Crisis Call Center Support Specialist
Posted 2025-08-15
Remote, USA
Full Time
Immediate Start
About the position
Put your passion for compassion to work at LifeSpring Health Systems! We are the leading community mental health center and federally qualified health center in Southern Indiana, and have been providing critical health care services for more than 50 years. As a Crisis Call Center Support Specialist, you will work directly with individuals who are in need of a variety of health care services. You will collaborate with a multidisciplinary team focused on meeting the needs of individuals overcoming mental illness and addiction, people who are medically underserved, and those who face a variety of challenges impacting their ability to access care. Our team atmosphere affords you the opportunity to collaborate with experienced clinicians who provide the highest quality of care for patients, their families, and our communities. In this role, you will field incoming crisis calls, requiring you to have superb customer service skills and the ability to de-escalate callers effectively. You will be responsible for answering a multi-line phone system, asking appropriate questions to determine the nature of crisis calls, and being an active listener while multitasking. You will also coordinate crisis training with the Mobile Crisis Team Leader for all staff and provide support to other staff in the department when needed. This position offers a chance to work in a fast-paced environment with a variety of daily tasks, ensuring that you are never bored and always challenged. We offer competitive salaries, flexible schedule options, and a full benefits package including generous paid time off. If you are looking for a rewarding career that makes a difference in people's lives, this is the position for you!
Responsibilities
• Ability to de-escalate callers
,
• Ability to work well with others
,
• Answer multiple line phone system
,
• Ask appropriate questions to determine crisis calls
,
• Be an active listener while multitasking
,
• Collaborate well with others to ensure safety of crisis callers
,
• Coordinate crisis training with Mobile Crisis Team Leader for all staff
,
• Knowledgeable about agency policies and procedures
,
• Provide support to other staff in the department when needed
,
• Record keeping duties for CCBHC (call logs, Athena requirements, etc.)
,
• Schedule appointments in the EHR correctly based off instructions from each office
,
• Understand when to contact the Mobile Crisis Team
Requirements
• At least one year in a customer service position
,
• At least one year working with a multi-line phone system
,
• High School diploma or GED
,
• Bilingual in Spanish preferred
,
• At least one year in a mental health setting/alcohol and drug setting
,
• Must have superb customer service skills
,
• Previous experience working effectively in communicating with the public
,
• Previous experience working in data entry
,
• Previous experience working with an Electronic Health Record
Nice-to-haves
• Bilingual in Spanish preferred
,
• Experience in a medical office setting
Benefits
• Health insurance
,
• Dental insurance
,
• Vision insurance
,
• Flexible Spending accounts
,
• Life and Long Term Disability insurance
,
• Short Term Disability insurance
,
• 401K Retirement Plan + Pension Plan
,
• Tuition Assistance
,
• Paid Parental Leave
,
• Paid time off
,
• Employee assistance program
,
• Flexible schedule Apply tot his job
Put your passion for compassion to work at LifeSpring Health Systems! We are the leading community mental health center and federally qualified health center in Southern Indiana, and have been providing critical health care services for more than 50 years. As a Crisis Call Center Support Specialist, you will work directly with individuals who are in need of a variety of health care services. You will collaborate with a multidisciplinary team focused on meeting the needs of individuals overcoming mental illness and addiction, people who are medically underserved, and those who face a variety of challenges impacting their ability to access care. Our team atmosphere affords you the opportunity to collaborate with experienced clinicians who provide the highest quality of care for patients, their families, and our communities. In this role, you will field incoming crisis calls, requiring you to have superb customer service skills and the ability to de-escalate callers effectively. You will be responsible for answering a multi-line phone system, asking appropriate questions to determine the nature of crisis calls, and being an active listener while multitasking. You will also coordinate crisis training with the Mobile Crisis Team Leader for all staff and provide support to other staff in the department when needed. This position offers a chance to work in a fast-paced environment with a variety of daily tasks, ensuring that you are never bored and always challenged. We offer competitive salaries, flexible schedule options, and a full benefits package including generous paid time off. If you are looking for a rewarding career that makes a difference in people's lives, this is the position for you!
Responsibilities
• Ability to de-escalate callers
,
• Ability to work well with others
,
• Answer multiple line phone system
,
• Ask appropriate questions to determine crisis calls
,
• Be an active listener while multitasking
,
• Collaborate well with others to ensure safety of crisis callers
,
• Coordinate crisis training with Mobile Crisis Team Leader for all staff
,
• Knowledgeable about agency policies and procedures
,
• Provide support to other staff in the department when needed
,
• Record keeping duties for CCBHC (call logs, Athena requirements, etc.)
,
• Schedule appointments in the EHR correctly based off instructions from each office
,
• Understand when to contact the Mobile Crisis Team
Requirements
• At least one year in a customer service position
,
• At least one year working with a multi-line phone system
,
• High School diploma or GED
,
• Bilingual in Spanish preferred
,
• At least one year in a mental health setting/alcohol and drug setting
,
• Must have superb customer service skills
,
• Previous experience working effectively in communicating with the public
,
• Previous experience working in data entry
,
• Previous experience working with an Electronic Health Record
Nice-to-haves
• Bilingual in Spanish preferred
,
• Experience in a medical office setting
Benefits
• Health insurance
,
• Dental insurance
,
• Vision insurance
,
• Flexible Spending accounts
,
• Life and Long Term Disability insurance
,
• Short Term Disability insurance
,
• 401K Retirement Plan + Pension Plan
,
• Tuition Assistance
,
• Paid Parental Leave
,
• Paid time off
,
• Employee assistance program
,
• Flexible schedule Apply tot his job