Customer Service Representative - Part-Time (Remote)

Job Summary Delta Airlines is excited to offer part-time, remote Customer Service Representative positions for individuals passionate about delivering exceptional customer experiences. This role offers a competitive hourly wage of $18–$22, based on experience, with flexible shifts totaling 20–30 hours per week, typically between 7 AM and 10 PM EST. Designed for work-from-home convenience, this position is open to applicants across the United States. Join Delta’s renowned team and enjoy benefits such as paid training, health and dental plans, generous vacation time, and exclusive employee travel discounts. This is an excellent opportunity for those seeking a rewarding career with a global leader in aviation while maintaining a balanced lifestyle. Description At Delta Airlines, our Customer Service Representatives are the heart of our commitment to outstanding service. As a part-time remote representative, you will be the first point of contact for customers, assisting with inquiries, resolving issues, and ensuring a seamless travel experience. Using phone, email, and chat platforms, you will handle a variety of tasks, from booking flights to addressing customer concerns with empathy and professionalism. This role requires adept navigation of Delta’s internal systems to provide accurate information on flight schedules, policies, and promotions. You’ll play a critical role in upholding Delta’s reputation for excellence by delivering personalized, efficient service that reflects our core values of integrity, respect, and care. We provide comprehensive paid training to equip you with the tools and knowledge needed to succeed. You’ll work in a supportive virtual environment, collaborating with a diverse team to enhance customer satisfaction. This position is ideal for individuals who thrive in dynamic settings, enjoy problem-solving, and have a passion for travel and customer interaction. Whether you’re assisting with a last-minute flight change or educating a customer about baggage policies, your contributions will make a meaningful impact on their journey. Delta values work-life balance, and this part-time role offers the flexibility to fit your schedule while providing opportunities for growth within the company. Responsibilities Respond to customer inquiries via phone, email, or chat with professionalism and efficiency. Assist with booking flights, modifying reservations, and providing travel-related information. Resolve customer complaints promptly, ensuring satisfaction while adhering to Delta’s policies. Educate customers on fare rules, baggage allowances, and promotional offers. Accurately document all customer interactions in Delta’s customer relationship management system. Collaborate with team members and supervisors to improve service quality and share feedback. Participate in virtual training sessions and team meetings to stay updated on company procedures. Maintain a positive and professional demeanor, reflecting Delta’s commitment to exceptional service. Benefits Competitive hourly pay with performance-based incentives. Comprehensive health and dental insurance plans tailored for part-time employees. Paid training and ongoing professional development opportunities. Generous paid vacation and personal leave. Exclusive employee discounts on Delta flights and partner travel services. Flexible scheduling to support work-life balance. Access to employee wellness programs and retirement savings options. Educational Qualifications High school diploma or equivalent required. Associate’s or Bachelor’s degree in a related field (e.g., hospitality, business, or communications) preferred. Experience At least 1 year of customer service experience, ideally in travel, hospitality, or a related industry. Familiarity with CRM systems or reservation platforms is a plus but not required. Skills and Requirements Excellent verbal and written communication skills. Strong problem-solving abilities and attention to detail. Comfortable working independently in a remote environment with reliable internet access. Proficiency with basic computer applications and ability to learn new systems quickly. Ability to handle high-pressure situations with patience and empathy. Availability to work flexible shifts, including some weekends and holidays. Company Overview Delta Airlines is a global leader in aviation, serving millions of passengers annually with a commitment to safety, innovation, and customer satisfaction. With a legacy spanning nearly a century, Delta continues to set industry standards through its dedication to operational excellence and employee development. Our diverse workforce is united by a shared passion for creating memorable travel experiences. As a part-time Customer Service Representative, you’ll join a team that values collaboration, inclusivity, and growth. Delta fosters a supportive culture, offering resources and opportunities to help you succeed while contributing to our mission of connecting people and places worldwide. Application Process Ready to soar with Delta? Apply now at www.delta.com/careers. Submit your resume and complete the online application, followed by a brief assessment to evaluate your customer service skills. Prepare for potential interviews by practicing the STAR method (Situation, Task, Action, Result) to showcase your experience. Successful candidates will undergo a background check and virtual onboarding process. Join Delta Airlines and embark on a fulfilling career from the comfort of your home!