Customer Success Manager

<p>Complexio’s Foundational AI platform automates business processes by ingesting and understanding complete enterprise data—both structured and unstructured. Through proprietary models, knowledge graphs, and orchestration layers, Complexio maps human-computer interactions and autonomously executes complex workflows at scale.</p><p></p><p>Established as a joint venture between Hafnia and Símbolo—with partners including Marfin Management, C Transport Maritime, BW Epic Kosan, and Trans Sea Transport—Complexio is redefining enterprise productivity through context-aware, privacy-first automation.</p><p></p><p>We are seeking a Customer Success Manager to lead strategic relationships with enterprise clients as they adopt and scale our AI-powered automation platform. This role is ideal for someone who can combine project ownership, technical fluency, and customer empathy to help clients realise tangible business value through transformational automation.</p><p></p><p>We are looking for someone who can do the following: </p><p></p><h3>Strategic Account Management</h3><ul> <li> Serve as the primary point of contact for key enterprise clients, ensuring onboarding success and long-term satisfaction </li> <li> Develop success plans tailored to each client’s environment, industry, and automation maturity </li> <li> Partner with leadership to drive expansion across departments and business units </li> </ul><h3>Technical Customer Enablement</h3><ul> <li> Translate Complexio’s technical capabilities into actionable use cases for clients </li> <li> Help clients interpret model outputs, knowledge graph insights, and automation outcomes </li> <li> Work with client IT/security teams to support data privacy, access controls, and infrastructure integration </li> </ul><h3>Cross-functional Collaboration</h3><ul> <li> Collaborate with Product and Engineering teams to relay customer feedback and inform roadmap prioritisation </li> <li> Support pre-sales, solutioning, and onboarding activities for new use cases </li> <li> Coordinate with Support and DevOps to resolve incidents and ensure uptime for critical automations</li> </ul><p><strong>Requirements</strong></p><h3></h3><ul> <li> 4+ years in a Customer Success, Implementation, or Technical Account Management role </li> <li> Experience supporting B2B SaaS platforms—ideally in automation, AI/ML, or data-driven products </li> <li> Demonstrated success managing technical enterprise stakeholders across functions </li> <li> Strong communication and relationship-building skills </li> <li> Familiarity with enterprise infrastructure (e.g., APIs, data pipelines, cloud platforms, ERPs) </li> </ul><p></p><h3><strong>Preferred Skills &amp; Experience</strong></h3><ul> <li> Experience in AI/LLM-based platforms or workflow automation </li> <li> Exposure to regulated or high-security industries (e.g., maritime, logistics, finance, healthcare) </li> <li> Understanding of knowledge graphs, graph databases (Neo4j, etc.), or vector search </li> <li> Project management background with ability to drive multi-phase technical rollouts </li> <li> Familiarity with data privacy regulations (GDPR, CCPA) and enterprise permission systems </li> <li> Experience with Jira, Notion, and modern CRM/CS tools (e.g., Gainsight, HubSpot)</li> </ul><p><strong>Benefits</strong></p><h3></h3><ul> <li> Work with a groundbreaking AI platform solving real enterprise pain points </li> <li> Help clients achieve measurable ROI through next-gen automation </li> <li> Join a remote-first, globally distributed team backed by industry leaders </li> <li> Shape the success function and influence product direction in a fast-scaling AI company </li> </ul>