Customer Service Representative (Part-Time)

About the position

As a Customer Service Specialist at our client’s service solutions company, you will play a crucial role in supporting the emergency response team. This position requires you to handle incoming emergency calls, addressing concerns with a calm and professional demeanor. The ideal candidate will possess strong customer service experience, demonstrating the ability to remain composed in stressful situations while being detail-oriented. Your contributions will directly impact the quality of service provided to customers in urgent situations, making your role vital to the organization’s mission of delivering exceptional support during emergencies. In this position, you will be responsible for answering incoming emergency calls and effectively addressing any concerns raised by callers. Providing excellent customer service is paramount; you will need to listen attentively to customer needs and issues, ensuring that you understand their situations fully. Your ability to provide helpful solutions tailored to their needs will be essential in fostering trust and satisfaction among those you assist. The role offers a temp-to-perm opportunity, allowing you to transition into a permanent position after 90 days, contingent on your performance and experience. With multiple shifts available, you will have the flexibility to choose a schedule that works best for you. Additionally, you will benefit from weekly pay on Fridays, starting at $17 per hour, with potential increases for bilingual candidates. Furthermore, you will have access to free training and educational resources through Manpower's MyPath Program, enabling you to enhance your skills and advance your career.

Responsibilities

• Answer incoming emergency calls and address any concerns.
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• Provide excellent customer service by listening to customer needs and issues.
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• Provide helpful solutions to customer needs.

Requirements

• High School Diploma or equivalent.
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• Clear communication skills.
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• Attention to detail.
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• Ability to handle stressful situations with patience and compassion.

Nice-to-haves

• Fluency in French preferred.

Benefits

• Temp to perm opportunity with 90 days depending on experience.
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• Multiple shifts available.
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• Weekly pay on Fridays, starting at $17+ per hour (with language).
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• Ability to take free training and education through Manpower's MyPath Program.