Customer Success Manager (CT/MT)

<meta><p dir="ltr" style="font-style:normal;font-weight:400;font-size:6pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0px;"=""><b><strong style="color:rgb(37,37,40);font-size:13pt;white-space:pre-wrap;">About the role</strong></b></p><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0px;"=""><span style="color:rgb(34,34,34);font-size:11pt;white-space:pre-wrap;">We are seeking a motivated Customer Success Manager to join our growing team. In this role, you will leverage your customer outcomes experience to enhance key pillars of customer success: operations, onboarding, adoption, advocacy, growth, and renewal. Your expertise will be important for helping our customers maximize the value of our platform and service offerings.</span></p><p style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0px;"=""><br></p><p dir="ltr" style="font-style:normal;font-weight:400;font-size:12pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:12pt;margin-bottom:12pt;"=""><b><strong style="color:rgb(37,37,40);font-size:13pt;white-space:pre-wrap;">Position responsibilities include, but are not limited to, the following:</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="margin:16px 0px;font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li dir="ltr" style="margin-top:10pt;margin-bottom:0pt;color:rgb(34,34,34);font-size:12pt;line-height:1.38;"><span style="color:rgb(34,34,34);font-size:11pt;white-space:pre-wrap;">Develop and implement customer success strategies to improve onboarding, adoption, advocacy, and renewal.</span></li><li dir="ltr" style="margin-top:0pt;margin-bottom:0pt;color:rgb(34,34,34);font-size:12pt;line-height:1.38;"><span style="color:rgb(34,34,34);font-size:11pt;white-space:pre-wrap;">Act as the primary point of contact for customer journeys ensuring a seamless experience.</span></li><li dir="ltr" style="margin-top:0pt;margin-bottom:0pt;color:rgb(34,34,34);font-size:12pt;line-height:1.38;"><span style="color:rgb(34,34,34);font-size:11pt;white-space:pre-wrap;">Analyze customer feedback and metrics to drive improvements in customer experience and retention.</span></li><li dir="ltr" style="margin-top:0pt;margin-bottom:0pt;color:rgb(34,34,34);font-size:12pt;line-height:1.38;"><span style="color:rgb(34,34,34);font-size:11pt;white-space:pre-wrap;">Collaborate with cross-functional teams to align customer success initiatives with business objectives.</span></li><li dir="ltr" style="margin-top:0pt;margin-bottom:0pt;color:rgb(34,34,34);font-size:12pt;line-height:1.38;"><span style="color:rgb(34,34,34);font-size:11pt;white-space:pre-wrap;">Identify and share upsell and cross-sell opportunities to drive growth within existing accounts.</span></li><li dir="ltr" style="margin-top:0pt;margin-bottom:10pt;color:rgb(34,34,34);font-size:12pt;line-height:1.38;"><span style="color:rgb(34,34,34);font-size:11pt;white-space:pre-wrap;">Identify, share, and act on risk to ensure high customer retention</span></li><li dir="ltr" style="margin-top:0pt;margin-bottom:10pt;color:rgb(34,34,34);font-size:11pt;line-height:1.38;"><span style="color:rgb(34,34,34);font-size:11pt;white-space:pre-wrap;">Advocate for customer needs and provide insights to inform product development and enhancements.</span></li></ul><p dir="ltr" style="font-style:normal;font-weight:400;font-size:12pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0px;"=""><b><strong style="color:rgb(37,37,40);font-size:13pt;white-space:pre-wrap;">While no one individual will possess them all, the successful candidate will bring many of the following experiences, skills, and attributes:</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="margin:16px 0px;font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li dir="ltr" style="margin-top:10pt;margin-bottom:0pt;color:rgb(34,34,34);font-size:11pt;line-height:1.38;"><span style="color:rgb(34,34,34);font-size:11pt;white-space:pre-wrap;">2+ years of experience in customer marketing, customer success, business development, solutions sales, onboarding, or project management at an As a Service company.</span></li><li dir="ltr" style="margin-top:0pt;margin-bottom:0pt;color:rgb(34,34,34);font-size:11pt;line-height:1.38;"><span style="color:rgb(34,34,34);font-size:11pt;white-space:pre-wrap;">Strong understanding of customer success metrics and methodologies. Product success metrics are a plus.</span></li><li dir="ltr" style="margin-top:0pt;margin-bottom:0pt;color:rgb(34,34,34);font-size:11pt;line-height:1.38;"><span style="color:rgb(34,34,34);font-size:11pt;white-space:pre-wrap;">Excellent communication and interpersonal skills, with a customer-first mindset.</span></li><li dir="ltr" style="margin-top:0pt;margin-bottom:0pt;color:rgb(34,34,34);font-size:11pt;line-height:1.38;"><span style="color:rgb(34,34,34);font-size:11pt;white-space:pre-wrap;">Experience in the renewable energy sector is a plus.</span></li><li dir="ltr" style="margin-top:0pt;margin-bottom:10pt;color:rgb(34,34,34);font-size:11pt;line-height:1.38;"><span style="color:rgb(34,34,34);font-size:11pt;white-space:pre-wrap;">Ability to work independently and collaboratively in a fast-paced startup environment</span></li></ul><p style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0px;"=""><br></p><p dir="ltr" style="font-style:normal;font-weight:400;font-size:13pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:12pt;margin-bottom:12pt;"=""><b><strong style="color:rgb(37,37,40);font-size:14pt;white-space:pre-wrap;">Compensation &amp; Benefits</strong></b></p><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:12pt;margin-bottom:12pt;"=""><span style="color:rgb(37,37,40);font-size:12pt;white-space:pre-wrap;">Anza uses an internally equitable and externally competitive total cash approach to compensation. Our benefits package includes medical, dental, vision, health, life, and disability insurance; a comprehensive wellness program; 401(k) plan with company match and immediate vesting; continuing education and professional development assistance; and self-managed flexible work schedules and time-off policies.</span></p><p dir="ltr" style="font-style:normal;font-weight:400;font-size:13pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:12pt;margin-bottom:12pt;"=""><b><strong style="color:rgb(37,37,40);font-size:14pt;white-space:pre-wrap;">Commitment to Diversity and Inclusion</strong></b></p><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:12pt;margin-bottom:12pt;"=""><span style="color:rgb(37,37,40);font-size:12pt;white-space:pre-wrap;">Anza provides equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, age, sexual orientation, national origin, ancestry, disability, genetics, veteran status or any other characteristic protected by state, federal and local laws. In addition to federal law requirements, Anza complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. EEO M/F/D/V.&nbsp;</span></p><p dir="ltr" style="font-style:normal;font-weight:400;font-size:13pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:12pt;margin-bottom:12pt;"=""><b><strong style="color:rgb(37,37,40);font-size:14pt;white-space:pre-wrap;">A Note to Third-Party Recruiters</strong></b></p><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:12pt;margin-bottom:12pt;"=""><span style="color:rgb(37,37,40);font-size:12pt;white-space:pre-wrap;">Anza's team coordinates all recruiting and hiring at our company. Anza does not accept unsolicited resumes from third-party recruiters, staffing firms, or related agencies. Resumes are only accepted from third-party recruiters, staffing firms, or related agencies if a signed agreement is in place AND if external recruiting assistance is authorized by the Anza team for a specific position. All unsolicited resumes will be considered the property of Anza. Anza is not responsible for any fees related to unsolicited resumes.&nbsp;</span></p><p style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0px;"=""><br></p><p style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0px;"=""><br></p><p style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0px;"=""><br></p>