Customer Support Agent - India

Job Summary:

Myntra, one of Indias leading online fashion and lifestyle retailers, is looking for a dynamic and customer-oriented Customer Support Agent to join our team in India. As a Customer Support Agent, you will play a pivotal role in delivering exceptional customer service and ensuring that customers have a smooth and delightful experience with Myntra. Your ability to communicate effectively, empathize with customers, and resolve issues promptly will contribute to maintaining Myntras reputation for top-notch service.

Key Responsibilities:

• Respond to customer queries and complaints through multiple channels (phone, email, live chat, etc.) in a timely and professional manner.
• Assist customers with product-related inquiries, order status updates, returns, exchanges, and refunds.
• Resolve customer issues and concerns, ensuring first-contact resolution when possible.
• Provide product recommendations, resolve technical issues with the website or app, and guide customers through the online shopping process.
• Document customer interactions and issues using CRM tools to ensure efficient follow-up and record-keeping.
• Collaborate with other teams to ensure customer feedback is shared and acted upon.
• Maintain a high level of product knowledge to provide customers with accurate information and solutions.
• Ensure all customer interactions are in line with Myntras service standards and policies.
• Continuously improve customer service processes to enhance customer satisfaction.

Required Skills and Qualifications:

• Strong verbal and written communication skills in English (fluency in additional languages like Hindi or regional languages is a plus).
• Ability to handle high-pressure situations and manage multiple customer interactions simultaneously.
• Excellent problem-solving skills and the ability to remain calm in stressful situations.
• Proficient in using customer support software, CRM systems, and Microsoft Office Suite.
• Familiarity with online retail and e-commerce platforms is an advantage.
• High school diploma or equivalent qualification; a bachelors degree is preferred but not mandatory.
• Strong interpersonal skills with the ability to engage and build rapport with customers.

Experience:

• Previous experience in customer service, especially in an e-commerce or retail environment, is preferred but not essential.
• Freshers are welcome to apply with a strong willingness to learn and a passion for customer satisfaction.
• Experience handling customer inquiries and resolving issues is a plus.

Working Hours:

• Full-time position with rotating shifts to accommodate Myntras customer support operations.
• Availability for weekend shifts may be required.
• The role is primarily based in India, with remote work options considered on a case-by-case basis.

Knowledge, Skills, and Abilities:

• Customer Service Excellence: Ability to provide an exceptional customer experience while demonstrating patience, empathy, and professionalism.
• Technical Proficiency: Ability to use online tools, support software, and platforms to resolve customer issues.
• Multitasking: Able to juggle various tasks simultaneously while maintaining high service standards.
• Product Knowledge: A strong understanding of Myntras product offerings to assist customers effectively.
• Attention to Detail: Ensure accuracy in processing orders, returns, and resolving customer issues.

Benefits:

• Competitive salary with performance-based incentives.
• Comprehensive health benefits (medical, dental, and vision insurance).
• Paid time off, including holidays and sick days.
• Opportunity for career growth within Myntras expanding customer support team.
• Access to Myntras employee discounts for personal shopping.
• Professional development opportunities and training to enhance your skills.

Why Join Myntra?

• Join one of Indias leading e-commerce companies, known for its innovative approach to fashion and lifestyle retail.
• Be part of a dynamic, fast-paced, and customer-centric environment where your contributions directly impact customer satisfaction and business success.
• Opportunity to work with a highly supportive and collaborative team.
• Myntra is committed to providing its employees with opportunities for career advancement and personal growth.

How to Apply:

Interested candidates are invited to submit their updated resumes along with a brief cover letter explaining why they are the perfect fit for this role. Applications can be submitted through Myntras career page or via email to us. Please mention Customer Support Agent - India in the subject line.