Collision Manager, Virtual Estimators

<div>Tesla Collision is seeking an energetic professional with a proven record of accomplishment of managing people and processes to work on one of the most progressive vehicle brands in the world. This role is pivotal in overseeing the pre-appointment process and ensuring our customers receive exceptional service from the moment they schedule an appointment until they drop off their vehicle. The ideal candidate will possess strong leadership skills, a deep understanding of the estimation process, and a commitment to delivering top-notch customer experiences.<br><br><b>Responsibilities</b><br> <ul> <li>Department Leadership: Lead and manage the pre-appointment estimator team, ensuring high performance and adherence to company standards</li> <li>Process Optimization: Develop and implement efficient processes for customer communication, damage documentation, and parts coordination to enhance overall department efficiency</li> <li>Customer Service Excellence: Oversee customer interactions to ensure exceptional service, address any issues or escalations, and maintain a high level of customer satisfaction</li> <li>Training and Development: Train, mentor, and support team members, providing ongoing guidance to ensure they are equipped with the necessary skills and knowledge</li> <li>Quality Control: Review and validate parts-only estimates prepared by team members to ensure accuracy and consistency</li> <li>Collaboration: Work closely with other departments, including the collision managers and regional managers to facilitate communication</li> <li>Performance Monitoring: Track and analyze department performance metrics, identify areas for improvement, and implement corrective actions as needed. Perform other related duties as assigned</li> </ul> <br><br><b>Requirements</b><br> <ul> <li>Professional experience: 5+ years of experience in management within the collision industry or relevant Certificate from Vocational School in Collision Repair preferred</li> <li>Solution oriented, demonstrating a high ability to identify root cause of problems and develop solutions.</li> <li>Excellent communication skills with the ability to inspire team to achieve business targets</li> <li>Capable of self-managing and working independently in limited supervision environments. Able to work a flexible schedule, including evenings, weekends and holidays</li> <li>Capable of reading and comprehending automotive repair procedures and knowledge of methods, techniques, parts, tools, and materials used in the collision repair of vehicles</li> <li>Excellent written and verbal communication skills as well as the ability to follow instructions with experience with Microsoft Office, understanding of repair estimates</li> <li>Valid driver's license preferred</li> </ul> <br><br><b>Compensation and Benefits</b><br> Benefits<br><br>Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:<br> <ul><li> Aetna PPO and HSA plans &gt; 2 medical plan options with $0 payroll deduction</li> <li> Family-building, fertility, adoption and surrogacy benefits</li> <li> Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution</li> <li> Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA</li> <li> Healthcare and Dependent Care Flexible Spending Accounts (FSA)</li> <li> LGBTQ+ care concierge services</li> <li> 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits</li> <li> Company paid Basic Life, AD&amp;D, short-term and long-term disability insurance</li> <li> Employee Assistance Program</li> <li> Sick and Vacation time (Flex time for salary positions), and Paid Holidays</li> <li> Back-up childcare and parenting support resources</li> <li> Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft &amp; legal services, and pet insurance</li> <li> Weight Loss and Tobacco Cessation Programs</li> <li> Tesla Babies program</li> <li> Commuter benefits</li> <li> Employee discounts and perks program</li> <ul></ul></ul></div>