Insurance Customer Relations Specialist - REMOTE
Posted 2025-08-15
Remote, USA
Full Time
Immediate Start
Overview:
Insurance Customer Relations Specialist - REMOTE
AIS Insurance
While this position is posted as Insurance Customer Relations Specialist, the internal job title at AIS is Customer Relations Specialist I.
Amazing Opportunity
Excellent customer service career opportunity! We are currently recruiting dedicated, service-oriented professionals who are interested in a customer service career. This position will be working remotely from home.
State specific pay scales for this role are as follows:
$39,531 to $69,051 (CA, NJ, NY, WA, HI, AK, MD, CT, RI, MA)
$35,937 to $62,774 (NV, OR, AZ, CO, WY, TX, ND, MN, MO, IL, WI, FL, GA, MI, OH, VA, PA, DE, VT, NH, ME)
$32,344 to $56,496 (UT, ID, MT, NM, SD, SE, KS, OK, IA, AR, LA, MS, AL, TN, KY, IN, SC, NC, WV)
The expected base salary for this position will vary depending on a number of factors, including relevant experience, skills and location.
Job Summary
This position plays a vital role in providing comprehensive support to the sales team. The ideal candidate will assist with customer inquiries, preparing and processing sales documents, managing customer accounts, and ensuring that paperwork is completed accurately and efficiently. The specialist serves as a crucial link between the sales team and customers.
Additionally, this role involves delivering exceptional customer service to clients via phone, website and chat interactions, depending on the company division. The primary responsibility is to service and quote the company’s products and services across all 50 states with various insurance carriers, using both telephone and electronic communication methods.
Responsibilities:
• Deliver Exceptional Customer Service: Build rapport with customers, gather necessary information, and create a positive, high-level customer experience in a fast-paced, structured environment.
• Handle Customer Inquiries: Answer incoming customer calls to service and maintain existing accounts, ensuring all interactions are handled efficiently and professionally.
• Educate and Advise Customers: Offer guidance on insurance needs, provide estimates, and educate customers on options to increase or add coverage.
• Policy Management: Research, analyze, and respond to customer policy inquiries and changes, clearly explaining specific coverage details and addressing billing questions.
• Sales Support: Quote new and additional lines of insurance, prepare and complete insurance applications, and follow up on any required information to ensure a smooth process.
• Achieve Performance Goals: Meet pre-defined individual performance objectives focused on productivity and customer satisfaction.
• Flexibility: Be available to work overtime as needed to support the team and meet customer demands.
Qualifications:
• Strong verbal and written communication abilities to effectively interact with customers and team members.
• Familiarity with multiple insurance carriers and state insurance regulations is preferred.
• Ability to multitask, stay detail-oriented, and maintain exceptional organizational skills in a fast-paced environment.
• A team player with strong interpersonal abilities and the capacity to empathize with customers.
• Solid computer and typing skills, with proficiency in navigating a Windows environment.
• Competence in simultaneously navigating and toggling between multiple systems, including data entry, quoting applications, insurance software, and communication platforms.
• Strong problem resolution skills to address and resolve customer concerns effectively.
• Bilingual Spanish a plus
Education/Experience
• High School diploma or its equivalent
• Bachelor's degree a plus
• Active Resident Property & Casualty Insurance Producer license
• 1+ years customer service experience in the insurance or related industry
Work-from-home requirements:
• Dedicated, quiet workspace
• High-speed internet via reliable provider
• Ability to attend virtual meetings and training sessions
Apply today for a career at AIS as an Insurance Customer Relations Specialist!
About the Company:
Who We Are
AIS was founded in 1968, selling auto insurance in sunny California. To meet our customers' growing demand, over the years we expanded our service capabilities across all 50 states offering many lines of insurance including motorcycle, classic car, boat and watercraft, motor home, recreational vehicle, homeowners, renters, condo owners, earthquake, mobile home, flood, umbrella, business, and more.
From the beginning, we’ve made it our policy to find the best of both worlds, combining savings and quality to ensure our clients have coverage from a reputable company at an affordable price.
Auto Insurance Specialists has been providing trusted insurance solutions to California residents for over 55 years. Since 2006, we’ve expanded our online sales and service capabilities to support customers in all 50 states. At AIS, we work hard—but we also make time for fun, celebrate wins together, and foster a culture where people genuinely enjoy what they do.
We believe in the power of diverse perspectives and inclusive teamwork. Every team member brings unique strengths, and we value what each person contributes to our shared success.
We take care of our people—because we know that when you thrive, so do we. That’s why we offer competitive compensation, comprehensive benefits, and resources to help you achieve your health, financial, and professional goals.
AIS is an independently-operated and wholly-owned subsidiary of Mercury Casualty Company, a California corporation. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law.
Perks and Benefits:
What We Offer
• Competitive compensation
• Flexibility to work from anywhere in the United States for most positions
• Paid time off (vacation time, sick time, paid Company holidays, volunteer hours)
• Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
• Medical, dental, vision, life, and pet insurance
• 401 (k) retirement savings plan with company match
• Professional development & promotional opportunities Education assistance and training programs Company recognition program
• Mental wellbeing and caregiver support resources
Pay Range: USD $39,531.00 - USD $69,051.00 /Yr. Apply tot his job
Insurance Customer Relations Specialist - REMOTE
AIS Insurance
While this position is posted as Insurance Customer Relations Specialist, the internal job title at AIS is Customer Relations Specialist I.
