Join Our Team as an Office Administrator and Customer Service Rep

Job Summary:

We are seeking a dedicated, organized, and personable Office Administrator and Customer Service Representative to join our dynamic team. This full-time remote position combines administrative support with customer service, ensuring the smooth day-to-day operation of the office while delivering top-tier service to clients. The ideal candidate will be comfortable handling multiple tasks, communicating effectively with customers, and supporting internal team functions in a fast-paced, remote work environment.

Key Responsibilities:

• Provide administrative support to the office by managing correspondence, organizing files, and maintaining records.
• Handle incoming customer inquiries via phone, email, and chat, ensuring timely and professional responses.
• Manage scheduling, coordinate meetings, and maintain calendars for team members.
• Process orders, requests, and complaints, ensuring excellent service delivery.
• Assist with document preparation and filing for both internal and client-facing purposes.
• Maintain office supplies and assist in the organization of work-related events and meetings.
• Maintain customer databases, ensuring all information is up-to-date and accurate.
• Resolve customer issues by identifying problems, researching solutions, and providing feedback to improve customer satisfaction.
• Collaborate with team members to improve workflow and efficiency across various office functions.
• Provide general support in the offices day-to-day operations, including other ad hoc administrative tasks as needed.

Required Skills and Qualifications:

• High school diploma or equivalent; additional certifications or a degree in office administration or customer service is a plus.
• Proven experience as an office administrator, customer service representative, or in a similar role.
• Strong verbal and written communication skills with a professional and friendly demeanor.
• Ability to handle multiple tasks simultaneously and prioritize effectively in a remote environment.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and office equipment management.
• Familiarity with customer relationship management (CRM) software is an advantage.
• Strong problem-solving skills and the ability to think on your feet.
• Exceptional organizational skills with attention to detail.
• A team-oriented attitude with the ability to work independently.

Experience:

• Minimum of 1�2 years of experience in an office administration or customer service role, preferably in a remote setting.
• Experience with customer support platforms (such as Zendesk or Freshdesk) is desirable.
• Experience in managing and organizing multiple tasks simultaneously in a fast-paced environment.

Working Hours:

• Full-time position with flexible working hours, primarily during regular business hours (9 AM - 6 PM, Monday to Friday).
• Occasional overtime or weekend work may be required depending on business needs.

Knowledge, Skills, and Abilities:

• Ability to handle sensitive information with confidentiality and discretion.
• Strong interpersonal skills with the ability to communicate effectively with clients and team members.
• Knowledge of office management systems and procedures.
• Ability to remain calm under pressure and resolve conflicts with a solution-oriented mindset.
• A high level of initiative and the ability to work autonomously.
• A strong focus on customer satisfaction and continuous improvement.

Benefits:

• Competitive salary with performance-based bonuses.
• Flexible work-from-home options, promoting a healthy work-life balance.
• Comprehensive health and wellness benefits.
• Professional development opportunities to enhance career growth.
• Paid time off (PTO), including vacation days and holidays.
• Friendly and supportive team environment.
• Opportunity to work in a rapidly growing company with ample room for career advancement.

Why Join:

At The Elite Job, we are committed to fostering a collaborative and inclusive environment where each team member can thrive. You will have the opportunity to contribute to our companys growth while working in a flexible, remote setting. We value creativity, efficiency, and dedication, and we are excited to welcome a new member to our team who shares these values. Join us to become part of a forward-thinking company that values its employees and offers numerous opportunities for advancement.

How to Apply:

To apply for the position of Office Administrator and Customer Service Representative, please submit your resume along with a brief cover letter highlighting your relevant experience and why you are a perfect fit for the role. Applications can be submitted through our company website or by sending an email directly to us. We look forward to reviewing your application and potentially welcoming you to our team!