Contact Center Representative - Remote (Baton Rouge, LA)

<p style="margin: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; color: black;"><span style="font-size: 11pt; font-family: Calibri, sans-serif;">The role of the </span><strong><u><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(0, 153, 193);">Remote Contact Center Representative</span></u></strong><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(0, 153, 193);"> </span><span style="font-size: 11pt; font-family: Calibri, sans-serif;">is to go above and beyond to meet the financial needs of our members. The ideal candidate is a go-getter who craves knowledge and growth in the financial industry. They should be comfortable in a sales environment and must have a reputation for excellent attendance. In all they do, our Remote Contact Center Representatives strive to provide a “WOW” member service experience over the phone, and we are seeking someone who desires to do the same while helping our members on a path to financial wellness. &nbsp;&nbsp;<br><br></span></p>
<p style="margin: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; color: black;"><strong><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(0, 153, 193); text-transform: uppercase;">A Day in the Life of a remote Contact Center representative</span></strong><strong><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(0, 153, 193);"> INCLUDE:</span></strong></p>
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<li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: 'Times New Roman', serif; color: black;"><span style="font-size: 11pt; font-family: Calibri, sans-serif;">Answering member phone calls and providing first-call resolution on various financial issues.</span></li>
<li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: 'Times New Roman', serif; color: black;"><span style="font-size: 11pt; font-family: Calibri, sans-serif;">Actively promoting and cross-selling all Credit Union products and services by identifying member needs in order to achieve established goals.</span></li>
<li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: 'Times New Roman', serif; color: black;"><span style="font-size: 11pt; font-family: Calibri, sans-serif;">Utilizing strong listening, communication, and problem-solving skills while diplomatically handling and/or resolving member issues.</span></li>
<li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: 'Times New Roman', serif; color: black;"><span style="font-size: 11pt; font-family: Calibri, sans-serif;">Accurately processing member transactions over the phone.</span></li>
<li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: 'Times New Roman', serif; color: black;"><span style="font-size: 11pt; font-family: Calibri, sans-serif;">Processing all necessary paperwork and ensuring compliance with all required regulations, procedures, and policies.</span></li>
</ul>
<p style="margin: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; color: black;">&nbsp;</p>
<p style="margin: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; color: black;"><strong><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(0, 153, 193); text-transform: uppercase;">Remote Contact Center representative Skills and qualifications include</span></strong><strong><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(0, 153, 193);">:</span></strong></p>
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<li style="font-family: Calibri, sans-serif; font-size: 14.6667px;"><span style="font-family: Calibri, sans-serif; font-size: 14.6667px;">A High School Diploma or equivalent.</span></li>
<li style="font-family: Calibri, sans-serif; font-size: 14.6667px;"><span style="font-family: Calibri, sans-serif; font-size: 14.6667px;">1 year of customer service experience. </span></li>
<li style="font-family: Calibri, sans-serif; font-size: 14.6667px;"><span style="font-family: Calibri, sans-serif; font-size: 14.6667px;">Must meet the requirements for our Telecommuting Program (More information below!)</span></li>
<li style="font-family: Calibri, sans-serif; font-size: 14.6667px;"><span style="font-family: Calibri, sans-serif; font-size: 14.6667px;">Excellent oral, written, and telephone communication skills.</span></li>
<li style="font-family: Calibri, sans-serif; font-size: 14.6667px;"><span style="font-family: Calibri, sans-serif; font-size: 14.6667px;">Strong problem-solving and member service skills.</span></li>
<li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: 'Times New Roman', serif; color: black;"><span style="font-size: 11pt; font-family: Calibri, sans-serif;">Working knowledge of Microsoft Office products, especially Word, Excel, and PPT.</span></li>
</ul>
<p style="margin: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; color: black;">&nbsp;</p>
<p style="margin: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; color: black;"><strong><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(0, 153, 193); text-transform: uppercase;">Other things you may want to know about this position:</span></strong></p>
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<li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: 'Times New Roman', serif; color: black;"><strong><span style="font-size: 11pt; font-family: Calibri, sans-serif;">Work Schedule</span></strong>
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<li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: 'Times New Roman', serif; color: black;"><span style="font-size: 11pt; font-family: Calibri, sans-serif;">Monday – Friday</span>
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<li style="margin: 0in 0in 0in 6px; font-size: 12pt; font-family: 'Times New Roman', serif; color: black;"><span style="font-size: 11pt; font-family: Calibri, sans-serif;">9:00 am – 6:00 pm </span></li>
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<li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: 'Times New Roman', serif; color: black;"><span style="font-size: 11pt; font-family: Calibri, sans-serif;">Must be available to work rotational Saturdays</span>
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<li style="margin: 0in 0in 0in 6px; font-size: 12pt; font-family: 'Times New Roman', serif; color: black;"><span style="font-size: 11pt; font-family: Calibri, sans-serif;">9:00 am – 1:00 pm</span></li>
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<li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: 'Times New Roman', serif; color: black;"><strong><span style="font-size: 11pt; font-family: Calibri, sans-serif;">Travel</span></strong>
