.### American Express: Dispute Prevention Specialist (DPS) – Remote Opportunity at $26/hr

Are you a resourceful problem-solver with a meticulous eye for detail and a passion for protecting customers? Do you have a knack for navigating complex financial transactions and a desire to contribute to one of the world's most trusted brands from the comfort of your home? If you are a highly analytical and empathetic professional with a background in finance, customer service, or risk management, this is a prime opportunity to join American Express as a Remote Dispute Prevention Specialist (DPS), earning a competitive hourly wage of $26/hr. At American Express, our brand is built on a powerful promise to provide "powerful backing" to our customers and colleagues. We are committed to delivering world-class service and maintaining the trust of millions of card members globally. In an increasingly digital world, that trust is protected by a dedicated team of specialists who work tirelessly to prevent fraudulent activity and resolve payment disputes before they impact our customers. As a Dispute Prevention Specialist, you will be on the front lines of this mission, serving as a critical safeguard against financial loss and a champion of our customer-first culture. This is a fully remote position, offering you the unique flexibility to work from a professional home office while being an integral part of a global team. We will provide you with all the necessary technology and comprehensive, paid training to ensure you are fully equipped to excel in this role. You will work within a supportive virtual environment, collaborating with a network of experts to uphold the high standards of integrity and security that our brand represents. If you are an independent thinker who is passionate about fairness, committed to accuracy, and ready to use your skills to make a tangible difference, this is your chance to build a meaningful and rewarding career with American Express. What You'll Do: Protect & Advocate for Our Card Members As a Dispute Prevention Specialist, your responsibilities will focus on the proactive identification, investigation, and resolution of financial disputes and potential fraud. Your diligence will be crucial in protecting both our card members and the company from financial risk. Your key responsibilities will include: Dispute Investigation & Resolution: Meticulously analyze and investigate financial disputes, including chargebacks and unauthorized transactions, using internal systems and external resources. You will gather all necessary documentation, review transaction history, and liaise with merchants and customers to reach a fair and accurate resolution. Proactive Risk Monitoring: Utilize advanced fraud detection tools and systems to monitor accounts for unusual or suspicious activity. You will identify and escalate potential fraud patterns and trends, taking swift action to mitigate risks before they materialize. Customer Communication: Communicate with card members via phone, email, and internal messaging to gather information about disputed charges and provide clear, empathetic updates on the status of their case. You will act as a trusted advisor, guiding them through a sometimes confusing process with patience and professionalism. Documentation & Reporting: Maintain detailed, accurate records of all case investigations, actions taken, and resolutions reached in our case management system. You will also generate reports on dispute trends and fraud metrics for internal review. Collaboration with Internal Teams: Work closely with other departments, including Customer Service, Fraud, and Legal, to ensure a coordinated and effective response to all payment-related issues. Adherence to Regulations: Maintain an in-depth knowledge of all relevant payment card industry rules, federal regulations, and internal policies related to disputes and fraud. You will ensure all actions comply with legal and ethical standards. Ongoing Training: Participate in continuous training sessions to stay updated on emerging fraud schemes, new company policies, and system enhancements. What You'll Bring: Your Skills & Experience We are looking for a dedicated professional who is a quick learner and a natural problem-solver. The ideal candidate will possess: Analytical Skills: A proven ability to analyze complex data sets, identify anomalies, and think critically to solve problems. You must be able to connect the dots and make sound judgments under pressure. Exceptional Attention to Detail: A meticulous nature is non-negotiable. You must be able to catch errors, verify information, and ensure the accuracy of every record you touch. Strong Communication Skills: Excellent verbal and written communication skills are essential. You must be able to explain complex financial concepts clearly and empathetically to customers while also writing concise, professional internal reports. Experience in a Financial or Customer Service Role: A minimum of 2 years of experience in a financial services, banking, or customer service role, with a background in fraud, disputes, or chargebacks, is highly preferred. Technical Proficiency: Comfortable navigating and utilizing multiple software systems simultaneously, including case management platforms, data analysis tools, and communication software. Self-Motivation & Discipline: The ability to work independently, manage your own schedule, and maintain high productivity in a remote setting. High School Diploma or Equivalent: Required. A degree in finance, business, or a related field is a plus. Commitment to Confidentiality: An absolute commitment to handling sensitive card member and company data with the utmost discretion and integrity. Your Remote Work Environment & Compensation Fully Remote Position: This is a 100% remote role. You must have a quiet, dedicated, and private workspace at home with a reliable, high-speed internet connection. Company-Provided Equipment: American Express will provide all necessary computer equipment to ensure a secure and standardized work environment. Compensation: This position offers a competitive hourly wage of $26/hr. Comprehensive Benefits: You will be eligible for American Express’s robust benefits package, which includes health, dental, and vision insurance, a 401(k) plan with a company match, paid time off, and tuition assistance. Ready to use your skills to provide the powerful backing our card members deserve? If you have the drive and the qualifications to excel in this pivotal role, we invite you to apply today!