Airline Customer Service Representative - Work From Home

Job description Job Summary Houston Skilled Consultancy is seeking highly motivated and customer-oriented individuals to join our team as Airline Customer Service Representatives. This is a remote position where you will assist airline passengers with inquiries, reservations, flight changes, and general travel concerns. If you have excellent communication skills and enjoy problem-solving, this role is perfect for you. Key Responsibilities • * Handle inbound and outbound customer service calls, emails, and chat inquiries. • * Assist customers with flight reservations, cancellations, rebookings, and ticket modifications. • * Provide information on airline policies, baggage rules, check-in procedures, and flight status updates. • * Address customer concerns and complaints in a professional and empathetic manner. • * Coordinate with airport and airline staff to ensure smooth operations for passengers. • * Process refunds, vouchers, and travel credits when necessary. • * Maintain accurate customer records and follow data protection guidelines. • * Meet performance targets, including call handling time and customer satisfaction scores. • Required Skills and Qualifications • * High school diploma or equivalent (Bachelors degree is a plus). • * Prior customer service experience, preferably in the travel, hospitality, or airline industry. • * Strong verbal and written communication skills. • * Ability to work independently and manage multiple tasks efficiently. • * Proficiency in using computer systems, reservation platforms, and CRM software. • * Strong problem-solving and conflict-resolution skills. • * Multilingual candidates are a plus (especially Spanish, French, or Mandarin). • Experience • * Minimum of 1-2 years of customer service experience (airline or travel industry preferred). • * Previous experience working remotely is an advantage. • Working Hours • * Flexible shifts available, including evenings, weekends, and holidays. • * Must be available for a minimum of 30 hours per week for part-time roles. • * Full-time employees work 40 hours per week on rotating shifts. • Knowledge, Skills, and Abilities • * Excellent listening and problem-solving abilities. • * Strong attention to detail and organizational skills. • * Ability to work in a fast-paced, high-pressure environment. • * Tech-savvy with the ability to quickly learn new software and systems. • * Ability to remain calm and professional when dealing with difficult customers. • Benefits • * Competitive salary and performance-based incentives. • * Paid training and ongoing career development opportunities. • * Health, dental, and vision insurance (for full-time employees). • * Paid time off, sick leave, and holiday pay. • * Employee travel discounts on flights and other travel services. • * Work-from-home flexibility with all necessary equipment provided. • Why Join Us? • * Work for a reputable consultancy providing excellent career growth opportunities. • * Be part of a dynamic, diverse, and supportive remote work environment. • * Enjoy the flexibility of working from home while making a real impact on travelers. • * Receive continuous training and skill development to enhance your career. • How to Apply If you are passionate about customer service and have a strong interest in the airline industry, we encourage you to apply! To Apply: Submit your updated resume along with a cover letter highlighting your relevant experience to us. Join Houston Skilled Consultancy today and be a key player in delivering exceptional airline customer service from the comfort of your home!