Apple Genius - IT Support Technician

About the position

Responsibilities

• Diagnose and repair technical issues for Apple products on the spot.
• Provide friendly, hands-on technical support to customers.
• Offer solutions to quickly get users back up and running after repairs or replacements.
• Educate team members about Apple products and services.
• Maintain up-to-date technical knowledge of Apple products and repair techniques.
• Contribute to a culture of inclusivity and support within the team.
• Identify problems and provide feedback to improve customer service.

Requirements

• Strong people skills and a knack for problem solving.
• Ability to maintain composure and customer focus while troubleshooting technical issues.
• Ability to adhere to a schedule of customer appointments.
• Demonstrate respect for diversity and a curiosity to learn from others.
• Aptitude for acquiring skills in technical repairs and eagerness to learn about Apple products.
• Excellent prioritization skills and quick decision-making abilities.
• Excellent verbal and written communication skills.
• Success in team environments, demonstrating shared responsibility and accountability.
• Flexibility with work schedule based on business needs.

Benefits

• Comprehensive medical and dental coverage
• Retirement benefits
• Discounted products and free services
• Reimbursement for certain educational expenses, including tuition
• Opportunity to participate in Apple's Employee Stock Purchase Plan
• Eligibility for discretionary bonuses or commission payments
• Potential for relocation assistance