Customer Service Representative (GU)
Posted 2025-08-23
Remote, USA
Full Time
Immediate Start
<p><strong>About Us</strong></p>
<p>Helpware is a technology-driven American company with offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best in class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies. <br></p>
<p><strong>Position Overview:</strong></p>
<p>As a Customer Support Representative, you will collaborate with core team members and department heads to navigate customers' needs and deliver optimal results. We are looking for a candidate with a history of success interacting with customers, building strong relationships, and practicing customer advocacy. Our ideal candidate is eager to learn, strives for excellence, and is committed to building a long-term career.</p>
<p><strong>Primary Responsibilities:</strong></p>
<ul><li>Inbound & outbound calls;</li><li>Scheduling reservations for transportation to healthcare appointments;</li><li>Checking on the status of those transportation reservations;</li><li>Interaction not only with health plan members but also with transportation providers and healthcare facilities;</li><li>Routing calls to internal teams that specialize in questions related to billing, benefit balances, and other general account issues.</li></ul>
<p><strong>Required Education and Experience</strong></p>
<ul><li>High school diploma or equivalent</li><li>One (1) year of inbound call center experience in high call volume atmosphere</li><li>This is a NIGHT SHIFT position. You will be working between 12 am to 12 pm local Guam time. </li></ul>
<p><strong>Preferred Education and Experience</strong></p>
<ul><li>Experience with Medicaid, Medicare, and NEMT (Non-Emergency Medical Transportation) guidelines</li><li>Knowledge of health insurance programs and benefits</li></ul>
<p><strong>Skills</strong></p>
<ul><li>Outstanding problem-solving skills and ability to maintain professionalism in a high-stress environment</li><li>Strong communication skills (both verbal and written) and demonstrated ability to communicate, present, and influence effectively in person, via email, and over the phone.</li><li>Positive and helpful attitude</li><li>Exceptional interpersonal skills and conflict resolution ability</li><li>Ability to work independently and/or with a Team</li><li>Basic computer literacy; proven ability to navigate multiple Windows/tabs, copy/paste, and accurately type 35 wpm </li><li>Flexible with the ability to adapt to changes in business, strategy, and technology</li><li>Ability to empathize with the Member and/or Member's guardian</li><li>Must be able to work with geographically and culturally diverse populations and personalities</li></ul>
<p>Helpware is a technology-driven American company with offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best in class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies. <br></p>
<p><strong>Position Overview:</strong></p>
<p>As a Customer Support Representative, you will collaborate with core team members and department heads to navigate customers' needs and deliver optimal results. We are looking for a candidate with a history of success interacting with customers, building strong relationships, and practicing customer advocacy. Our ideal candidate is eager to learn, strives for excellence, and is committed to building a long-term career.</p>
<p><strong>Primary Responsibilities:</strong></p>
<ul><li>Inbound & outbound calls;</li><li>Scheduling reservations for transportation to healthcare appointments;</li><li>Checking on the status of those transportation reservations;</li><li>Interaction not only with health plan members but also with transportation providers and healthcare facilities;</li><li>Routing calls to internal teams that specialize in questions related to billing, benefit balances, and other general account issues.</li></ul>
<p><strong>Required Education and Experience</strong></p>
<ul><li>High school diploma or equivalent</li><li>One (1) year of inbound call center experience in high call volume atmosphere</li><li>This is a NIGHT SHIFT position. You will be working between 12 am to 12 pm local Guam time. </li></ul>
<p><strong>Preferred Education and Experience</strong></p>
<ul><li>Experience with Medicaid, Medicare, and NEMT (Non-Emergency Medical Transportation) guidelines</li><li>Knowledge of health insurance programs and benefits</li></ul>
<p><strong>Skills</strong></p>
<ul><li>Outstanding problem-solving skills and ability to maintain professionalism in a high-stress environment</li><li>Strong communication skills (both verbal and written) and demonstrated ability to communicate, present, and influence effectively in person, via email, and over the phone.</li><li>Positive and helpful attitude</li><li>Exceptional interpersonal skills and conflict resolution ability</li><li>Ability to work independently and/or with a Team</li><li>Basic computer literacy; proven ability to navigate multiple Windows/tabs, copy/paste, and accurately type 35 wpm </li><li>Flexible with the ability to adapt to changes in business, strategy, and technology</li><li>Ability to empathize with the Member and/or Member's guardian</li><li>Must be able to work with geographically and culturally diverse populations and personalities</li></ul>