Customer Support Specialist, Spanish

<p><b style="font-size: 24px;">About Eneba</b></p><p><br></p><p><span style="font-size: 11pt;">We’re building an open, safe and sustainable marketplace for the gamers of today and tomorrow. Our marketplace supports more than 9m+ active users (and growing fast!), provides a level of trust, safety and market accessibility unparalleled to none. We’re proud of what we’ve accomplished in such a short time and look forward to sharing this journey with you. Join us as we continue to scale, diversify our portfolio, and grow with the evolving community of gamers.&nbsp;</span></p><p><br></p><p><b style="font-size: 24px;">About your team</b></p><p><br></p><p><span style="font-size: 11pt;">Welcome to the world of Eneba customer support. We’re delivering world-class user experience across our marketplace and we’re having a blast while doing it! Buy, sell, explore or simply browse around on Eneba web and mobile. We’re here to help and support where needed.&nbsp;</span></p><p><span style="font-size: 11pt;">We’re united behind each other as a team, and drive continuous improvements of our service. We’ve started small, and are scaling fast, and we care deeply about teamwork, learning, building new solutions, and supporting Eneba’s hyper-growth. </span></p>\n<p></p><p><br></p><b>Responsibilities</b><ul><li>Provide a world class customer experience via email, live chat, and social media.</li><li>Ensure a seamless transaction process throughout our marketplace at all times.&nbsp;</li><li>Actively drive resolution of customer issues resulting in customer satisfaction and retention.&nbsp;</li><li>Maintain and/or improve your team’s Customer Success Metrics.&nbsp;</li><li>Collaborate, problem solve, and/or strategize with team members in order to identify opportunities for improvements and growth.&nbsp;</li></ul><p><br></p><b>Requirements</b><ul><li>1+ years of experience providing support to clients/users via email, phone, live chat, bots, and/or social media.</li><li>Comfort and ability to support users in verbal and written English.</li><li>Sense of urgency, and appreciation for clear and timely communication with both - users and teammates.</li><li>Ability to effectively prioritize as part of the team, and delivery individually.&nbsp;</li><li>Ability to work by shifts based on business need.</li></ul><p><br></p><b>Gross salary: EUR 1449-1680</b><ul><li>Salary ranges may vary. We’re seeking candidates with varied experience levels; from individual contributors to functional leaders in this space.</li><li>We’re an international team and our business language of choice is English. Good English level is required, proficiency is preferred.</li></ul><p><br></p><p></p>\n<p><b style="font-size: 24px;">What it’s like to work at Eneba</b></p><p><br></p><p><span style="font-size: 11pt;">*Opportunity to join our Employee Stock Options program.</span></p><p><span style="font-size: 11pt;">*Opportunity to help scale a unique product.&nbsp;</span></p><p><span style="font-size: 11pt;">*Various bonus systems: performance-based, referral.</span></p><p><span style="font-size: 11pt;">*Paid volunteering opportunities.</span></p><p><span style="font-size: 11pt;">*Work location of your choice: office, remote, opportunity to work and travel.</span></p><p><span style="font-size: 11pt;">*Personal and professional growth at an exponential rate supported by well-defined feedback and promotion processes.&nbsp;</span></p><p><br></p><p>*To find out about how we handle your personal data, make sure to check out our Candidate Privacy Notice <a rel="noopener noreferrer" class="postings-link" href="https://www.eneba.com/candidate-privacy-notice">https://www.eneba.com/candidate-privacy-notice</a></p>