Viewer Experience Advocate [Remote] AT Disney Remote Jobs
Posted 2025-08-17
Remote, USA
Full Time
Immediate Start
Disney is seeking a passionate and detail-oriented Viewer Experience Advocate to join our remote team. This role focuses on ensuring that our audience receives an exceptional, seamless viewing experience across all Disney platforms. You will serve as the voice of our viewers, helping to identify and resolve issues, gather feedback, and collaborate with cross-functional teams to enhance user satisfaction. This is a fully remote position designed for individuals who thrive in a dynamic, tech-forward environment and are dedicated to quality entertainment delivery.
As a Viewer Experience Advocate at Disney, you will be responsible for monitoring user experiences, troubleshooting streaming and platform issues, and providing timely resolutions to maintain Disney’s standard of excellence. Your role will involve direct interaction with viewers, analyzing data to identify patterns or recurring problems, and working alongside engineering, content, and customer support teams to implement improvements. You will also participate in testing new features to ensure user-friendliness and accessibility, while advocating for viewers' needs and preferences.
Requirements include proven experience in customer service or technical support, strong communication skills, technical proficiency with streaming technologies, and the ability to work independently in a remote setting. Responsibilities involve monitoring viewer feedback, troubleshooting issues, collaborating with teams, beta testing new features, and ensuring compliance with Disney’s quality standards.
Benefits include a competitive salary, comprehensive health insurance, flexible remote work, paid time off, Disney employee discounts, and opportunities for professional growth. Disney is a global entertainment leader committed to diversity, creativity, and inspiring millions worldwide.
To apply, prepare your resume and cover letter highlighting your relevant skills and submit your application through Disney's official career channels, emphasizing your passion for viewer experience and remote work capabilities.
As a Viewer Experience Advocate at Disney, you will be responsible for monitoring user experiences, troubleshooting streaming and platform issues, and providing timely resolutions to maintain Disney’s standard of excellence. Your role will involve direct interaction with viewers, analyzing data to identify patterns or recurring problems, and working alongside engineering, content, and customer support teams to implement improvements. You will also participate in testing new features to ensure user-friendliness and accessibility, while advocating for viewers' needs and preferences.
Requirements include proven experience in customer service or technical support, strong communication skills, technical proficiency with streaming technologies, and the ability to work independently in a remote setting. Responsibilities involve monitoring viewer feedback, troubleshooting issues, collaborating with teams, beta testing new features, and ensuring compliance with Disney’s quality standards.
Benefits include a competitive salary, comprehensive health insurance, flexible remote work, paid time off, Disney employee discounts, and opportunities for professional growth. Disney is a global entertainment leader committed to diversity, creativity, and inspiring millions worldwide.
To apply, prepare your resume and cover letter highlighting your relevant skills and submit your application through Disney's official career channels, emphasizing your passion for viewer experience and remote work capabilities.