Job Description Summary

The primary role of the Client Services Technician (CST) is to provide technical assistance and support for customers who use GE Healthcare products. This includes providing on-site or remote troubleshooting services to diagnose and repair equipment issues, as well as assisting customers in understanding how to use our products effectively. The CST works closely with field service engineers and other technical experts to ensure customer satisfaction and minimize downtime.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Responsibilities:

• Provide on-site or remote technical assistance to customers who are experiencing problems with GE Healthcare products.

• Diagnose and repair equipment issues promptly and accurately.

• Assist customers in understanding how to use our products effectively.

• Collaborate with field service engineers and other technical experts to resolve complex issues quickly and efficiently.

• Document all aspects of service visits, including troubleshooting steps taken, parts replaced, and any additional work performed.

• Maintain accurate records of customer interactions and service histories.

• Communicate proactively with customers to keep them informed of progress and expected resolution times.

• Follow all safety protocols and guidelines when working on medical equipment.

• Adhere to quality standards and compliance requirements at all times.

Qualifications:

• Minimum of 1 year experience in a related field, preferably in healthcare or medical imaging technology.

• Strong knowledge of computer systems and networking principles.

• Excellent communication skills, both written and verbal.

• Ability to work independently and collaboratively as part of a team.

• Flexibility to travel frequently, if required.

• Basic knowledge of electronic diagnostic equipment used in medical imaging.

• Familiarity with common imaging modalities such as CT, MRI, ultrasound, etc.

• Willingness to participate in training sessions and learning opportunities to enhance technical expertise.

• High school diploma or equivalent degree. Associates degree preferred but not required.

• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

• The successful applicant must comply with GEHC's standard background check, including a post-offer drug test. In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

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While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.