Work From Home Front Desk Coordinator - Virtual Hospitality Role

Job Summary:

The Elite Job is currently seeking a highly organized, personable, and detail-oriented Work From Home Front Desk Coordinator to join our virtual hospitality team. In this customer-facing role, you will serve as the first point of contact for our clients and guests in a virtual environment. Your primary responsibility will be to provide exceptional service through digital channels, including video calls, chat, and email. This role is ideal for candidates with excellent communication skills, a professional demeanor, and a passion for creating positive guest experiences—all from the comfort of your home.
Key Responsibilities:
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Act as the virtual front desk representative for clients, handling incoming inquiries via phone, email, and chat.
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Schedule and confirm appointments, meetings, or virtual tours with clients and partners.
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Maintain a digital log of visitor information, correspondence, and updates in the system.
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Provide general administrative support such as data entry, document preparation, and coordination tasks.
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Deliver excellent customer service by resolving concerns quickly and professionally.
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Coordinate with internal teams to ensure seamless communication and service delivery.
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Uphold a virtual “hospitality standard” by creating warm, welcoming, and efficient client interactions.
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Troubleshoot basic issues or forward them to the appropriate departments.
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Manage and monitor online reservations and guest requests.
• Required Skills and Qualifications:
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High school diploma or equivalent; additional administrative or hospitality certifications are a plus.
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Proficiency in Microsoft Office (Word, Excel, Outlook) and familiarity with virtual meeting platforms (Zoom, Teams).
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Excellent verbal and written communication skills in English.
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Strong organizational skills and keen attention to detail.
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Ability to maintain professionalism and poise in virtual settings.
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Tech-savvy with the ability to learn and use new tools and platforms efficiently.
• Experience:
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Previous experience in customer service, administrative assistance, hospitality, or front desk coordination is preferred but not mandatory.
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Entry-level candidates with strong communication skills and eagerness to learn are encouraged to apply.
• Working Hours:
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Flexible work hours are available: choose from morning, afternoon, or evening shifts.
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Weekend and holiday availability may be required depending on client needs.
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Ideal for those seeking a work-life balance with a stable remote schedule.
• Knowledge, Skills, and Abilities:
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Strong interpersonal and relationship-building skills.
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High level of discretion and confidentiality when handling sensitive information.
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Ability to multitask and prioritize tasks independently.
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Familiarity with CRM tools and online scheduling systems is a plus.
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Adaptability to changing environments and client expectations.
• Benefits:
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100% Remote Position – Work from the comfort of your home.
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Paid Training and Continuous Learning Opportunities.
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Flexible Scheduling Options.
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Competitive Pay with Performance Bonuses.
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Supportive and collaborative virtual work culture.
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Opportunity for advancement within a growing organization.
• Why Join The Elite Job?

At The Elite Job, we believe that excellence begins with people. We are a forward-thinking company dedicated to redefining the remote workplace by providing top-tier virtual support in the hospitality and administrative space. Our diverse and inclusive team thrives on creativity, service, and a people-first approach. Join us and become part of a company that values professionalism, flexibility, and your personal success.
How to Apply:

To apply for the Work From Home Front Desk Coordinator role, please submit your updated resume along with a brief cover letter highlighting your customer service strengths and availability. Applications should be submitted via our online application portal or emailed directly to us. Apply tot his job