65,000 + Benefits</span></span></span></span></li><li style="margin-bottom:11px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span><span style="font-family:Calibri, sans-serif;">Empathetic and collaborative culture that embraces diversity.</span></span></span></span></li><li style="margin-bottom:11px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span><span style="font-family:Calibri, sans-serif;">Professional development and substantial growth opportunities</span></span></span></span></li><li style="margin-bottom:11px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span><span style="font-family:Calibri, sans-serif;">Creative freedom and the ability to make a mark in our company.</span></span></span></span></li><li style="margin-bottom:11px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span><span style="font-family:Calibri, sans-serif;">Flexible working hours</span></span></span></span></li></ul><span style="font-size:11pt;"><span style="line-height:107%;"><span style="font-family:Calibri, sans-serif;">Join our high-growth SaaS company with thousands of users, including numerous Fortune 500 companies, and be a part of the team that is revolutionizing the way companies interact with their critical business data.</span></span></span><br>&nbsp;</div></div></div></div>