Bilingual Contact Center Specialist Remote
Posted 2025-08-15
Remote, USA
Full Time
Immediate Start
About the position
Marine Credit Union is currently seeking a full-time or part-time Bilingual (Spanish/English) Contact Center Specialist to join our small, dedicated Call Center team. This is a remote/work from home position, and candidates must reside within our footprint, which includes select areas of Wisconsin, Minnesota, Iowa, Illinois, or Michigan. The starting hourly wage for this position is $19 per hour. As a Contact Center Specialist, you will serve credit union members by providing service and information in a pleasant, professional, and efficient manner via telephone or other forms of correspondence. You will be responsible for accurately verifying members and being on the frontline of fraud prevention. Your role will involve researching and resolving member questions, issues, and complaints concerning credit union memberships with a focus on one-call resolution. You will act as a liaison between the member and back-office departments within the credit union, owning the member relationship and creating a member-first mindset. In addition to assisting members with complex problems to provide resolution and proper follow-up, you will provide routine account maintenance and process account transactions per member requests. You will also provide technical support to members for digital banking and online account opening, educating them on the most efficient ways to conduct their business with the credit union. Your goal will be to advance member lives through active listening to their needs and offering solutions through the credit union's products and services. It is essential to ensure that all credit union members and employee-related business are kept in the strictest confidence. Expectations for this role include providing exceptional customer service to members and internal staff, being a member advocate by actively listening and applying solutions, maintaining knowledge of loan servicing, account opening, wire transactions, debit card maintenance, digital banking, fraud, and transactions, and abiding by all applicable regulations, policies, and procedures set forth by Marine Credit Union. You will also be expected to provide timely, complete, and accurate information to members, achieve daily metrics related to the number of members helped through effective time management, and successfully resolve member issues and complaints with one-call resolution. Candidates must be available from 8 AM to 5 PM Monday through Friday and one Saturday per month from 8 AM to 1 PM.
Responsibilities
• Serve credit union membership by providing service and information via telephone or other forms of correspondence.
,
• Accurately verify members and be on the frontline of fraud prevention.
,
• Research and resolve member questions, issues, and complaints concerning credit union memberships with one call resolution.
,
• Act as a liaison between the member and back-office departments within the credit union, owning the member relationship.
,
• Assist members with complex problems to provide resolution and proper follow-up.
,
• Provide routine account maintenance and process account transactions per member request.
,
• Provide technical support to members for digital banking and online account opening.
,
• Educate members on the most efficient way to do their business with the credit union.
,
• Advance member lives through active listening to member needs and offering solutions through the credit union products and services.
,
• Ensure that all credit union members and employee-related business are kept in the strictest confidence.
Requirements
• Experience in customer service and call center communication.
,
• Bilingual in Spanish and English.
,
• Ability to multi-task while using computer programs.
,
• Strong problem-solving skills and ability to provide one-call resolution.
Nice-to-haves
• Experience with loan servicing and account opening.
,
• Knowledge of digital banking and fraud prevention.
Benefits
• Internal mobility program
,
• Opportunities for advancement
,
• Paid time off
,
• Paid training Apply tot his job
Marine Credit Union is currently seeking a full-time or part-time Bilingual (Spanish/English) Contact Center Specialist to join our small, dedicated Call Center team. This is a remote/work from home position, and candidates must reside within our footprint, which includes select areas of Wisconsin, Minnesota, Iowa, Illinois, or Michigan. The starting hourly wage for this position is $19 per hour. As a Contact Center Specialist, you will serve credit union members by providing service and information in a pleasant, professional, and efficient manner via telephone or other forms of correspondence. You will be responsible for accurately verifying members and being on the frontline of fraud prevention. Your role will involve researching and resolving member questions, issues, and complaints concerning credit union memberships with a focus on one-call resolution. You will act as a liaison between the member and back-office departments within the credit union, owning the member relationship and creating a member-first mindset. In addition to assisting members with complex problems to provide resolution and proper follow-up, you will provide routine account maintenance and process account transactions per member requests. You will also provide technical support to members for digital banking and online account opening, educating them on the most efficient ways to conduct their business with the credit union. Your goal will be to advance member lives through active listening to their needs and offering solutions through the credit union's products and services. It is essential to ensure that all credit union members and employee-related business are kept in the strictest confidence. Expectations for this role include providing exceptional customer service to members and internal staff, being a member advocate by actively listening and applying solutions, maintaining knowledge of loan servicing, account opening, wire transactions, debit card maintenance, digital banking, fraud, and transactions, and abiding by all applicable regulations, policies, and procedures set forth by Marine Credit Union. You will also be expected to provide timely, complete, and accurate information to members, achieve daily metrics related to the number of members helped through effective time management, and successfully resolve member issues and complaints with one-call resolution. Candidates must be available from 8 AM to 5 PM Monday through Friday and one Saturday per month from 8 AM to 1 PM.
Responsibilities
• Serve credit union membership by providing service and information via telephone or other forms of correspondence.
,
• Accurately verify members and be on the frontline of fraud prevention.
,
• Research and resolve member questions, issues, and complaints concerning credit union memberships with one call resolution.
,
• Act as a liaison between the member and back-office departments within the credit union, owning the member relationship.
,
• Assist members with complex problems to provide resolution and proper follow-up.
,
• Provide routine account maintenance and process account transactions per member request.
,
• Provide technical support to members for digital banking and online account opening.
,
• Educate members on the most efficient way to do their business with the credit union.
,
• Advance member lives through active listening to member needs and offering solutions through the credit union products and services.
,
• Ensure that all credit union members and employee-related business are kept in the strictest confidence.
Requirements
• Experience in customer service and call center communication.
,
• Bilingual in Spanish and English.
,
• Ability to multi-task while using computer programs.
,
• Strong problem-solving skills and ability to provide one-call resolution.
Nice-to-haves
• Experience with loan servicing and account opening.
,
• Knowledge of digital banking and fraud prevention.
Benefits
• Internal mobility program
,
• Opportunities for advancement
,
• Paid time off
,
• Paid training Apply tot his job