<div style="line-height: 150.0%;"><span style="font-size: 11.0pt;line-height: 150.0%;font-family: Calibri , sans-serif;">AmeriSave Mortgage has set the standard in online mortgage lending with over $130 billion in funded loan volume. As one of the top-rated, largest privately-owned online mortgage lenders in the nation, our mission is to deliver beneficial, responsible home lending solutions with unwavering integrity, dedication and excellence.</span></div><div style="line-height: 150.0%;"><span style="font-size: 11.0pt;line-height: 150.0%;font-family: Calibri , sans-serif;"> </span></div><div style="margin-bottom: 8.0pt;line-height: 150.0%;"><span style="font-size: 11.0pt;line-height: 150.0%;font-family: Calibri , sans-serif;">Our employees are the driving force behind our success. We believe in the power of a dynamic and talented workforce and creating an environment where your contributions are not just recognized, they’re celebrated. Your success is our success, and we are seeking skilled professionals who are ready to bring their A-game, exceed benchmarks and enhance the overall excellence of AmeriSave, while also growing and advancing their careers. </span></div><div style="margin-bottom: 8.0pt;line-height: 150.0%;"><span style="font-size: 11.0pt;line-height: 150.0%;font-family: Calibri , sans-serif;">At AmeriSave, we're one team with one shared dream - to be the best.<span>  </span>Let’s redefine excellence together! </span></div><div style="margin-bottom: 8.0pt;line-height: 150.0%;"><b><span style="font-size: 11.0pt;line-height: 150.0%;font-family: Calibri , sans-serif;">What We’re Looking For:</span></b></div><div style="margin-bottom: 8.0pt;line-height: 150.0%;"><span style="font-size: 11.0pt;line-height: 150.0%;font-family: Calibri , sans-serif;">AmeriSave is seeking a Bilingual Customer Care Representatives who is committed to best in class service and delighting our customers with individualized attention and support through the mortgage lending process. Candidates must be detail oriented, be able to resolve issues, be able to handle stress under pressure and have strong written and verbal communication skills.</span></div><div style="margin-bottom: 8.0pt;line-height: 150.0%;"><b><span style="font-size: 11.0pt;line-height: 150.0%;font-family: Calibri , sans-serif;">What You’ll Do:</span></b><span style="font-size: 11.0pt;line-height: 150.0%;font-family: Calibri , sans-serif;"><span>  </span></span></div><ul style="margin-top: 0.0px;"><li><span style="font-size: 11.0pt;line-height: 150.0%;font-family: Calibri , sans-serif;">Develop a thorough understanding of AmeriSave’s LOS system and lending process to research consumer inquiries and provide up to date and accurate information</span></li><li><span style="font-size: 11.0pt;line-height: 150.0%;font-family: Calibri , sans-serif;">Provide best-in-class solutions for a diverse client base by providing access to friendly and fast service</span></li><li><span style="font-size: 11.0pt;line-height: 150.0%;font-family: Calibri , sans-serif;">Listen to inquiries, identify needs and provide directions to borrowers/consumers regarding status updates on their loan activity</span></li><li><span style="font-size: 11.0pt;line-height: 150.0%;font-family: Calibri , sans-serif;">Monitor incoming client correspondence, handle inquiries/escalations and respond accordingly</span></li><li><span style="font-size: 11.0pt;line-height: 150.0%;font-family: Calibri , sans-serif;">Place outbound calls to borrowers with loans in process to check in and communicate updates on loan status</span></li><li><span style="font-size: 11.0pt;line-height: 150.0%;font-family: Calibri , sans-serif;">Liaison with Company Production Employees, Vendor Management, and Compliance as necessary to communicate escalated consumer complaints up to and including resolution</span></li><li><span style="font-size: 11.0pt;line-height: 150.0%;font-family: Calibri , sans-serif;">Provide exceptional Customer Care at all times</span></li><li><span style="font-size: 11.0pt;line-height: 150.0%;font-family: Calibri , sans-serif;">Accurately track and document all inquiries with customers</span></li></ul><div style="margin-bottom: 8.0pt;line-height: 150.0%;"><b><span style="font-size: 11.0pt;line-height: 150.0%;font-family: Calibri , sans-serif;">What You’ll Need:</span></b><span