Global Travel Specialist
Posted 2025-08-15
Remote, USA
Part Time
Immediate Start
About the position
Responsibilities
- Coordinates activity and communications required when program irregularities occur.
- Assesses available alternatives and makes decisions necessitated by program irregularities requiring immediate action.
- Follows up on problematic situations to ensure they have been resolved successfully.
- Assumes responsibility for administrative assignments and department projects when requested.
- Responsible for crisis management and regular monitoring of global events.
- Provides guidance and leadership during emergencies and high volume periods to promote safety.
- Books airline reservations for program guests based on client specifications.
- Utilizes scripts and standard workflow processes to manage bookings and ticketing.
- Services guest phone calls and answers program-related questions.
- Communicates travel itineraries, fare rules, cancellation policies, and industry updates to participants.
- Handles after-hours ticketing in support of the Quality Control Agent team.
- Documents airline records via the Global Distribution System (GDS).
- Ensures price quotes are ticketed accurately and preferred carriers are maximized.
- Communicates pertinent updates to team members and directs guest land requests.
- Books ground services and other requests for attendees as needed.
- Reviews program reports on a weekly basis for accuracy.
Requirements
- Bachelor's Degree in a hospitality program or equivalent experience required.
- 3+ years of airline reservation experience desired, including the ability to issue tickets using airline negotiations.
- Thorough understanding and working knowledge of domestic, Hawaiian, Mexican, Canadian, and Caribbean fares and travel arrangements desired.
- Understanding of international airline fares, applicable rules, upgrades, issues, exchanges, refunds, and miscellaneous charge orders desired.
- Experience booking international travel arrangements desired.
- Good problem-solving skills to research and resolve customer inquiries with minimal supervision.
- Excellent oral and written communication skills as well as effective listening skills.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- 401k
- Tuition reimbursement
- Paid time off