Radiology Support Center Workforce Coordinator | Sat-Mon (6am-7pm est)
Posted 2025-08-15
Remote, USA
Full Time
Immediate Start
General information
Job Title
Radiology Support Center Workforce Coordinator | Sat-Mon (6am-7pm est)
Functional Area
Teammate - Call Center
City
Remote
Work Location Type
Remote
Employment Type
Full-time (30+ hrs/week)/FULLTIME
Description & Requirements
Position Description & Requirements
POSITION SUMMARY
The Radiologist Support Center Workforce Coordinator is responsible for monitoring and managing all call and worklist queues in real time, ensuring service levels, skillsets, counts, attendance, and adherence are maintained. This includes internal and vendor communication, as well as supporting point of contact (POC) staff during shifts. The position also assists in managing the Clinical Call Center team's strategic scheduling, workflow (WF) reporting, and documentation workflows.
To be successful in this role, you will need to be organized, reliable, results-driven and be able to show constant focus and awareness in an ever-changing environment.
POSITION DUTIES AND RESPONSIBILITIES
• Monitors and manages all call and worklist queues in real time.
• Service levels, skillsets, counts, attendance & adherence, internal & vendor communication, POC support staff, for your shift.
• Assists in managing the Clinical Call Center team's strategic scheduling, WF reporting and WF documentation workflows.
• Reviews real-time, daily, weekly, and monthly key metrics to identify trends or areas of focus
• Develops, documents, and implements action plans as appropriate within your scope of support
• Develops reporting as necessary to evaluate and trend performance.
• Participates in the design, implementation, and management of workflow improvements
• Cultivates strong relationships with teammates you are supporting
• Workflow management -
• Proactively monitor capacity vs. demand and identify when assistance is needed
• Call back up when necessary
• Escalate to Leadership when necessary
• Directs or recommends teammates be assigned to different roles when availability permits.
• Identifies and communicates any ongoing behavior and performance concerns with appropriate support staff leaders.
• Adjusts scheduling and/or post for overtime as necessary based on expected or unexpected volume/PTO/etc.
• Recommends, establishes, and communicates impactful workflow ideas to Management team
• Promotes communication and cooperation among teammates to create a spirit of unity in the department.
• Works closely with leadership and teammates to improve work relationships, build morale, and increase productivity and retention.
REQUIRED QUALIFICATIONS
• Associate Degree, GXMO Certification, or equivalent professional experience
• 1+ years of experience in a Radiologist Support role
• Proficient Microsoft Office Skills - Intermediate Microsoft Excel skills
DESIRED EDUCATION/EXPERIENCE
• Bachelor's Degree and/or ARRT Certification
• Workforce operations experience
• Proficient Microsoft Office Skills - Advanced Microsoft Excel skills
KNOWLEDGE, SKILLS AND ABILITIES
• Demonstrated ability to maintain confidentiality when dealing with sensitive, performance-related information.
• Exceptional communication skills.
• Demonstrate a willingness and ability to become familiar with all Call Center Support workflows
• Demonstrated ability to produce accurate work
• Demonstrated self-direction and the ability to manage multiple priorities.
• Ability to adapt to changing and competing priorities.
• Ability to understand how tasks fit into larger program objectives.
• Self-starter with high degree of drive, initiative, and follow through
• Ability to foster a cooperative work environment
• Ability to use independent judgment to make patient care affecting decisions in real time.
Radiology Partners is an equal opportunity employer. RP is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. We are united by our Mission to Transform Radiology and in turn have an important impact on the patients we serve and the healthcare system overall. We hold that diversity is a key source of strength from which we will build a practice culture that is inclusive for all. Our goal is to empower and engage the voice of every teammate to promote awareness, compassion and a healthy respect for differences.
The hourly range for this position is $26-$29. Final determinations may vary based on several factors including but not limited to education, work experience, certifications, geographic location etc. In addition to this range, Radiology Partners offers competitive total rewards packages, which include possible incentive and productivity programs, health & wellness coverage options, 401k benefits, and a broad range of other benefits such as family planning and telehealth (all benefits are subject to eligibility requirements).
CCPA Notice: When you submit a job application or resume, you are providing the Practice with the following categories of personal information that the Practice will use for the purpose of evaluating your candidacy for employment: (1) Personal Identifiers; and (2) Education and Employment History.
