Apple Support College Program At Home Advisor - University of San Francisco

About the position

The Apple Support College Program At Home Advisor role is designed for individuals who are passionate about technology and customer service. As a College Advisor, you will be the first point of contact for customers seeking assistance with Apple products. Your role will involve providing world-class customer service, troubleshooting technical issues, and ensuring a positive customer experience. This position emphasizes the importance of diversity, creativity, and innovation in delivering exceptional support to customers.

Responsibilities

• Engage with customers to provide technical support and troubleshooting for Apple products.
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• Listen to customer concerns and provide tailored solutions with patience and clarity.
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• Utilize documented troubleshooting flows to resolve customer issues effectively.
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• Deliver an incredible customer experience by being the friendly voice of Apple.
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• Support a diverse range of Apple products including iPhones, iPads, MacBooks, and iMacs.

Requirements

• Strong problem-solving skills and ability to connect with others.
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• Technical expertise in Apple products and services.
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• Excellent communication skills, both verbal and written.
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• Ability to work independently and as part of a team.

Nice-to-haves

• Experience in customer service or technical support roles.
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• Familiarity with Apple products and services.

Benefits

• Comprehensive medical and dental coverage.
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• Retirement benefits including 401k.
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• Employee stock purchase plan with discounted stock options.
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• Reimbursement for certain educational expenses, including tuition.
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• Access to discounted products and free services.