Airline Customer Service Representatives

About the position

Responsibilities

• Assist customers with fare quotes and boarding gate functions.
• Perform assignments at the ticket counter, airport lobby, baggage counter, and gate check-in.
• Maintain professional interaction with airline passengers, clients, and crew.
• Translate and transcribe when possible.
• Handle company assets carefully and be aware of costs associated with damage.
• Complete accurate cash handling transactions, manifests, and labeling.
• Operate machinery according to operational policies and standards.
• Use computers, printers, and other equipment to manage data confidentially.
• Read and comprehend reference materials, instructions, policies, and procedures.

Requirements

• At least 18 years old with a High School Diploma or G.E.D.
• Ability to obtain security clearance from US Customs and Border Protection.
• Proficient in speaking, reading, and writing in English.
• Basic math skills including addition, subtraction, division, and multiplication.
• Computer literate with common sense and organizational skills.
• Ability to make quick and rational decisions.
• Effective communication and good listening skills.
• Ability to multi-task in a fast-paced environment.

Nice-to-haves

• Proficiency in Hindi, Urdu, Bengali, Arabic, Chinese, or Vietnamese.

Benefits

• \$19/hr salary
• Paid parking
• Voluntary dental and vision insurance
• 401k plan