style="font-size: 11.0pt;line-height: 150.0%;font-family: Calibri , sans-serif;"> </span></div><ul style="margin-top: 0.0px;"><li><span style="font-size: 11.0pt;line-height: 150.0%;font-family: Calibri , sans-serif;">Minimum 1 year of customer service experience</span></li><li><span style="font-size: 11.0pt;line-height: 150.0%;font-family: Calibri , sans-serif;">Excellent oral and written communication and interpersonal skills</span></li><li><span style="font-size: 11.0pt;line-height: 150.0%;font-family: Calibri , sans-serif;">Effectively manage multiple tasks in a fast-paced working environment, flexible to work evenings/some weekends when business needs require</span></li><li><span style="font-size: 11.0pt;line-height: 150.0%;font-family: Calibri , sans-serif;">Strong attention to detail</span></li><li><span style="font-size: 11.0pt;line-height: 150.0%;font-family: Calibri , sans-serif;">Ability to resolve issues</span></li><li><span style="font-size: 11.0pt;line-height: 150.0%;font-family: Calibri , sans-serif;">Committed to exceptional Customer Service</span></li><li><span style="font-size: 11.0pt;line-height: 150.0%;font-family: Calibri , sans-serif;">Ability to work under pressure</span></li><li><span style="font-size: 11.0pt;line-height: 150.0%;font-family: Calibri , sans-serif;">Works independently/self-starter</span></li><li><span style="font-size: 11.0pt;line-height: 150.0%;font-family: Calibri , sans-serif;">Ability to speak English and Spanish</span></li><li><span style="font-size: 11.0pt;line-height: 150.0%;font-family: Calibri , sans-serif;">Passion to Serve with the ability to put pride aside at all times</span><span style="font-size: 11.0pt;line-height: 150.0%;font-family: Calibri , sans-serif;"> </span><span style="font-size: 11.0pt;line-height: 150.0%;font-family: Calibri , sans-serif;"> </span></li></ul><div style="line-height: 150.0%;background: white;"><span style="font-size: 12.0pt;line-height: 150.0%;font-family: Calibri , sans-serif;"> <strong>Schedule: 8am -5pm PST, Monday through Friday</strong></span></div><div style="line-height: 150.0%;background: white;"><span style="font-size: 12.0pt;line-height: 150.0%;font-family: Calibri , sans-serif;"></span></div><div style="line-height: 150.0%;background: white;"><span style="font-size: 11.0pt;line-height: 150.0%;font-family: Calibri , sans-serif;"></span></div><div style="line-height: 150.0%;background: white;"><span style="font-size: 11.0pt;line-height: 150.0%;font-family: Calibri , sans-serif;color: black;">**Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of Colorado will not necessarily receive the same compensation. **</span><span style="font-size: 11.0pt;line-height: 150.0%;font-family: Calibri , sans-serif;"> </span></div><div style="line-height: 150.0%;background: white;"><span style="font-size: 11.0pt;line-height: 150.0%;font-family: Calibri , sans-serif;"> </span></div><div style="line-height: 150.0%;background: white;"><span style="font-size: 11.0pt;line-height: 150.0%;font-family: Calibri , sans-serif;color: black;">Compensation:</span><span style="font-size: 11.0pt;line-height: 150.0%;font-family: Calibri , sans-serif;"> </span></div><div style="line-height: 150.0%;background: white;"><span style="font-size: 11.0pt;line-height: 150.0%;font-family: Calibri , sans-serif;color: black;">The target annual compensation for this position is approximately $40,000.</span><span style="font-size: 11.0pt;line-height: 150.0%;font-family: Calibri , sans-serif;color: rgb(38,50,56);"> </span></div><div style="line-height: 150.0%;background: white;"><span style="font-size: 11.0pt;line-height: 150.0%;font-family: Calibri , sans-serif;color: rgb(38,50,56);"> </span></div><div style="line-height: 150.0%;background: white;"><span style="font-size: 11.0pt;line-height: 150.0%;font-family: Calibri , sans-serif;color: black;">Benefits:</span><span style="font-size: 11.0pt;line-height: 150.0%;font-family: Calibri , sans-serif;"> </span></div><div style="line-height: 150.0%;background: white;"><span style="font-size: 11.0pt;line-height: 150.0%;font-family: Calibri , sans-serif;color: black;"> </span><span style="font-size: 11.0pt;line-height: 150.0%;font-family: Calibri , sans-serif;"> </span></div><div style="line-height: 150.0%;background: white;"><span style="font-size: 11.0pt;line-height: 150.0%;font-family: Calibri , sans-serif;color: black;">·         401(k)</span><span style="font-size: 11.0pt;line-height: 150.0%;font-family: Calibri , sans-serif;"> </span></div><div style="line-height: 150.0%;background: white;"><span style="font-size: 11.0pt;line-height: 150.0%;font-family: Calibri , sans-serif;color: black;">·         Dental insurance</span><span style="font-size: 11.0pt;line-height: 150.0%;font-family: Calibri , sans-serif;"> </span></div><div style="line-height: 150.0%;background: white;"><span style="font-size: 11.0pt;line-height: 150.0%;font-family: Calibri , sans-serif;color: black;">·         Disability insurance</span><span style="font-size: 11.0pt;line-height: 150.0%;font-family: Calibri , sans-serif;"> </span></div><div style="line-height: 150.0%;background: white;"><span style="font-size: 11.0pt;line-height: 150.0%;font-family: Calibri , sans-serif;color: black;">·         Employee discounts</span><span style="font-size: 11.0pt;line-height: 150.0%;font-family: Calibri , sans-serif;"> </span></div><div style="line-height: 150.0%;background: white;"><span style="font-size: 11.0pt;line-height: 150.0%;font-family: Calibri , sans-serif;color: black;">·         Health insurance</span><span style="font-size: 11.0pt;line-height: 150.0%;font-family: Calibri , sans-serif;"> </span></div><div style="line-height: 150.0%;background: white;"><span style="font-size: 11.0pt;line-height: 150.0%;font-family: Calibri , sans-serif;color: black;">·         Life insurance</span><span style="font-size: 11.0pt;line-height: 150.0%;font-family: Calibri , sans-serif;"> </span></div><div style="line-height: 150.0%;background: white;"><span style="font-size: 11.0pt;line-height: 150.0%;font-family: Calibri , sans-serif;color: black;">·         Paid time off</span><span style="font-size: 11.0pt;line-height: 150.0%;font-family: Calibri , sans-serif;"> </span></div><div style="line-height: 150.0%;background: white;"><span style="font-size: 11.0pt;line-height: 150.0%;font-family: Calibri , sans-serif;color: black;">·         12 paid holidays per year</span><span style="font-size: 11.0pt;line-height: 150.0%;font-family: Calibri , sans-serif;"> </span></div><div style="line-height: 150.0%;background: white;"><span style="font-size: 11.0pt;line-height: 150.0%;font-family: Calibri , sans-serif;color: black;">·         Paid training</span><span style="font-size: 11.0pt;line-height: 150.0%;font-family: Calibri , sans-serif;"> </span></div><div style="line-height: 150.0%;background: white;"><span style="font-size: 11.0pt;line-height: 150.0%;font-family: Calibri , sans-serif;color: black;">·         Referral program</span><span style="font-size: 11.0pt;line-height: 150.0%;font-family: Calibri , sans-serif;"> </span></div><div style="line-height: 150.0%;background: white;"><span style="font-size: 11.0pt;line-height: 150.0%;font-family: Calibri , sans-serif;color: black;">·         Vision insurance</span><span style="font-size: 11.0pt;line-height: 150.0%;font-family: Calibri , sans-serif;"> </span></div><div style="line-height: 150.0%;background: white;"><span style="font-size: 11.0pt;line-height: 150.0%;font-family: Calibri , sans-serif;color: black;"> </span><span style="font-size: 11.0pt;line-height: 150.0%;font-family: Calibri , sans-serif;"> </span></div><div style="line-height: 150.0%;background: white;"><span style="font-size: 11.0pt;line-height: 150.0%;font-family: Calibri , sans-serif;color: black;">Supplemental pay types:</span><span style="font-size: 11.0pt;line-height: 150.0%;font-family: Calibri , sans-serif;"> </span></div><div style="line-height: 150.0%;background: white;"><span style="font-size: 11.0pt;line-height: 150.0%;font-family: Calibri , sans-serif;color: black;"> </span><span style="font-size: 11.0pt;line-height: 150.0%;font-family: Calibri , sans-serif;"> </span></div><div style="line-height: 150.0%;background: white;"><span style="font-size: 11.0pt;line-height: 150.0%;font-family: Calibri , sans-serif;color: black;">·         Bonus</span><span style="font-size: 11.0pt;line-height: 150.0%;font-family: Calibri , sans-serif;"> </span></div><div style="line-height: 150.0%;background: white;"><span style="font-size: 11.0pt;line-height: 150.0%;font-family: Calibri , sans-serif;color: black;">·         Referral bonuses</span><span style="font-size: 11.0pt;line-height: 150.0%;font-family: Calibri , sans-serif;"> </span></div><div style="line-height: 150.0%;background: white;"><span style="font-size: 11.0pt;line-height: 150.0%;font-family: Calibri , sans-serif;"> </span></div><div style="line-height: 150.0%;background: white;"><span style="font-size: 11.0pt;line-height: 150.0%;font-family: Calibri , sans-serif;color: black;">AmeriSave is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.