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<li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: 'Times New Roman', serif; color: black;"><span style="font-size: 11pt; font-family: Calibri, sans-serif;">Travel is not necessary for this position. </span></li>
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</li>
<li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: 'Times New Roman', serif; color: black;"><strong><span style="font-size: 11pt; font-family: Calibri, sans-serif;">Telecommuting</span></strong>
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<li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: 'Times New Roman', serif; color: black;"><span style="font-size: 11pt; font-family: Calibri, sans-serif;">Telecommuting is required for this position.</span>
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<li style="margin: 0in 0in 0in 6px; font-size: 12pt; font-family: 'Times New Roman', serif; color: black;"><span style="font-size: 11pt; font-family: Calibri, sans-serif;">Requirements include:</span>
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<li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: 'Times New Roman', serif; color: black;"><span style="font-size: 11pt; font-family: Calibri, sans-serif;">A dedicated workspace</span></li>
<li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: 'Times New Roman', serif; color: black;"><span style="font-size: 11pt; font-family: Calibri, sans-serif;">Secure and strong internet connection</span></li>
<li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: 'Times New Roman', serif; color: black;"><span style="font-size: 11pt; font-family: Calibri, sans-serif;">Not being a caretaker for any dependents (adult or child) for the entirety of the scheduled shift</span></li>
<li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: 'Times New Roman', serif; color: black;"><span style="font-size: 11pt; font-family: Calibri, sans-serif;">An environment free from loud noises or outside distractions</span></li>
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<li style="margin: 0in 0in 0in 6px; font-size: 12pt; font-family: 'Times New Roman', serif; color: black;"><span style="font-size: 11pt; font-family: Calibri, sans-serif;">The first 60 days will be on-site for training at our Corporate Campus located at 2675 O’Neal Lane in Baton Rouge. </span></li>
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<p style="margin: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; color: black;">&nbsp;</p>
<p style="margin: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; color: black;"><strong><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(0, 153, 193); text-transform: uppercase;">Why should you join the pelican team?</span></strong></p>
<p style="margin-top: 0in; background: white; margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;"><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: black;">Since 1956, Pelican State Credit Union has been providing financial services to individuals and their families throughout the state of Louisiana. We've since grown into the largest state-chartered credit union in Louisiana now serving over 68,000 members nationwide. Because of our continued growth, Pelican State Credit Union is searching for new team members that embrace our Core Values and have a desire to positively contribute to our culture. </span></p>
<p style="margin-top: 0in; background: white; margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;"><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: black;">Our culture is grounded in faith, and we strive to live the golden rule of ‘love thy neighbor’. We are dedicated to creating, promoting, and nurturing a safe and inclusive work environment, and we expect the same from each of our employees. We value diverse talents and welcome individuals with unique backgrounds, working styles, and skill sets. We believe that our differences make us a better team by allowing us to make better decisions, be more innovative, and better serve our members and communities.</span></p>
<p style="margin: 0in; background: white; font-size: 12pt; font-family: 'Times New Roman', serif;"><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: black;">Our full-time employees enjoy amazing benefits including: </span></p>
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<li style="margin: 0in 0in 0in 0px; background: white; font-size: 12pt; font-family: 'Times New Roman', serif;"><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: black;">Medical, Dental, and Vision Insurance with generous employer premium contributions</span></li>
<li style="margin: 0in 0in 0in 0px; background: white; font-size: 12pt; font-family: 'Times New Roman', serif;"><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: black;">Health Savings Account contributions for eligible employees</span></li>
<li style="margin: 0in 0in 0in 0px; background: white; font-size: 12pt; font-family: 'Times New Roman', serif;"><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: black;">Employer-Paid Life Insurance</span></li>
<li style="margin: 0in 0in 0in 0px; background: white; font-size: 12pt; font-family: 'Times New Roman', serif;"><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: black;">Voluntary Dependent Life Insurance</span></li>
<li style="margin: 0in 0in 0in 0px; background: white; font-size: 12pt; font-family: 'Times New Roman', serif;"><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: black;">Paid Vacation &amp; Sick Leave</span></li>
<li style="margin: 0in 0in 0in 0px; background: white; font-size: 12pt; font-family: 'Times New Roman', serif;"><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: black;">15 Paid Holidays, including a Cultural Floating Holiday</span></li>
<li style="margin: 0in 0in 0in 0px; background: white; font-size: 12pt; font-family: 'Times New Roman', serif;"><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: black;">401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5% </span></li>
<li style="margin: 0in 0in 0in 0px; background: white; font-size: 12pt; font-family: 'Times New Roman', serif;"><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: black;">Paid Time Off to volunteer with approved non-profits and charities</span></li>
</ul>
<p style="margin: 0in; background: white; font-size: 12pt; font-family: 'Times New Roman', serif;">&nbsp;</p>
<p style="margin: 0in; background: white; font-size: 12pt; font-family: 'Times New Roman', serif;">&nbsp;</p>
<p style="margin: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; color: black;"><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;">Pelican State Credit Union is an Equal Opportunity Employer.&nbsp; All Credit Union campuses are tobacco and vape-free.</span></p>