Email & Chat Support Executive Position Available

Job Summary:

Myntra, a leading fashion and lifestyle e-commerce platform, is seeking an enthusiastic and customer-focused Email & Chat Support Executive to join our growing team. This role is pivotal in providing exceptional customer service through email and live chat platforms. The ideal candidate will be able to communicate effectively with customers, resolve queries promptly, and ensure an outstanding customer experience. This is an exciting opportunity to join a fast-paced and dynamic team at one of Indias most innovative e-commerce companies.

Key Responsibilities:

Respond promptly and professionally to customer inquiries via email and live chat.
Address customer queries regarding orders, shipping, returns, exchanges, and product details in a courteous and effective manner.
Maintain a high level of product knowledge to assist customers accurately.
Track and follow up on customer requests, ensuring that all issues are resolved in a timely manner.
Escalate complex issues to the appropriate departments for further assistance.
Continuously provide feedback to the management team to help improve customer service processes.
Ensure all communications are logged accurately in the system.
Adhere to company policies and procedures while maintaining a high level of customer satisfaction.

Required Skills and Qualifications:

Excellent written communication skills with a professional tone.
Strong problem-solving abilities and attention to detail.
Ability to multitask and handle multiple customer inquiries at once.
Proficiency in using email and live chat software.
Comfort and experience in handling customer complaints and resolving them efficiently.
Ability to work in a fast-paced environment with shifting priorities.
Good understanding of customer service principles and practices.
Strong time management and organizational skills.

Experience:

Previous experience in a customer support role, especially in email or chat support, is preferred.
Experience in e-commerce or retail industries will be an advantage.
Freshers are also welcome to apply, provided they have strong communication and problem-solving skills.

Working Hours:

Full-time position with flexible working hours.
Willingness to work in shifts, including weekends and holidays, to support 24/7 operations.

Knowledge, Skills, and Abilities:

High level of customer empathy and the ability to handle challenging customer interactions with patience.
Familiarity with Myntras product offerings and company policies will be a plus.
Ability to adapt to new technologies and support platforms.
Competence in MS Office, including Excel and Word.
A proactive attitude with the ability to anticipate customer needs.
Strong interpersonal skills and the ability to work collaboratively in a team environment.

Benefits:

Competitive salary and performance-based incentives.
Comprehensive health insurance package.
Opportunity for career growth and advancement within Myntra.
Employee discounts on Myntra products.
Paid time off and flexible work arrangements.
Access to training programs and professional development opportunities.
A vibrant and inclusive work culture.

Why Join Myntra:

Myntra is a leading player in the e-commerce industry, offering a dynamic and collaborative work environment.
We believe in empowering our employees and providing opportunities for growth.
Our company culture is built on innovation, diversity, and customer satisfaction, ensuring a fulfilling career for you.
Join us and be part of a company that is revolutionizing the fashion and lifestyle industry in India!

How to Apply:

Interested candidates can apply by sending their updated resume to us with the subject line Email & Chat Support Executive Application. Please ensure your resume highlights your relevant experience and skills for this role.

We look forward to hearing from you and potentially welcoming you to the Myntra team!