Customer Service Representative (8/25 Start Date)
Posted 2025-08-15
Remote, USA
Full Time
Immediate Start
This is an inbound customer service environment, with no cold calling or prospecting required. Medica's Customer Service Representatives are the primary contact for members to resolve service inquiries for claims, enrollment, billing, and pharmacy, as well as interpret contracts and explain benefits. They work telephonically and are responsible for exceptional levels of service satisfaction, providing quality service, and the service recovery process. The service recovery process is critical, and our Customer Service Representatives will utilize this process to assist members in complex situations.
Our customer service department offers a fast-paced and rewarding environment where you will receive 4-6 weeks of paid training, comprehensive benefits, and a supportive environment that fosters continual growth! Successful Customer Service Representatives build an amazing base of health plan and health claims knowledge that they leverage to be considered for career advancement opportunities throughout the Call Center and other areas of Medica's business.
Training: 4-6 weeks of paid remote training (8:00-4:30pm CST M-F)
This class has multiple openings and will start on Monday, August 25, 2025. Training hours are Monday through Friday from 8:00am-4:30pm CST; after initial training shifts do change, and will range from 8:00am-8:00pm CST Monday-Friday.
Schedules after training vary based on business needs and may include:
8:00am CST - 4:30pm CST
8:30am CST - 5:00pm CST
9:00am CST - 5:30pm CST
9:30am CST - 6:00pm CST
10:00am CST- 6:30pm CST (shift differential incentives are offered for this later shift)
10:30am CST- 7:00pm CST (shift differential incentives are offered for this later shift)
11:30am CST - 8:00pm CST (shift differential incentives are offered for this later shift)
Qualifications:
• Minimum requirement is HS diploma, or equivalent
• 2 years of related Customer Service experience
Skills and Abilities:
• Customer Service experience in a Healthcare related setting preferred
• Excellent verbal and written communication skills
• Able to deliver high-quality service to Medica's members
• Ability to interact with the team and support each other in dealing with customer issues
• Advanced ability to multi-task and manage time efficiently is needed
• An ability to identify process improvements, provide mentor and peer feedback, and develop knowledge of multiple products and platforms
• Demonstrated ability to learn quickly and respond well to a rapidly changing industry and operational environment
This is a fully remote position; however, applicants should reside near Madison, WI or St. Louis, MO.
The full salary range for this position is $33,000-$52,100. Annual salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and/or licensure, the position's scope and responsibility, internal pay equity and external market salary data. In addition to compensation, Medica offers a generous total rewards package that includes competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees.
The compensation and benefits information is provided as of the date of this posting. Medica’s compensation and benefits are subject to change at any time, with or without notice, subject to applicable law.
We are an Equal Opportunity employer, where all qualified candidates receive consideration for employment indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic. Apply tot his job
Our customer service department offers a fast-paced and rewarding environment where you will receive 4-6 weeks of paid training, comprehensive benefits, and a supportive environment that fosters continual growth! Successful Customer Service Representatives build an amazing base of health plan and health claims knowledge that they leverage to be considered for career advancement opportunities throughout the Call Center and other areas of Medica's business.
Training: 4-6 weeks of paid remote training (8:00-4:30pm CST M-F)
This class has multiple openings and will start on Monday, August 25, 2025. Training hours are Monday through Friday from 8:00am-4:30pm CST; after initial training shifts do change, and will range from 8:00am-8:00pm CST Monday-Friday.
Schedules after training vary based on business needs and may include:
8:00am CST - 4:30pm CST
8:30am CST - 5:00pm CST
9:00am CST - 5:30pm CST
9:30am CST - 6:00pm CST
10:00am CST- 6:30pm CST (shift differential incentives are offered for this later shift)
10:30am CST- 7:00pm CST (shift differential incentives are offered for this later shift)
11:30am CST - 8:00pm CST (shift differential incentives are offered for this later shift)
Qualifications:
• Minimum requirement is HS diploma, or equivalent
• 2 years of related Customer Service experience
Skills and Abilities:
• Customer Service experience in a Healthcare related setting preferred
• Excellent verbal and written communication skills
• Able to deliver high-quality service to Medica's members
• Ability to interact with the team and support each other in dealing with customer issues
• Advanced ability to multi-task and manage time efficiently is needed
• An ability to identify process improvements, provide mentor and peer feedback, and develop knowledge of multiple products and platforms
• Demonstrated ability to learn quickly and respond well to a rapidly changing industry and operational environment
This is a fully remote position; however, applicants should reside near Madison, WI or St. Louis, MO.
The full salary range for this position is $33,000-$52,100. Annual salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and/or licensure, the position's scope and responsibility, internal pay equity and external market salary data. In addition to compensation, Medica offers a generous total rewards package that includes competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees.
The compensation and benefits information is provided as of the date of this posting. Medica’s compensation and benefits are subject to change at any time, with or without notice, subject to applicable law.
We are an Equal Opportunity employer, where all qualified candidates receive consideration for employment indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic. Apply tot his job