Onboarding Supervisor
Posted 2025-08-15
Remote, USA
Full Time
Immediate Start
Job Description
At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.
Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!
LifeStance Health Values
• Belonging: We cultivate a space where everyone can show up as their authentic self.
• Empathy: We seek out diverse perspectives and listen to learn without judgment.
• Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.
• One Team: We realize our full potential when we work together towards our shared purpose.
Role Overview
We are seeking a supervisor for the onboarding team, to oversee and direct the day-to-day operations and ensure a consistent, positive, and compliant onboarding experience for all new clinical hires across the organization. This role will contribute and lead the onboarding team by acting as the team expert for escalated and more complex issues, partner cross-functionally with key stakeholders, and work on initiatives to improve efficiency and the quality of services provided by the onboarding team.
Consistent with LifeStance Health's values, every member of the LifeStance team is expected to support each other and the mission, which may mean participating in projects and initiatives and performing functions and responsibilities not specifically outlined in this job description. Leaders at LifeStance are expected to foster a commitment to the organization’s values.
Compensation: $65,000 - 80,000/annually, with additional bonus potential
Key Responsibilities
Onboarding Responsibilities:
• Champion a welcoming, supportive experience for new clinical hires, acting as an escalation point to troubleshoot complex onboarding or credentialing challenges.
• Serve as the primary point of escalation for complex clinical onboarding issues, collaborating cross-functionally with Clinical Recruiting, Credentialing, HR, Compliance, and Hiring Managers to resolve barriers.
• Monitor and maintain clinical onboarding pipelines in Salesforce and Workday, ensuring data accuracy and up-to-date status tracking.
• Identify opportunities for process improvements and standardization to enhance the onboarding experience and compliance.
• Generate and analyze onboarding metrics, dashboards, and status reports to track team performance and provide recommendations for continuous improvement.
• Partner with local Operations leaders, HRIS, Credentialing, and Clinical Recruiting teams on recommendations for continued process review and improvement.
• Ensure clinical onboarding practices comply with federal, state, and industry-specific regulations, including licensure, credentialing, background checks, and employment eligibility requirements.
• Perform clinical onboarding functions as needed.
Supervisory Responsibilities:
• Oversee daily workflows and workload balancing to ensure timely completion of clinical onboarding tasks and adherence to service level agreements (SLAs).
• Foster a commitment to provide our clinicians with a welcoming, efficient and compliant onboarding process, intending to build a positive impression of LifeStance and a desire to work for the organization. Use performance improvement methodologies to constantly improve processes, striving for consistency, systemization, and efficiency. Monitors the team members' achievement of objectives/KPIs and likelihood of achieving goals.
• Continually monitor the department's key performance indicators (KPIs) outcomes. Uses this information to constantly improve department operations. Monitors the department's/staff members' achievement of goals and likelihood of achieving goals.
• Remain current on supervisory and the field's best practices and trends.
• Develop and deliver training for onboarding team members on clinical onboarding processes, tools, credentialing requirements, and system enhancements.
• Coach and mentor staff to expand their knowledge and competence in department operations and processes.
• Create an open, supportive environment that encourages staff members to share opinions, concerns, and suggestions. Holds weekly team meeting and communicates to keep the staff informed.
• Address employee concerns and suggestions in a timely manner. Escalate issues as appropriate.
• Partner with your manager and Human Resources on corrective actions, as needed.
Requirements:
• Bachelor’s degree in human resources, Healthcare Administration, or related field preferred
• 4 years of additional relevant experience may be considered in lieu of the degree.
• A minimum of 3 years of experience in clinical onboarding, credentialing coordination, or healthcare talent operations
• Demonstrated ability to lead and develop a high-performing team.
• Supervisory experience preferred.
• Hands-on experience navigating a CRM and ATS required; Salesforce and Workday strongly preferred.
• Demonstrated ability to lead and develop a high-performing team.
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines in a fast-paced healthcare environment.
• Excellent communication and relationship-building skills, particularly with clinical leadership and providers.
• Knowledge of healthcare employment laws and regulations related to clinical onboarding, licensure, and credentialing.
• Experience working in a large, multi-site behavioral healthcare or healthcare organization strongly preferred.
• Experience configuring or troubleshooting onboarding workflows preferred.
• A quiet, distraction free, dedicated HIPAA (Health Insurance Portability and Accountability Act) compliant workspace in your remote office is required.
• Qualified candidates must be legally authorized to be employed in the United States.
• LifeStance is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability, or any other legally protected status.
• Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture.
LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.
