Workup Specialist, Portuguese Bilingual - Remote/Hybrid
Posted 2025-08-15
Remote, USA
Full Time
Immediate Start
About the position
Responsibilities
• Assess donor needs, concerns, and the impact donation may have on the donor and family.
• Develop a unique support and coordination relationship with the donor, respecting cultural and age-related needs.
• Schedule and conduct donor information sessions.
• Manage scheduling and follow through with the donor's physical exam and medical clearance process.
• Review physical exam results and participate in determining donor suitability and eligibility.
• Facilitate donor clearance with Donor Medical Services and the stem cell collection center.
• Complete all tasks required for donation including managing blood sample and autologous blood collections.
• Verify prescriptions of blood stem cells and marrow requested by transplant centers.
• Facilitate timely collection of samples used to determine infectious disease marker results.
• Communicate case progress with the Case Manager and donor; complete required documentation within designated timelines.
• Establish and work with third-party physical examination sites as needed.
• Contact donor at designated NMDP time points to assess donor recovery and arrange blood samples as needed.
• Remove donation barriers, resolve issues, and manage adverse events as needed.
• Maintain accurate and concurrent documentation and records, following NMDP and department policies and requirements.
• Facilitate donor and recipient communication, information exchange, and survivorship information, monitoring for confidentiality.
• Provide training to third-party providers performing protocol activities on the donor management site's behalf, when required.
• Implement and adopt strategies and systems to achieve Continuous Process Improvement (CPI).
• Attend NMDP sponsored meetings and trainings, as requested.
• Perform all duties in compliance with standard operating procedures, NMDP standards, and applicable laws.
Requirements
• Ability to flex working hours based on donors' needs, including non-traditional hours (evenings, weekends, and occasional holidays).
• Demonstrate strong critical thinking and decision-making skills.
• Demonstrate intermediate computer skills including experience with Microsoft Office software.
• Exhibit well-developed interpersonal skills dealing with people of different cultures and styles.
• Demonstrate advanced communication skills, both written and oral, to connect with a wide range of people.
• Demonstrate strong customer service skills and apply concepts of active listening and empathy.
• Learn medical terminology and explain complex medical concepts to the general public in easy-to-understand terms.
• Postsecondary education such as a certificate, associate's, or bachelor's degree.
• Three years of experience interacting with patients, clients, or customers in a healthcare, nonprofit, or business setting.
Nice-to-haves
• Associate's or bachelor's degree in a health or science field.
• Experience with medical terminology, case-note documentation, and medical histories.
• Patient interaction or care experience in a healthcare setting.
• Experience working in a regulated environment, including knowledge of Good Tissue Practices (GTP), Good Manufacturing Practices (GMP), and Good Documentation Practices (GDP).
Benefits
• Medical, dental, vision, life and disability insurance.
• Accident, critical illness, and hospital benefits.
• Well-being, legal, identity theft, and pet benefits.
• Retirement plans.
• Paid time off and holidays.
• Leave and incentive plans. Apply tot his job
Responsibilities
• Assess donor needs, concerns, and the impact donation may have on the donor and family.
• Develop a unique support and coordination relationship with the donor, respecting cultural and age-related needs.
• Schedule and conduct donor information sessions.
• Manage scheduling and follow through with the donor's physical exam and medical clearance process.
• Review physical exam results and participate in determining donor suitability and eligibility.
• Facilitate donor clearance with Donor Medical Services and the stem cell collection center.
• Complete all tasks required for donation including managing blood sample and autologous blood collections.
• Verify prescriptions of blood stem cells and marrow requested by transplant centers.
• Facilitate timely collection of samples used to determine infectious disease marker results.
• Communicate case progress with the Case Manager and donor; complete required documentation within designated timelines.
• Establish and work with third-party physical examination sites as needed.
• Contact donor at designated NMDP time points to assess donor recovery and arrange blood samples as needed.
• Remove donation barriers, resolve issues, and manage adverse events as needed.
• Maintain accurate and concurrent documentation and records, following NMDP and department policies and requirements.
• Facilitate donor and recipient communication, information exchange, and survivorship information, monitoring for confidentiality.
• Provide training to third-party providers performing protocol activities on the donor management site's behalf, when required.
• Implement and adopt strategies and systems to achieve Continuous Process Improvement (CPI).
• Attend NMDP sponsored meetings and trainings, as requested.
• Perform all duties in compliance with standard operating procedures, NMDP standards, and applicable laws.
Requirements
• Ability to flex working hours based on donors' needs, including non-traditional hours (evenings, weekends, and occasional holidays).
• Demonstrate strong critical thinking and decision-making skills.
• Demonstrate intermediate computer skills including experience with Microsoft Office software.
• Exhibit well-developed interpersonal skills dealing with people of different cultures and styles.
• Demonstrate advanced communication skills, both written and oral, to connect with a wide range of people.
• Demonstrate strong customer service skills and apply concepts of active listening and empathy.
• Learn medical terminology and explain complex medical concepts to the general public in easy-to-understand terms.
• Postsecondary education such as a certificate, associate's, or bachelor's degree.
• Three years of experience interacting with patients, clients, or customers in a healthcare, nonprofit, or business setting.
Nice-to-haves
• Associate's or bachelor's degree in a health or science field.
• Experience with medical terminology, case-note documentation, and medical histories.
• Patient interaction or care experience in a healthcare setting.
• Experience working in a regulated environment, including knowledge of Good Tissue Practices (GTP), Good Manufacturing Practices (GMP), and Good Documentation Practices (GDP).
Benefits
• Medical, dental, vision, life and disability insurance.
• Accident, critical illness, and hospital benefits.
• Well-being, legal, identity theft, and pet benefits.
• Retirement plans.
• Paid time off and holidays.
• Leave and incentive plans. Apply tot his job