BILINGUAL (Spanish/English) Senior Coordinator, Temp Services

About the position

Responsibilities

• Handle a high volume of incoming calls, chats, and emails from customers, stores, and associates.
• Navigate multiple systems to answer questions and resolve issues efficiently.
• Communicate professionally in a conversational manner to ensure customer satisfaction.
• Demonstrate punctuality and reliability in attendance and performance.
• Utilize available resources to exceed customer needs and expectations.

Requirements

• Must type a minimum of 25 WPM.
• Proficient with Microsoft Office programs (Outlook, Word).
• High school diploma or GED required.
• Successful completion of mandatory training is necessary.
• Customer service experience is required.

Nice-to-haves

• 6 months experience in a contact center or retail environment preferred.
• 6 months experience with computer processing/data entry software preferred.

Benefits

• Health benefits including medical, vision, and dental coverage.
• Financial benefits including 401(k), stock purchase, and company-paid life insurance.
• Paid time off benefits including PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• Short-term and long-term disability benefits.
• Company discounts and Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Walmart-paid education benefit program (Live Better U) for associates.