Virtual E-Commerce Customer Support Jobs in America

Job Summary

We are seeking a dedicated and enthusiastic Virtual E-Commerce Customer Support Representative to join our dynamic team. This position offers the opportunity to work from the comfort of your home while helping customers with their e-commerce shopping experiences. The ideal candidate will provide exceptional customer service, resolve customer inquiries, and ensure an outstanding shopping experience for every customer.

As a key member of our support team, you will be responsible for handling customer queries via phone, email, and chat. You will also work closely with other departments to ensure that customers needs are met promptly and professionally.

Key Responsibilities

Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
Resolve issues related to product inquiries, orders, refunds, and account management.
Assist customers with navigating the website and troubleshooting issues.
Process returns, exchanges, and provide tracking information for shipped orders.
Collaborate with the logistics, billing, and sales teams to resolve complex customer concerns.
Document customer interactions and feedback to improve services.
Maintain a high level of customer satisfaction while adhering to company policies and procedures.
Upsell or cross-sell relevant products when appropriate to enhance customer experience and drive sales.

Required Skills and Qualifications

High school diploma or equivalent (Associate or Bachelors degree preferred).
Proven experience in customer service, preferably in an e-commerce environment.
Strong communication skills, both written and verbal.
Proficiency in using e-commerce platforms and CRM software (e.g., Zendesk, Salesforce).
Excellent problem-solving skills and the ability to work under pressure.
Ability to multitask and prioritize effectively in a fast-paced environment.
Comfortable working independently in a remote environment.
Attention to detail and a customer-centric mindset.

Experience

Minimum of 1-2 years of experience in customer service or a related field.
Experience in e-commerce customer support is a significant advantage.
Familiarity with handling multiple customer support channels (phone, email, chat).

Working Hours

Full-time position (40 hours per week).
Shifts may vary depending on customer demand, but the position generally operates within standard business hours (9 AM to 6 PM EST).
Flexibility for evening and weekend shifts may be required.

Knowledge, Skills, and Abilities

Strong understanding of e-commerce processes, including order processing, payment, and delivery systems.
Ability to learn and adapt to new software and technology tools quickly.
Exceptional listening skills and empathy for customer concerns.
Ability to handle stressful situations with professionalism and composure.
A self-motivated team player with the ability to work independently.
Skilled in time management and maintaining productivity in a remote work setting.

Benefits

Competitive salary with performance-based incentives.
Health, dental, and vision insurance options.
Paid time off (PTO) and holiday pay.
401(k) with company match.
Remote work flexibility, allowing you to create your ideal work environment.
Ongoing training and development opportunities.
Employee discounts on e-commerce products.
Supportive and inclusive company culture.

Why Join Us?

At New York City Jobs, we value our employees and strive to create a positive work environment. By joining our team, you will have the opportunity to grow professionally, enhance your skills, and make a real impact on the lives of our customers. We are committed to providing a work-life balance, offering the flexibility of remote work, and ensuring that every team member feels valued and appreciated.

We are a company that believes in empowering individuals and fostering long-term success. If you are passionate about customer service and eager to work in a fast-paced e-commerce environment, we encourage you to apply.

How to Apply

Interested candidates are invited to submit their updated resumes and a cover letter detailing their qualifications for the role. Please send your application to us or apply directly through our website. We look forward to reviewing your application and potentially welcoming you to the team.