#LI-KW1
LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance.
Benefits
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program. Apply tot his job
At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.
Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!
LifeStance Health Values
• Belonging: We cultivate a space where everyone can show up as their authentic self.
• Empathy: We seek out diverse perspectives and listen to learn without judgment.
• Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.
• One Team: We realize our full potential when we work together towards our shared purpose.
Role Overview
We are seeking a supervisor for the onboarding team, to oversee and direct the day-to-day operations and ensure a consistent, positive, and compliant onboarding experience for all new clinical hires across the organization. This role will contribute and lead the onboarding team by acting as the team expert for escalated and more complex issues, partner cross-functionally with key stakeholders, and work on initiatives to improve efficiency and the quality of services provided by the onboarding team.
Consistent with LifeStance Health's values, every member of the LifeStance team is expected to support each other and the mission, which may mean participating in projects and initiatives and performing functions and responsibilities not specifically outlined in this job description. Leaders at LifeStance are expected to foster a commitment to the organization’s values.
Compensation: $65,000 - 80,000/annually, with additional bonus potential
Key Responsibilities
Onboarding Responsibilities:
• Champion a welcoming, supportive experience for new clinical hires, acting as an escalation point to troubleshoot complex onboarding or credentialing challenges.
• Serve as the primary point of escalation for complex clinical onboarding issues, collaborating cross-functionally with Clinical Recruiting, Credentialing, HR, Compliance, and Hiring Managers to resolve barriers.
• Monitor and maintain clinical onboarding pipelines in Salesforce and Workday, ensuring data accuracy and up-to-date status tracking.
• Identify opportunities for process improvements and standardization to enhance the onboarding experience and compliance.
• Generate and analyze onboarding metrics, dashboards, and status reports to track team performance and provide recommendations for continuous improvement.
• Partner with local Operations leaders, HRIS, Credentialing, and Clinical Recruiting teams on recommendations for continued process review and improvement.
• Ensure clinical onboarding practices comply with federal, state, and industry-specific regulations, including licensure, credentialing, background checks, and employment eligibility requirements.
• Perform clinical onboarding functions as needed.
Supervisory Responsibilities:
• Oversee daily workflows and workload balancing to ensure timely completion of clinical onboarding tasks and adherence to service level agreements (SLAs).
• Foster a commitment to provide our clinicians with a welcoming, efficient and compliant onboarding process, intending to build a positive impression of LifeStance and a desire to work for the organization. Use performance improvement methodologies to constantly improve processes, striving for consistency, systemization, and efficiency. Monitors the team members' achievement of objectives/KPIs and likelihood of achieving goals.
• Continually monitor the department's key performance indicators (KPIs) outcomes. Uses this information to constantly improve department operations. Monitors the department's/staff members' achievement of goals and likelihood of achieving goals.
• Remain current on supervisory and the field's best practices and trends.
• Develop and deliver training for onboarding team members on clinical onboarding processes, tools, credentialing requirements, and system enhancements.
• Coach and mentor staff to expand their knowledge and competence in department operations and processes.
• Create an open, supportive environment that encourages staff members to share opinions, concerns, and suggestions. Holds weekly team meeting and communicates to keep the staff informed.
• Address employee concerns and suggestions in a timely manner. Escalate issues as appropriate.
• Partner with your manager and Human Resources on corrective actions, as needed.
Requirements:
• Bachelor’s degree in human resources, Healthcare Administration, or related field preferred
• 4 years of additional relevant experience may be considered in lieu of the degree.
• A minimum of 3 years of experience in clinical onboarding, credentialing coordination, or healthcare talent operations
• Demonstrated ability to lead and develop a high-performing team.
• Supervisory experience preferred.
• Hands-on experience navigating a CRM and ATS required; Salesforce and Workday strongly preferred.
• Demonstrated ability to lead and develop a high-performing team.
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines in a fast-paced healthcare environment.
• Excellent communication and relationship-building skills, particularly with clinical leadership and providers.
• Knowledge of healthcare employment laws and regulations related to clinical onboarding, licensure, and credentialing.
• Experience working in a large, multi-site behavioral healthcare or healthcare organization strongly preferred.
• Experience configuring or troubleshooting onboarding workflows preferred.
• A quiet, distraction free, dedicated HIPAA (Health Insurance Portability and Accountability Act) compliant workspace in your remote office is required.
• Qualified candidates must be legally authorized to be employed in the United States.
• LifeStance is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability, or any other legally protected status.
• Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture.
LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.
#LI-KW1
LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance.
Benefits
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program. Apply tot his job