Danish Speaking Online Platform Support Agent

<p>Join Patrique Mercier Recruitment ES as a Danish Speaking Online Platform Support Agent! We are looking for an enthusiastic individual who is passionate about providing excellent customer service to Danish-speaking users on our online platform.</p><p>In this role, you will take on critical responsibilities that ensure our customers have a smooth experience. You will assist users by responding to inquiries, resolving technical issues, and helping them navigate the platform.</p><br><h3>Your Responsibilities</h3><ul> <li>Provide support to Danish-speaking customers via email and chat.</li> <li>Diagnose technical issues and guide users toward effective solutions.</li> <li>Help customers navigate the platform and utilize its features fully.</li> <li>Maintain a comprehensive record of customer interactions for follow-up and quality assurance.</li> <li>Work alongside the support team to enhance overall process efficiency and address complex challenges.</li> <li>Engage in continuous learning about our products and best practices in customer support.</li> </ul><p><strong>Requirements</strong></p><ul> <li>Fluency in Danish (both spoken and written) is essential; knowledge of English is advantageous. Your nationality and native language should be clearly stated in your C.V. and/or Cover Letter.</li> <li>Exceptional communication skills with a strong commitment to customer service.</li> <li>Prior experience in online support or technical call centers is preferred.</li> <li>Strong problem-solving abilities and a knack for troubleshooting.</li> <li>Detail-oriented with strong organizational skills.</li> <li>A friendly demeanor and a genuine passion for helping others.</li> <li>A willingness to collaborate and grow with the team.</li> <li>Ensure to indicate your nationality and native language in your C.V. and/or Cover Letter.</li> </ul><p><strong>Benefits</strong></p><ul> <li>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Private Health Insurance </li> <li>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Training &amp; Development </li> <li>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Performance Bonus </li> <li>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 2 Extra Salaries Per Year </li> <li> Fully Paid Training</li> <li>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Fully Paid Relocation Package ( flight, transfer and 2 weeks hotel )</li> <li>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Free Greek Lessons, discounts and other perks</li> </ul>