Radiology Partners participates in E-verify . Apply tot his job
Job Title
Radiology Support Center Workforce Coordinator | Sat-Mon (6am-7pm est)
Functional Area
Teammate - Call Center
City
Remote
Work Location Type
Remote
Employment Type
Full-time (30+ hrs/week)/FULLTIME
Description & Requirements
Position Description & Requirements
POSITION SUMMARY
The Radiologist Support Center Workforce Coordinator is responsible for monitoring and managing all call and worklist queues in real time, ensuring service levels, skillsets, counts, attendance, and adherence are maintained. This includes internal and vendor communication, as well as supporting point of contact (POC) staff during shifts. The position also assists in managing the Clinical Call Center team's strategic scheduling, workflow (WF) reporting, and documentation workflows.
To be successful in this role, you will need to be organized, reliable, results-driven and be able to show constant focus and awareness in an ever-changing environment.
POSITION DUTIES AND RESPONSIBILITIES
• Monitors and manages all call and worklist queues in real time.
• Service levels, skillsets, counts, attendance & adherence, internal & vendor communication, POC support staff, for your shift.
• Assists in managing the Clinical Call Center team's strategic scheduling, WF reporting and WF documentation workflows.
• Reviews real-time, daily, weekly, and monthly key metrics to identify trends or areas of focus
• Develops, documents, and implements action plans as appropriate within your scope of support
• Develops reporting as necessary to evaluate and trend performance.
• Participates in the design, implementation, and management of workflow improvements
• Cultivates strong relationships with teammates you are supporting
• Workflow management -
• Proactively monitor capacity vs. demand and identify when assistance is needed
• Call back up when necessary
• Escalate to Leadership when necessary
• Directs or recommends teammates be assigned to different roles when availability permits.
• Identifies and communicates any ongoing behavior and performance concerns with appropriate support staff leaders.
• Adjusts scheduling and/or post for overtime as necessary based on expected or unexpected volume/PTO/etc.
• Recommends, establishes, and communicates impactful workflow ideas to Management team
• Promotes communication and cooperation among teammates to create a spirit of unity in the department.
• Works closely with leadership and teammates to improve work relationships, build morale, and increase productivity and retention.
REQUIRED QUALIFICATIONS
• Associate Degree, GXMO Certification, or equivalent professional experience
• 1+ years of experience in a Radiologist Support role
• Proficient Microsoft Office Skills - Intermediate Microsoft Excel skills
DESIRED EDUCATION/EXPERIENCE
• Bachelor's Degree and/or ARRT Certification
• Workforce operations experience
• Proficient Microsoft Office Skills - Advanced Microsoft Excel skills
KNOWLEDGE, SKILLS AND ABILITIES
• Demonstrated ability to maintain confidentiality when dealing with sensitive, performance-related information.
• Exceptional communication skills.
• Demonstrate a willingness and ability to become familiar with all Call Center Support workflows
• Demonstrated ability to produce accurate work
• Demonstrated self-direction and the ability to manage multiple priorities.
• Ability to adapt to changing and competing priorities.
• Ability to understand how tasks fit into larger program objectives.
• Self-starter with high degree of drive, initiative, and follow through
• Ability to foster a cooperative work environment
• Ability to use independent judgment to make patient care affecting decisions in real time.
Radiology Partners is an equal opportunity employer. RP is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. We are united by our Mission to Transform Radiology and in turn have an important impact on the patients we serve and the healthcare system overall. We hold that diversity is a key source of strength from which we will build a practice culture that is inclusive for all. Our goal is to empower and engage the voice of every teammate to promote awareness, compassion and a healthy respect for differences.
The hourly range for this position is $26-$29. Final determinations may vary based on several factors including but not limited to education, work experience, certifications, geographic location etc. In addition to this range, Radiology Partners offers competitive total rewards packages, which include possible incentive and productivity programs, health & wellness coverage options, 401k benefits, and a broad range of other benefits such as family planning and telehealth (all benefits are subject to eligibility requirements).
CCPA Notice: When you submit a job application or resume, you are providing the Practice with the following categories of personal information that the Practice will use for the purpose of evaluating your candidacy for employment: (1) Personal Identifiers; and (2) Education and Employment History.
Radiology Partners participates in E-verify . Apply tot his job