<br><br></span><span style="font-size: 11.0pt;line-height: 150.0%;font-family: Calibri , sans-serif;"> </span></div><div style="line-height: 150.0%;background: white;"><b><u><span style="font-size: 11.0pt;line-height: 150.0%;font-family: Calibri , sans-serif;color: black;">California Consumer Privacy Act Disclosure Acknowledgment</span></u></b><span style="font-size: 11.0pt;line-height: 150.0%;font-family: Calibri , sans-serif;"> </span></div><div style="line-height: 150.0%;background: white;"><i><span style="font-size: 11.0pt;line-height: 150.0%;font-family: Calibri , sans-serif;color: black;">Employment Applicants, New Hires, and Employees Residing in California</span></i><span style="font-size: 11.0pt;line-height: 150.0%;font-family: Calibri , sans-serif;"> </span></div><div style="line-height: 150.0%;background: white;"><span style="font-size: 11.0pt;line-height: 150.0%;font-family: Calibri , sans-serif;color: rgb(38,50,56);"> </span></div><div style="line-height: 150.0%;background: white;"><b><span style="font-size: 11.0pt;line-height: 150.0%;font-family: Calibri , sans-serif;color: black;">AmeriSave Mortgage Corporation’s Privacy Policy Statement (“Policy”) can be reviewed here: </span></b><span style="font-family: Calibri , sans-serif;color: black;"><a href="https://protect.checkpoint.com/v2/___http:/www.amerisave.com/privacy-policy___.YzJ1OmFtZXJpc2F2ZTpjOm86OWY4M2JiZDM0NzViNmQyM2QxZjQyMmRjZDQyNDcxNmE6NjpiNmI4Ojk0NTZlNjUzMzhiNTllM2E3NDcyMTE1MDI5ODNkNmNhM2FjMTA2YzE0NTdkZTg1YTVlYjA2OGIzN2M2MjVkMzY6aDpU"><b><span style="font-size: 11.0pt;line-height: 150.0%;color: rgb(24,114,204);">www.amerisave.com/privacy-policy</span></b></a></span><span style="font-size: 11.0pt;line-height: 150.0%;font-family: Calibri , sans-serif;color: rgb(38,50,56);"> </span></div><div style="line-height: 150.0%;background: white;"><span style="font-size: 11.0pt;line-height: 150.0%;font-family: Calibri , sans-serif;color: rgb(38,50,56);"> </span></div><div style="line-height: 150.0%;background: white;"><b><span style="font-size: 11.0pt;line-height: 150.0%;font-family: Calibri , sans-serif;color: black;">AmeriSave Mortgage Corporation’s California Consumer Privacy Act (“CCPA”) Recruitment Disclosure can be reviewed here: </span></b><span style="font-family: Calibri , sans-serif;color: black;"><a href="https://protect.checkpoint.com/v2/___https:/www.amerisave.com/ccpa-recruitment-disclosure/___.YzJ1OmFtZXJpc2F2ZTpjOm86OWY4M2JiZDM0NzViNmQyM2QxZjQyMmRjZDQyNDcxNmE6NjowNjY1OmMwNDM1MTZlMzc0YjliNGU5ZTNhNTg3YmMxMGJlYjA2OGZjNWQ3YWIzZWRlZTdlOTg1NzM4YjJjOGY2N2Y5ZmM6aDpU"><b><span style="font-size: 11.0pt;line-height: 150.0%;color: rgb(24,114,204);">https://www.amerisave.com/ccpa-recruitment-disclosure/</span></b></a></span><span style="font-size: 11.0pt;line-height: 150.0%;font-family: Calibri , sans-serif;color: rgb(38,50,56);"> </span></div><div style="line-height: 150.0%;background: white;"><span style="font-size: 11.0pt;line-height: 150.0%;font-family: Calibri , sans-serif;color: rgb(38,50,56);"> </span></div><div style="line-height: 150.0%;background: white;"><span style="font-size: 11.0pt;line-height: 150.0%;font-family: Calibri , sans-serif;color: black;">When AmeriSave’s Human Resources Department makes future requests for personal information, the same Policy is applicable. By applying, you understand this acknowledgment covers current and future personal information requests. You also acknowledge the business purpose of the personal information collected and that future requests may occur while applying for a position at AmeriSave and/or during employment, if applicable.</span><span style="font-size: 11.0pt;line-height: 150.0%;font-family: Calibri , sans-serif;"> </span></div><div style="line-height: 150.0%;"><span style="font-size: 11.0pt;line-height: 150.0%;font-family: Calibri , sans-serif;"> </span></div>

Bilingual Customer Care Representative - English/Spanish

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