Customer Care Representative (Remote)
Posted 2025-08-15
Remote, USA
Full Time
Immediate Start
We’re seeking a professional, motivated, and customer-focused Customer Service Representatives for project-based roles from August 20256 through March 2026. This is a great opportunity to be part of an important seasonal project, and contribute to a high-performing customer care team.
About the Role:
As a Customer Service Representative, you will be the first point of contact for our clients responding to calls, voicemails, and emails within one business day. You’ll provide accurate information, assist with various inquiries, and help build loyalty through excellent service and attention to detail.
What You’ll Do:
• Respond to inbound and outbound calls with professionalism and empathy
• Assist customers with questions about effective dates, premium amounts, ID card requests, Medicare, and more
• Communicate with insurance carriers to verify client policy details
• Manage and respond to emails promptly and accurately
• Support the sales team by handling post-policy inquiries and resolving client concerns
• Recognize opportunities for up-sells and forward to licensed agents as appropriate
• Accurately document customer interactions and updates in our CRM system
What We’re Looking For:
• Prior customer service or call center experience required
• High School diploma or equivalent
• Strong communication skills (written and verbal)
• Excellent problem-solving and multitasking abilities
• Dependable, detail-oriented, and eager to learn
Key Competencies:
• Learning agility
• Problem solving
• Dependability and accountability
Pay Details: $18.50 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance Apply tot his job
About the Role:
As a Customer Service Representative, you will be the first point of contact for our clients responding to calls, voicemails, and emails within one business day. You’ll provide accurate information, assist with various inquiries, and help build loyalty through excellent service and attention to detail.
What You’ll Do:
• Respond to inbound and outbound calls with professionalism and empathy
• Assist customers with questions about effective dates, premium amounts, ID card requests, Medicare, and more
• Communicate with insurance carriers to verify client policy details
• Manage and respond to emails promptly and accurately
• Support the sales team by handling post-policy inquiries and resolving client concerns
• Recognize opportunities for up-sells and forward to licensed agents as appropriate
• Accurately document customer interactions and updates in our CRM system
What We’re Looking For:
• Prior customer service or call center experience required
• High School diploma or equivalent
• Strong communication skills (written and verbal)
• Excellent problem-solving and multitasking abilities
• Dependable, detail-oriented, and eager to learn
Key Competencies:
• Learning agility
• Problem solving
• Dependability and accountability
Pay Details: $18.50 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance Apply tot his job