Amazing Opportunity
Excellent customer service career opportunity! We are currently recruiting dedicated, service-oriented professionals who are interested in a customer service career. This position will be working remotely from home.
State specific pay scales for this role are as follows:
$39,531 to $69,051 (CA, NJ, NY, WA, HI, AK, MD, CT, RI, MA)
$35,937 to $62,774 (NV, OR, AZ, CO, WY, TX, ND, MN, MO, IL, WI, FL, GA, MI, OH, VA, PA, DE, VT, NH, ME)
$32,344 to $56,496 (UT, ID, MT, NM, SD, SE, KS, OK, IA, AR, LA, MS, AL, TN, KY, IN, SC, NC, WV)
The expected base salary for this position will vary depending on a number of factors, including relevant experience, skills and location.
Job Summary
This position plays a vital role in providing comprehensive support to the sales team. The ideal candidate will assist with customer inquiries, preparing and processing sales documents, managing customer accounts, and ensuring that paperwork is completed accurately and efficiently. The specialist serves as a crucial link between the sales team and customers.
Additionally, this role involves delivering exceptional customer service to clients via phone, website and chat interactions, depending on the company division. The primary responsibility is to service and quote the company’s products and services across all 50 states with various insurance carriers, using both telephone and electronic communication methods.
Responsibilities:
• Deliver Exceptional Customer Service: Build rapport with customers, gather necessary information, and create a positive, high-level customer experience in a fast-paced, structured environment.
• Handle Customer Inquiries: Answer incoming customer calls to service and maintain existing accounts, ensuring all interactions are handled efficiently and professionally.
• Educate and Advise Customers: Offer guidance on insurance needs, provide estimates, and educate customers on options to increase or add coverage.
• Policy Management: Research, analyze, and respond to customer policy inquiries and changes, clearly explaining specific coverage details and addressing billing questions.
• Sales Support: Quote new and additional lines of insurance, prepare and complete insurance applications, and follow up on any required information to ensure a smooth process.
• Achieve Performance Goals: Meet pre-defined individual performance objectives focused on productivity and customer satisfaction.
• Flexibility: Be available to work overtime as needed to support the team and meet customer demands.
Qualifications:
• Strong verbal and written communication abilities to effectively interact with customers and team members.
• Familiarity with multiple insurance carriers and state insurance regulations is preferred.
• Ability to multitask, stay detail-oriented, and maintain exceptional organizational skills in a fast-paced environment.
• A team player with strong interpersonal abilities and the capacity to empathize with customers.
• Solid computer and typing skills, with proficiency in navigating a Windows environment.
• Competence in simultaneously navigating and toggling between multiple systems, including data entry, quoting applications, insurance software, and communication platforms.
• Strong problem resolution skills to address and resolve customer concerns effectively.
• Bilingual Spanish a plus
Education/Experience
• High School diploma or its equivalent
• Bachelor's degree a plus
• Active Resident Property & Casualty Insurance Producer license
• 1+ years customer service experience in the insurance or related industry
Work-from-home requirements:
• Dedicated, quiet workspace
• High-speed internet via reliable provider
• Ability to attend virtual meetings and training sessions
Apply today for a career at AIS as an Insurance Customer Relations Specialist!
About the Company:
Who We Are
AIS was founded in 1968, selling auto insurance in sunny California. To meet our customers' growing demand, over the years we expanded our service capabilities across all 50 states offering many lines of insurance including motorcycle, classic car, boat and watercraft, motor home, recreational vehicle, homeowners, renters, condo owners, earthquake, mobile home, flood, umbrella, business, and more.
From the beginning, we’ve made it our policy to find the best of both worlds, combining savings and quality to ensure our clients have coverage from a reputable company at an affordable price.
Auto Insurance Specialists has been providing trusted insurance solutions to California residents for over 55 years. Since 2006, we’ve expanded our online sales and service capabilities to support customers in all 50 states. At AIS, we work hard—but we also make time for fun, celebrate wins together, and foster a culture where people genuinely enjoy what they do.
We believe in the power of diverse perspectives and inclusive teamwork. Every team member brings unique strengths, and we value what each person contributes to our shared success.
We take care of our people—because we know that when you thrive, so do we. That’s why we offer competitive compensation, comprehensive benefits, and resources to help you achieve your health, financial, and professional goals.
AIS is an independently-operated and wholly-owned subsidiary of Mercury Casualty Company, a California corporation. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law.
Perks and Benefits:
What We Offer
• Competitive compensation
• Flexibility to work from anywhere in the United States for most positions
• Paid time off (vacation time, sick time, paid Company holidays, volunteer hours)
• Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
• Medical, dental, vision, life, and pet insurance
• 401 (k) retirement savings plan with company match
• Professional development & promotional opportunities Education assistance and training programs Company recognition program
• Mental wellbeing and caregiver support resources
Pay Range: USD $39,531.00 - USD $69,051.00 /Yr. Apply tot his job