Customer Success Specialist | REMOTE
Posted 2025-08-23
Remote, USA
Full Time
Immediate Start
<h2>ABOUT</h2>
<p>Property Leads is a marketing/pay-per-lead company that generates inbound and motivated seller leads in the real estate investor space. We are a team of driven individuals with lofty goals for the company and ourselves. Many companies describe themselves as families. We are more of a high-performance sports team looking to win the yearly championship. The ideal candidate is highly driven, enjoys working, is fun and friendly, and is willing to face challenges head-on in a fast-paced, ever-evolving environment.</p>
<h2>ROLE</h2>
<p>The Customer Success position at Property Leads is responsible for identifying, managing, and assessing customer concerns and questions. The successful candidate will be a customer-centric individual who can clearly and professionally communicate with clients, resolve inquiries, and handle complaints promptly. This role will ensure our clients are supported while following company policies.</p>
<p>This role demands time and attentiveness (far more so than a traditional 9-5 job) and will work closely with our Sales & Customer Success Manager.</p>
<h2>RESPONSIBILITIES</h2>
<ul><li>Identify, manage, and assess customer concerns promptly (within 30 minutes to respond and within 24 hours to resolve).</li><li>Manage multiple email inboxes and redirect non-customer support-related inquiries to the appropriate teammate.</li><li>Reply to customers via email and text promptly in our CRM and ticketing system.</li><li>Understand our client’s journey as a lead buyer at Property Leads.</li><li>Follow all Property Leads policies when handling customer support inquiries.</li><li>Work closely with our refund team to resolve a refund dispute that the lead buyer declined.</li><li>Update clients’ accounts when a setting that is not accessible in the client portal needs to be changed.</li><li>Face and handle conflict professionally.</li><li>Keep track of all customer's requests, inquiries, etc.</li></ul>
<h2>REQUIREMENTS</h2>
<ul><li>Proven work experience with 2+ years of customer success.</li><li>Have a track record of increasing brand likeness through targeted activities like surveys and quarterly checks with clients.</li><li>Help with building a client cult like following.</li><li>Excellent communication skills, including listening and facing conflict head-on.</li><li>Willing to work in a fast-paced environment.</li><li>Self-sufficient and able to properly manage one’s own time.</li><li>Well-organized</li><li>Advanced time management skills</li><li>Strong interpersonal skills with the ability to connect and relate to our clients.</li><li>Real Estate knowledge is not required, but is a plus.</li></ul>
<h2>RESULTS</h2>
<ul><li>Work closely with the Customer Success Manager, Sales Manager & sales team to maintain or improve our monthly retention rate.</li><li>Respond to customer complaints/inquiries within 30 minutes</li><li>Resolve customer complaints and inquiries within 24 hours or as soon as possible.</li><li>Communicates with the Sales/CS Manager on all high-priority information promptly and escalates high-priority clients when necessary.</li><li>Help develop metrics for tracking brand & product likeness.</li></ul>
<h2>SALARY</h2>
<ul><li>$2,500-3,000 monthly</li></ul>
<h2>BENEFITS</h2>
<ul><li>Competitive total compensation</li><li>Paid Sick Time</li></ul>
<p><br><br></p>
<p>Property Leads is a marketing/pay-per-lead company that generates inbound and motivated seller leads in the real estate investor space. We are a team of driven individuals with lofty goals for the company and ourselves. Many companies describe themselves as families. We are more of a high-performance sports team looking to win the yearly championship. The ideal candidate is highly driven, enjoys working, is fun and friendly, and is willing to face challenges head-on in a fast-paced, ever-evolving environment.</p>
<h2>ROLE</h2>
<p>The Customer Success position at Property Leads is responsible for identifying, managing, and assessing customer concerns and questions. The successful candidate will be a customer-centric individual who can clearly and professionally communicate with clients, resolve inquiries, and handle complaints promptly. This role will ensure our clients are supported while following company policies.</p>
<p>This role demands time and attentiveness (far more so than a traditional 9-5 job) and will work closely with our Sales & Customer Success Manager.</p>
<h2>RESPONSIBILITIES</h2>
<ul><li>Identify, manage, and assess customer concerns promptly (within 30 minutes to respond and within 24 hours to resolve).</li><li>Manage multiple email inboxes and redirect non-customer support-related inquiries to the appropriate teammate.</li><li>Reply to customers via email and text promptly in our CRM and ticketing system.</li><li>Understand our client’s journey as a lead buyer at Property Leads.</li><li>Follow all Property Leads policies when handling customer support inquiries.</li><li>Work closely with our refund team to resolve a refund dispute that the lead buyer declined.</li><li>Update clients’ accounts when a setting that is not accessible in the client portal needs to be changed.</li><li>Face and handle conflict professionally.</li><li>Keep track of all customer's requests, inquiries, etc.</li></ul>
<h2>REQUIREMENTS</h2>
<ul><li>Proven work experience with 2+ years of customer success.</li><li>Have a track record of increasing brand likeness through targeted activities like surveys and quarterly checks with clients.</li><li>Help with building a client cult like following.</li><li>Excellent communication skills, including listening and facing conflict head-on.</li><li>Willing to work in a fast-paced environment.</li><li>Self-sufficient and able to properly manage one’s own time.</li><li>Well-organized</li><li>Advanced time management skills</li><li>Strong interpersonal skills with the ability to connect and relate to our clients.</li><li>Real Estate knowledge is not required, but is a plus.</li></ul>
<h2>RESULTS</h2>
<ul><li>Work closely with the Customer Success Manager, Sales Manager & sales team to maintain or improve our monthly retention rate.</li><li>Respond to customer complaints/inquiries within 30 minutes</li><li>Resolve customer complaints and inquiries within 24 hours or as soon as possible.</li><li>Communicates with the Sales/CS Manager on all high-priority information promptly and escalates high-priority clients when necessary.</li><li>Help develop metrics for tracking brand & product likeness.</li></ul>
<h2>SALARY</h2>
<ul><li>$2,500-3,000 monthly</li></ul>
<h2>BENEFITS</h2>
<ul><li>Competitive total compensation</li><li>Paid Sick Time</li></ul>
<p><br><br></p>