Virtual Healthcare Customer Service Jobs in America

Job Summary

We are seeking dedicated and empathetic individuals to join our team as Virtual Healthcare Customer Service Representatives. In this role, you will serve as the first point of contact for patients and customers, providing exceptional support while addressing inquiries, resolving concerns, and scheduling appointments. This is a remote position that offers the flexibility of working from home while contributing to meaningful healthcare services.

Key Responsibilities

Serve as the primary point of contact for healthcare-related inquiries via phone, email, or live chat.
Assist patients in scheduling, rescheduling, and canceling medical appointments.
Address questions regarding healthcare plans, services, and billing processes.
Resolve customer complaints with professionalism and efficiency, escalating issues as necessary.
Maintain accurate and detailed records of customer interactions in the CRM system.
Educate customers on healthcare policies, procedures, and self-service options.
Collaborate with internal teams to ensure seamless service delivery.

Required Skills and Qualifications

High school diploma or equivalent (Bachelors degree in a related field is a plus).
Proven experience in customer service, preferably in healthcare or a related field.
Strong verbal and written communication skills with a customer-focused attitude.
Familiarity with healthcare terminology and medical scheduling processes is advantageous.
Proficiency in using CRM software, Microsoft Office Suite, and other digital tools.
Ability to manage multiple tasks effectively in a fast-paced environment.
Strong problem-solving skills and emotional intelligence.

Experience

A minimum of 1-2 years in customer service or a similar role.
Previous experience in virtual or remote support is preferred.
Experience working with healthcare providers or insurance companies is a plus.

Working Hours

Flexible working hours, including morning, afternoon, and evening shifts to accommodate customer needs across different time zones.
Availability to work weekends or holidays on a rotational basis.

Knowledge, Skills, and Abilities

In-depth understanding of HIPAA regulations and confidentiality standards.
Ability to empathize with customers and demonstrate patience in challenging situations.
Strong organizational skills with attention to detail.
Capability to work independently and as part of a collaborative team.
Eagerness to stay updated on healthcare policies and practices.

Benefits

Competitive salary with performance-based incentives.
Comprehensive health, dental, and vision insurance.
Paid time off (PTO) and holiday pay.
Retirement savings plan with employer matching.
Access to ongoing training and professional development opportunities.
A supportive and inclusive work environment.

Why Join Us

At New York City Jobs, we believe in empowering our employees to make a positive impact in the lives of patients. By joining our team, you will be part of a forward-thinking organization that values innovation, compassion, and teamwork. You will have the opportunity to grow your career while making a difference in the healthcare industry.

How to Apply

To apply, please submit your updated resume and a brief cover letter detailing your interest in the position and relevant experience. Applications can be submitted through our careers portal or emailed to us. Shortlisted candidates will be contacted for a virtual interview.

Join us today and help transform the healthcare customer service experience!