Scheduler/Customer Service Rep I Cardiology- HYBRID

About the position

Sentara is seeking a Scheduler/Customer Service Representative for the Clinical Access Centralized Scheduling Department. This role involves managing patient scheduling and addressing customer service inquiries related to eligibility, claims, and payments, primarily in a call center environment. The position will transition to remote work after an initial onsite orientation period.

Responsibilities
• Handle incoming calls to address eligibility, claim, and payment issues.
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• Perform patient scheduling and referral work.
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• Provide quality service and customer satisfaction through effective communication and education.
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• Research and resolve telephone inquiries related to customer service.
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• Schedule a high volume of procedures for patients in a computerized scheduling system.
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• Accurately obtain required information in the scheduling process.
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• Responsible for order entry process, communications, guest relations, and medical record maintenance.

Requirements
• High School Diploma or equivalent.
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• Two years of customer service experience.
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• Experience with medical insurance in a hospital or physician's office setting, specifically in Cardiology preferred.
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• Experience scheduling patient appointments.
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• High volume call center experience preferred.
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• Epic EMR experience preferred.
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• Data entry skills.

Nice-to-haves

Benefits
• Health insurance
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• Dental insurance
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• Vision insurance
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• Paid time off
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• Tuition reimbursement
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• 401(k)
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• 403(b)
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• 401(a)
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• Performance Plus Bonus
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• Career Advancement Opportunities Apply tot his job