Apple Genius - IT Support Technician

About the position

Responsibilities

• Diagnose product issues on the spot and provide solutions to customers.
• Offer technical support and repair services for Apple products.
• Educate customers about Apple products and accessories to enhance their experience.
• Mentor and share knowledge with team members to improve overall service quality.
• Provide feedback to improve customer service and ensure relevance in offerings.
• Maintain composure and customer focus while troubleshooting technical issues.

Requirements

• Strong people skills and a knack for problem solving.
• Ability to maintain composure while troubleshooting and solving technical issues.
• Excellent prioritization skills and quick decision-making abilities.
• Strong verbal and written communication skills.
• Experience working in team environments with shared responsibility.

Nice-to-haves

• Flexibility with work schedule based on business needs.
• Aptitude for acquiring skills in technical repairs and eagerness to learn about Apple products.
• Demonstrated commitment to inclusion and diversity in daily activities.

Benefits

• Comprehensive medical and dental coverage.
• Retirement benefits.
• Discounted products and free services.
• Reimbursement for certain educational expenses, including tuition.
• Opportunity to participate in employee stock programs and purchase Apple stock at a discount.