Consumer Services Advisor AZ-Based (Temporary to Permanent Role)-9
Posted 2025-08-15
Remote, USA
Full Time
Immediate Start
About the position
The Consumer Services Advisor role at The LEGO Group is a temporary to permanent position based in Phoenix, Arizona, focusing on providing exceptional customer service to LEGO fans. The role involves responding to consumer inquiries through various channels, including phone, email, and live chat, while representing the LEGO brand. The position requires a commitment to a hybrid working model, with training conducted remotely and the potential for in-office work once the new office opens in Tempe in 2025.
Responsibilities
• Respond to inbound consumer contacts through phone calls, email, and live chat in a lively and knowledgeable manner.
,
• Engage in both verbal and written communication with consumers.
,
• Utilize technology and tools such as Salesforce and digital knowledge bases to assist consumers.
,
• Provide excellent service during high volume contact periods.
,
• Adhere to the planned schedule, including breaks and shift timings based on consumer demand.
,
• Represent the LEGO Group brand with an outstanding tone of voice.
,
• Maintain confidentiality as per the agreement.
,
• Meet performance expectations based on post-contact survey results and daily efficiency metrics.
,
• Work on key company holidays and during peak seasons, including Black Friday and Cyber Monday.
,
• Work two weekend days in a four-week period, scheduled based on volume.
Requirements
• Experience in providing premium customer service and/or inbound sales, preferably in a retail environment.
,
• Ability to work in a dynamic, fast-paced team environment.
,
• Attention to detail and ability to multi-task and prioritize tasks effectively.
,
• Confidence to make independent judgments regarding consumer needs.
,
• Access to a secure Wi-Fi network and a private workspace for remote work.
Nice-to-haves
• Experience with virtual assessments.
,
• Familiarity with LEGO products and culture.
Benefits
• Retention bonus for successful completion of the assignment.
,
• Paid 3-week training program.
,
• Consistent performance support from Team Leader.
,
• Generous employee discount on LEGO products. Apply tot his job
The Consumer Services Advisor role at The LEGO Group is a temporary to permanent position based in Phoenix, Arizona, focusing on providing exceptional customer service to LEGO fans. The role involves responding to consumer inquiries through various channels, including phone, email, and live chat, while representing the LEGO brand. The position requires a commitment to a hybrid working model, with training conducted remotely and the potential for in-office work once the new office opens in Tempe in 2025.
Responsibilities
• Respond to inbound consumer contacts through phone calls, email, and live chat in a lively and knowledgeable manner.
,
• Engage in both verbal and written communication with consumers.
,
• Utilize technology and tools such as Salesforce and digital knowledge bases to assist consumers.
,
• Provide excellent service during high volume contact periods.
,
• Adhere to the planned schedule, including breaks and shift timings based on consumer demand.
,
• Represent the LEGO Group brand with an outstanding tone of voice.
,
• Maintain confidentiality as per the agreement.
,
• Meet performance expectations based on post-contact survey results and daily efficiency metrics.
,
• Work on key company holidays and during peak seasons, including Black Friday and Cyber Monday.
,
• Work two weekend days in a four-week period, scheduled based on volume.
Requirements
• Experience in providing premium customer service and/or inbound sales, preferably in a retail environment.
,
• Ability to work in a dynamic, fast-paced team environment.
,
• Attention to detail and ability to multi-task and prioritize tasks effectively.
,
• Confidence to make independent judgments regarding consumer needs.
,
• Access to a secure Wi-Fi network and a private workspace for remote work.
Nice-to-haves
• Experience with virtual assessments.
,
• Familiarity with LEGO products and culture.
Benefits
• Retention bonus for successful completion of the assignment.
,
• Paid 3-week training program.
,
• Consistent performance support from Team Leader.
,
• Generous employee discount on LEGO products. Apply tot his job