Customer Support Specialist (Italian+French)

Posted 2025-08-23
Remote, USA Full Time Immediate Start
<p style="text-align: justify;"><span style="color: #121317">Packly is a Tech Product Company that has built an innovative platform to design and produce high quality custom packaging with no minimum order.</span></p><p style="text-align: justify;"><span style="color: #121317">We are revolutionizing the packaging industry with a state of art packaging creation experience. We achieve this by enabling packaging creators and designers to seamlessly upload their creation, prototype it in 3D, share with stakeholders and then print highly customized packaging starting from 48hrs, no matter if 1 or 1.000.000.</span></p><p style="text-align: justify;"><span style="color: #121317">At our core, we are committed to being truely green, embracing the circular economy and reducing waste in every aspect of our activities.</span></p><p style="text-align: justify;"><span style="color: #121317">Our sustainable processes and 100% recyclable products align with our vision to create environmentally responsible solutions.&nbsp; Also by nature of our design and printing setup, we eliminate the need for oversized, standard and non-attractive cardboard packaging. We are recognized as a market leader in Web-to-Pack, allowing our users to create an ultimate unboxing experience for their customers whilst protecting the contents in a relevant manner.&nbsp;</span></p><p style="text-align: justify;"><span style="color: #121317">Thousands of happy customers have enjoyed the Packly Experience and we are now expanding our Team to serve our global community even better. We are seeking talented individuals who share our passion for both packaging and technology and are eager to contribute to our ambitious plans.&nbsp;</span></p><p style="text-align: justify;"><span style="color: #121317">Join us as we continue to transform the packaging industry with our cutting-edge solutions!</span></p><h3><span style="color: #121317"><br></span><strong><span style="color: #121317">Customer Support Specialist - Job Description</span></strong></h3><p style="min-height: 1.7em;"></p><p><span style="color: #121317">Packly is a dynamic, fast-paced and ever-changing environment. As a Customer Support Specialist you will be a point of reference for our customers, guiding them through the purchasing process of our products and providing them with the necessary support.</span></p><p><span style="color: #121317">A key part of your role is ensuring that customers are perfectly satisfied and aware of all our products.</span></p><p><span style="color: #121317">You will be part of a dynamic and multicultural team and you will have the chance to work in a challenging atmosphere connecting with our Italian and international customers.</span></p><p style="min-height: 1.7em;"></p><br><br><h3 style="text-align: justify;"><strong><span style="color: #121317">Required skills and qualifications</span></strong></h3><p style="min-height: 1.7em;"></p><ul><li><p style="text-align: justify;"><span style="color: #121317">Mother tongue knowledge of Italian;</span></p></li><li><p style="text-align: justify;"><span style="color: #121317">Professional knowledge of French is a mandatory requirement;</span></p></li><li><p style="text-align: justify;"><span style="color: #121317">Familiarity with digital tools and technologies such as CRM software;</span></p></li><li><p style="text-align: justify;"><span style="color: #121317">Excellent communication and negotiation skills, with the ability to build and maintain long-term client relationships;</span></p></li><li><p style="text-align: justify;"><span style="color: #121317">Customer-centric mentality and ability to collect customer feedback and needs;</span></p></li><li><p style="text-align: justify;"><span style="color: #121317">Self-motivated and goal-oriented approach, with a passion for achieving and exceeding targets.</span></p></li></ul><p style="min-height: 1.7em;"></p><h3 style="text-align: justify;"><strong><span style="color: #121317">Preferred skills and qualifications</span></strong></h3><ul><li><p style="text-align: justify;"><span style="color: #121317">Proficiency in an additional language (English or German) is highly desirable and considered as a plus.</span></p></li><li><p style="text-align: justify;"><span style="color: #121317">Bachelor's degree in business, marketing, or a related field;</span></p></li></ul><p style="min-height: 1.7em;"></p><p style="min-height: 1.7em;"></p><h3><strong><span style="color: #121317">What we offer</span></strong></h3><p><span style="color: #121317">The company offers the following benefits:</span></p><ul><li><p><span style="color: #121317">Training on the job;</span></p></li></ul><ul><li><p><span style="color: #121317">Flexibility and working from home;</span></p></li></ul><ul><li><p><span style="color: #121317">Professional growth in an international environment.</span></p></li></ul><p><span style="color: #121317">At Packly you will have the opportunity to work in a rapidly growing and expanding multinational environment that offers ample room for expression and growth where teamwork, proactivity and skills are critical success factors. We count on your personality and skills to help Packly get better and better.</span></p><p><span style="color: #121317">Are you ready to make a difference and contribute with your professionalism to Packly's success? If so, we are waiting for you!</span></p><p style="min-height: 1.7em;"></p><p style="min-height: 1.7em;"></p><p style="min-height: 1.7em;"></p>
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